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I purchased some essential oil and the checkout somehow doubled the order, and i checked out without checking. I have sent heaps of emails and have nagged a bit. I sent an email the same day to cancel another order, sent another one to say not to cancel it, got an answer to that one but not the other ones. I am $80 out of pocket as i had to reorder the oils thinking ozsale would cancel the original order. Not a happy person between Ozsale, PayPal and my bank today
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hi Lorraine, thank you for reaching out and sharing your experiences with OZSale and sorry to hear that you have not yet received a reply from our team. If the order is in the packing stage we are not able to cancel the order, please do let the team know once you have received the extra items and they can arrange a manual return and assist you with returning the order to us. Alternatively please do call us directly on 02 8081 0972 so that we can sort this out for you