As a customer with Ozsales products some not all, are over price and quality is absolute rubbish. Especially womens clothing. Dates for delivery of items are false, I have waited of 3 weeks of items to be be delivered.One Brand I do buy is Guess, there priced over three time over priced. As I do check on Amazon site its the quarter of the price. Same style same brand. Not happy customer...
I I ordered a electric digger for my two year olds birthday. When we put it together it didn't work at all that - was a week ago, and I still haven't heard anything back from ozsale despite a number of attempted contacts. Feels very unlikely I'll be getting my money back... And my 2 year olds birthday was a fizzer.
Hi Clementine, thank you for your review and I am sorry that the item is not working. Could you please let me know the order number for me to look into this? Thank you
I waited just under 3 months for some bed sheets that I paid $80 for i was advised they were first sent to the wrong address aalong with the wirwiring name and there was no way to call oz sale there emailing was pathetic took then a week to reply most of the time and they never answered all my questions terrible will never shop here again and I will tell everybody how bad my experience was.
Thank you for taking the time to post this review, May, and for highlighting this situation to us. In the future, you are more than welcome to call us on (02) 8999 0407 if you need anything at all. I was also hoping that if this situation has not been resolved, you could also provide us with your order number, so we could check on this and get back to you. (:
I love the everything under one roof concept.
And the website layout is great and reasonably faster than other online sites.
My success rate so far of shooing less than 50%.
Size charts are mostly wonton or just generic
Description of a product is very poor
Return policy is awefully expensive while most of the other sites returns are free
Good afternoon, Anne. I would like to thank you for taking the time to provide us with your feedback. I am sorry to hear that we have let you down, but I do hope that we can take this on board, and improve moving forward.
I have bought many things throughout the years so occasionally things go haywire but when they do the customer service is next to none. If things are damaged they are quick to respond and fix the problem. I would and do recommend Ozsale to everyone
I had an issue trying to put in a voucher code. The response I had back was not what I wanted to hear. I then proceeded to make contact again, asking that the order be completely cancelled. I am yet to receive an answer to my request, but have received notification that the order was on the way.
This is the second time I have dealt with Ozsale, the first time was fantastic. I would say I would not visit again, but I still have a voucher that I need to use.
Hi Nikala, I'm sorry you've had an issue utilizing your voucher. Please give us a call on 02 8999 0407 and we'll do what we can to fix the issue. We're open weekdays 9am - 9pm AEDT xx
I was pleased with the large range of products I had when making my purchase. The postage price was also very reasonable. The only downfall, though a very minor downfall, is that the delivery time was quite long.
Purchased a product and requested a refund. I returned the product to them and they told me the refund was processed and on its way. I then hear from PayPal and they told me that Ozsale never intended to refund and told PayPal the dispute was resolved. I now have no product and no money. Be careful when purchasing from this company because if you need a refund you won't get one even if you return the product. They will keep your money and refuse to give it back.
Hi Ellie, thank you for your review and I am sorry that you have not received the refund. Please let me know the order number and I will look into this.
Love most of the shopping especially accessories. Sometimes hard to gauge sizing with regard to clothing depending on brands available. I would like to see the information where it tells you the size of the model and the size of clothing she is wearing and the quality of the garment itself.
Never had any hassles with returns.
This was the first time I purchased multiple items from various suppliers through oz sale. The deals were exceptional!
The free delivery was an added bonus.
The item tracking was great but the delivery times from the suppliers left a little to be desired.
After my first initial bulk order, I placed another order, which for some reason, wouldn't show up in my orders on my profile? The goods arrived but after a few messages back and forth to the Oz sale team, my goods arrived with no final message reply... a little dissatisfying
Overall my Oz Sale experience has not scared me off and I would recommend shopping through you happily. A few issues may need to be brought to your attention but as minor as they are, they could be easily rectified.
I recently purchased 3 pairs of pants off Ozsale, only for them all to be too small. I sent them back with no problems, and received a voucher to the value of my return, which I spent on a new pair of shoes!
I love my new shoes, and have since bought 3 more pairs of shoes off Ozsale! The campaigns that have been coming through recently have been fabulous!
OzSale is without doubt the best sale site- not only are the variety of products fantastic but the reductions are genuine and the service is prompt... and the delivery time is much quicker than most other sites - seriously, try OzSale.
Shopping at Ozsale has honestly become my go to for all my gifts this Christmas!
The site is easy to use, fast, fun to find unique and fabulous gifts and I recommend it to all my friends, family and workmates.
I can get the majority of things I want from Ozsale without leaving the comfort of my home. If I am ever wondering on the whereabouts of something I ordered the response is almost immediate, always giving me a full account of where my order is update and when I can expect it to be despatched.
I am extremely happy with ozsale I have purchased various items here and have never had a bad experience my items have all been delivered sizes were good and I am very happy with the quality of the clothing I use this site often. Thanks ozsale
I purchased some essential oil and the checkout somehow doubled the order, and i checked out without checking. I have sent heaps of emails and have nagged a bit. I sent an email the same day to cancel another order, sent another one to say not to cancel it, got an answer to that one but not the other ones. I am $80 out of pocket as i had to reorder the oils thinking ozsale would cancel the original order. Not a happy person between Ozsale, PayPal and my bank today
Hi Lorraine, thank you for reaching out and sharing your experiences with OZSale and sorry to hear that you have not yet received a reply from our team. If the order is in the packing stage we are not able to cancel the order, please do let the team know once you have received the extra items and they can arrange a manual return and assist you with returning the order to us. Alternatively please do call us directly on 02 8081 0972 so that we can sort this out for you
Online shopping is convenient, ozsale is my absolutely favorite place to shop, the sales are genuine and competitive, the products are quality and authentic, and u can be assured of great products with an abundance of variety, it is so easy to shop at ozsale and be confident u r purchasing top quality at amazing prices
Love ozsale always finding great deals for cheaper prices. Great place to buy for yourself or for your partner or just gift for family, even for pets. Always have had great experience if I've needed to return or refund a item. Always recommending ozsale to friends and family.
What's on the picture that made you wanted to buy the product is exactly what you will get. Totally what you wanted! Compared to other online shop that is all nice and perfect in the picture but totally opposite and made you feel regret buying the product.
I have brought products of ozsale for myself and for presents for others. The product quality was outstanding for an amazingly cheap price and I loved how the delivery was so quick and speedy, well worth the $9 postage.
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aphrodite, thank you for your message and I am sorry about the experience. Please let us know the items you are referring to and we will get this checked for you. Hope to hear from you soon.