I have been a customer since 2007 when oz sale just started and I haven't stopped buying since
They never fail to deliver the highest of quality in product and customer service
Love it always have always will!
I have always had a great experience with OZSALE, returns are super easy and the price is right! Have not been able to fault them yet, and no stupid store credits - your money will get refunded to you if you have any issues! Love me some OZSALE and check it for bargains every day!
Most experiences I have had with Ozsale have been positive, only once have I been disappointed with the service I have received, when an item is going to take a lot longer than anticipated some communication would be appreciated. Apart from that time I have always had a positive experience.
I'm Done with Ozsale... Falsely advertises products and then blames the retailer that they are selling the products for. Sorry to say Ozsale it's your website and your content YOU are responsible for what is on the website.
The shoes show $63.79 it's doesn't indicate from this price or that the price pertains to a particular size until you click on the size you want the price jumps up to $115.
Ozsales response was basically too bad we are not responsible for pricing - that's correct but you are responsible to ensure that what is advertised on YOUR website is correct and not misleading consumers. So tried to call them but guess what? The phone number is out of order and not connecting me through.
Ive been a faithful customer for years but I'm done, I've deleted all payment options, unsubscribed from all your emails and next week you'll also get an email - because I can't call, canceling and deleting my account.
If I could give 0 stars I would.
Hi Vivienne, thank you for rating us and I am sorry about the price difference. Could you please specify the item you are referring to for me to check this further for you. Hope to hear from you soon.
I was given expected delivery between 14/12/2016 & 19/12/2016 i emailed to confirm delivery date & the reply was a simple we have contacted the team. No other information i emailed a second time & was advised it was delayed still no estimated delivery date i understand that delays occur but there was absolutely no communication i have ordered through other on line companies & am always kept updated on delivery expecially if there are any delays
Good afternoon, Maree. I would first like to thank you for sharing your experience with us, as it is imperative that we hear from our customers so that we can grow as a business. As such, I was hoping that you could kindly reply with your order number, so that I could look into this situation, and also see if there is anything at all I can do to make things right.
Been waiting for my order to be delivered since the 25th August (now the 15th October). Haven't had any correspondence since the 28th September.
I have asked for updates on where my order is numerous times & have now requested a refund. There has been no response so I've escalated it to the Department of Fair Trading & they are currently investigating.
Thank you Jacqui for your review and I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
Bought a rug before all this viruis, was told should be delivered on the 16th of April and I'm still waiting because apparently this rug supplier in Sydney cannot be reached. Why is a supplier so hard to reach when I was able to call them and ask when I can expect my rug. I've asked OZsale several times for a refund and I get the 'were still investigating the issue' what is there to investigate? I want my money back, it's now June and I don't have a refund or the rug. They keep giving me the run around even when I've been a long time customer. I will never buy from this site. It's so hard to get refund which is within my right, they keep sending me the same generic replies which gets more and more frustrating. NEVER BUYING anything from them again!
Hi Liza, thank you for rating us and I am sorry that the order have not reached you yet. Please let us know the order number and I will check on the order status for you. Looking forward hearing from you.
I've been shopping with ozsale for many years and my experience is always great. I've had some issues as you do get with online shopping but they have always been resolved and I've always been very happy with the resolution.
Definitely reccomend ozsale.
I have bought a lot of things from Ozsale over the years from skin care, jewelry, clothes, homewares and l have always been pleased with the quality and price of everything I have bought, l have told a lot of friends about Ozsale. Great shopping center.
... Over the years I've made countless purchases online but the only website that has delivered, time and time again, quality items and excellent prices is OZSALE. Highly recommended to one and all...
Have used Ozsale for many years now and have always found it to be a very efficient and professional company to deal with. The product range is ever evolving and outstanding. Will continue to use Ozsale regul. Arly
Ozsale is so easy to just browse through or to search for what you are looking for! Payment is easy and delivery is always quicker than i expect! You always know ecactly what you are getting so it's never a disappointment.
I have had numerous sales with Ozsale and have not had a problem. I enjoy the ease of buying and knowing I will receive what I have ordered. I have recomended Ozsale to friends who have gone on to make purchases. Definitely worth a look!
I have ordered 2 produts from this company and recieved 2 packages of the same item the item missing is valued at $300 and we have sent 2 emails and no response on getting a refund and there is no contact number we asked them if we could send the wrong item back and get a refund but this still hasnt been responded too. Very disapoitning as it is a lot of money.
They have also removed the product that we where purchasing off the website. So DODGY
Hi Kahlia, I am sorry for the incorrect item that was sent to you.
This item is being shipped directly from our supplier and I have raised it to our supplier to check if the replacement can be arranged. We expect to hear from them within 1 business day. I will get back to you as soon as I have an update. Thank you
Really angry that a Christmas gift that I had purchased was scheduled to be delivered early December & was not delivered in time for Christmas. According to my online account I was told they had received the stock & when I enquired the second week of December with Ozsale whether we would have the good by Christmas I was told it was unlikely to be received in time because they were 'busy'. Not good enough
Hello Bree. I would like to thank you for posting this review, and providing us with some insight into your experience. I find what you are reporting rather concerning, and as such, I was hoping you could pass your order number on to us here, so that we could check this with the team, and get in touch with you regarding this matter.
I am looking forward to hear from you!
I usually do all my Christmas and birthday shopping with Ozsales, the prices are great and some of the products are beautiful. I love that you can buy things are aren't readily available in Australia. Make sure you do allow a lot of extra time for the products to arrive (a lot of the items are sent from overseas).
I have been trying consistently in conjunction with PayPal to get my money for faulty goods via Ozsale.
They have admitted fault and promised refund still waiting over a month later.
TERRIBLE COMPANY TO DEAL WITH.
Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?
Normally Ozsale is awesome, great savings and generally I do a majority of my Christmas shopping on this site, but this last order I received the wrong item and in the end took 4 emails to correct the issue.
Excellent. No problems whatsoever, very easy to navigate the chosen site, my selections were easy to identify and I was able to view each item making sure I was happy with what I was getting. I have had good experiences recently and in the past and do not hesitate to recommend them to future clients AND I will certainly keep shopping with Ozsale when my credit card has time to reboot! Have a Merry Christmas all the team at
Ozsales and I hope you have an even busier brighter New Year 2017 Cheers
It has been 10 days since I contacted Ozsale, regarding a faulty product. I was issued a claim number, but I'm yet to receive a refund. I've sent them 6 emails, with no result. DO NOT PURCHASE FROM OZSALE!
Hi Natalie, thank you for your review and I am sorry that you have not received the refund and I am sorry for the issue with the order. Please let me know the order number and I will look into this.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Peter. Thank you so much for your review, and your thoughts. I will ensure that they get passed on to the relevant department (: