Overstock.com

The product, Lactic Acid 50% peel for professional use only. Used this and woke up to burned and scared face. I broke out and had swollen eyes and nose, horrible.
Told them I would contact lawyer. Their lawyer contacted me, and tryed to offer me 250. Gift card with a form to sign saying I will never speak of it again.
Said NO, tried to contact CFO, the "we care" person and my mail was returned.
What if a child put this on her face? No warnings, no child lock, nothing because it is for professional use only.
Please be careful. Overstock DOES NOT CARE!

Ordered and paid for Staub pan, damaged during shipping by UPS, they referred me to Overstock who referred me to a third party seller. Contacted them and they referred be back to Overstock who again referred me back to them. This all occurred over 6 days and many hours on hold and awaiting emails. Overstock received my payment gladly but then had no responsibility, only referred me to the third party seller. Will never use them again and do not recommend them. There are too many other good sites just as inexpensive!

Edit: Customer serves spent two days resolving this. Finding a replacement dining set that met our needs and offering a substantial discount to meet my original purchase price...

I ordered a dining room table/chair set. My credit card was immediately charged (not pending or preauthorized, but posted) Three days later, when checking on the status of my order, I noticed it had been changed to a pair of chairs only. So I called in.

Many reps and supervisors later I get the bottom line that they made an error loading information on the web page and they would not honor the sale. The new price was nearly 3x as much. I could accept a refund, a 30% discount on the new price or apply my purchase funds to another product. That is not satisfactory. They should deliver the product we agreed upon.

You would think I was asking them to deliver to Jupiter or Saturn by the way this incompetent, idiotic company handled my deliveries. Though I moved into a new construction whose address wasn't in many systems, I gave clear instructions and told them to call me before delivery so I could ensure I was there to receive my packages. They failed to do this and sent my packages to the wrong address 2 TIMES before I decided to refund my purchase. The entire time, customer service was unhelpful and rude. $#*! Overstock. I will never ever use them again and will go out of my way to ensure my friends and family will never be customers.

HORRIBLE customer service. We purchased expedited shipping as my packages needed to arrive when I moved in, and they said this wasn't possible bc it was bundled in with another order. They were inflexible and didn't seem to give a $#*! that this was an inconvenience. I will never purchase from Joybird again and will warn all of my friends and family against it.

I've given up on them. Stuff isn't like it looks in picture sometimes and mistakes were a hassle to correct. I hope it's gotten better I did write complaint letters. They had a lot of kewl stuff. It's just it wasn't described properly and left me disappointed a lot. But I did get a few things that were better than expected. So it washes out the let downs. Don't expect a lot and you will be ok.,. Never ever use your own credit cards or debit cards for paying online. Get prepaid gift cards only or use PayPal

I ordered a large piece of furniture with a delivery day that I knew I would be home. I received notice a couple of days later that it was shipped and would arrive on another day, That day I knew I would be out of the area from my home. Because I had moved to my new home from another state just the week before, I did not know a neighbor that I could ask to help with receiving the delivery. I sent a text to the provided Overstock number explaining my concern. Immediately they responded and said they would take care of the situation, and that THEY DID! The bedroom chest arrived on the original date stated. The Overstock Customer Service was wonderful. And, to connect immediately with a warm body rather than going through a maze of questions and never getting to anyone that can actually do anything is a pleasant change from today's very frustrating norm. Thank you Overstock for taking care of me! We

Bought a sofa and chair with the understanding that I needed it by a certain date. I ordered it in a timeframe that should have been do-able. They missed that date by weeks. It hadnt even shipped till the following week only to go to Texas first then Las Vegas then Idaho. When I called for status, no one even knew where the items were until it was too late to cancel of course. Then they were going to charge me a $700 plus return fee. Pissed is an understatement. And if they say they will return calls, don't believe it. It wasn't till I came un glued, that I got a call back. Still with no satisfaction.

I actually haven't had a "bad" experience with this site. As with any "outlet" always doublecheck prices elsewhere and compare quality. The 10 day shipping isn't an issue for me as I like the $2.95 flat rate. I have never had to return an item so can't speak to return policies/customer service. The only issue I've found is that alot of the "bargains" are actually refurbished items, not new. While refurbished can be good and save money, there are some things you really are better off with new. I have ordered several items over the past few years and overall, I am satisfied.

I will update my horrible review depending on the response received from either the manufacture or Overstock. I placed an order for this sofa in September, but it was delivered in November. They say that both companies only provde a thiry day warranty and I missed the deadline. I am going to let the pictures speak for themselves.

Item arrived with some damages but we were still able to put the couch togehter, a month later the entire thing started falling apart. Pieces will not stay connected, a foot rest will not go back down, one of the backs won't stay up. This couch is a hot mess. Lol

I called Overstock who won't do anything yet and say I have to take it up with the manufacture. I contact the manufacture and they gave me a customer service email saying they had no number to call... so yeah let's wait and see if they will help make this right with me or if I am just freaking screwed out of two grand for a hunk of junk.

I ordered a $1800 sofa set. When the set arrived the pillows (which were the actual back to the sofa) were disjointed - some had fringes 1/16 around with the other edges sewn, some were looped and some were double sewn around. Overstock just told me that they are contacting the warehouse to replace them. They then offered me $150 on a defected sofa set.

It's been 4 mos and they still have not resolved this. They keep you on hold for a long time and when asked to talk to a manager I was told that she would call me back. The worse experience I've had and I will never order from them again. Also, when I said I wanted to return it I was just left on hold forever. Of which, I'm sure they will want me to pay to return this large sofa set.

I would not order a thing from them, if there is something wrong with it it will not be resolved and you will just be stuck with it. I wish I could give them 1/4 of a star

We ordered patio furniture. We got a sauna comprised of three huge boxes totaling more than 300 pounds. Discovered that wrong product delivered less than an hour after delivery (on our porch). Five days later, the boxes remain on our front porch (in the rain, no less). We cant get Overstock to pick up the packages and get them off our porch. The oversize department doesnt take phone calls. If they choose not to call you, you are SOL. Will NEVER buy from Overstock again. Id rather pay more to a company that understands customer service (and will deliver the product we ordered). Patio still empty.

I haven't had to many problems with overstock once they couldn't tell me what happened to my watch but did send a better more expensive one recently I just sent a defective watch back it's been 5 days since they received it and no credit applied to my store card I think they're slow there probably playing with watch to see it was a arikbos 67.00 watch the other 5 items are ok but they were small items I did buy 5 yrs ago a 4 inch mattress topper it's still in good shape so. If they drag there feet dispute the charge or if they try to screw me I tell them what to do with there store card.

I should have known better. The last time I ordered anything from them was a tree table. The first one had a big hole in the middile of the "table" - no good. OK - I returned and ordered another after getting assurances that the next one really would be a table. They got me. This one had a bigger hole in the middle of the "table". Fitness for intended use it was not. And now - ordered a brown umbrella stand and they sent me gray. Turns out they were out of brown and now it's taken me hours to straighten out. This company is just plain disrespectful. They think their customers are fools and I've become convinced that they must be right! Never again!