Overstock.com

I purchased a bed from overstock and was so excited about how much I saved. I was ok with the possible month it took to receive it because I did it within enough time. After a week of purchase date I got an email stating that the bed was out of stock. It took them a week after purchase to inform me, I have family coming in from out of the country and bought the bed and the mattress for them. If I wanted to buy another bed it would not get to me on time. The coupon I used on the previous bed is now expired. I spoke to customer service to see if they would honor the coupon on a new bed purchase and upgrade my shipping since it was their fault and I got a big fat no. They actually used the words " For your information". Really who talks to customers like that who are upset. I really don't think my request was unreasonable.

I purchased 5 rugs from overstock.com and lets just say those rugs look completely different on the picture. The size and quality was ok but design is terrible and it wasnt what we expected. When I called to return they told me that the cost to return rugs would be over $120 and we pay total of $270 for all five rugs. The girl on the phone was nice but she said thats the policy and they will have to charge the return fee. How ridiculous, I never have to pay return fee for anything I ordered from Amazon.com. I know for sure that after this experience Ill never order from Overstock.com again. If they want to keep their customers they will have to change the return policy because it doesnt make any sense to pay over $100 just to return something you dont like.

I bought a gazebo in April and by August is was faded as if I had it several years. I contacted Overstock company who referred me to the manufacturer who was no help and referred me back to overstock. I am requesting a partial refund for the product. I purchased it from Overstock and do not understand why I'm getting the runaround!

They sent me a completely different item that what I ordered. I ordered a wall organizer. Instead, I was sent a horrible gold wall ornament that I didn't order! The receipt enclosed in the package matched what I ordered, but the item sent was wrong. Do they not double check items before sending? I contacted my credit card company to dispute the charge. My credit card company fixed the issue and I was reimbursed. Never buying from this company again.

I ordered perfume for my wife for Christmas and it turns out it was one that she did not like. Contacted overstock to ask about getting a refund or exchange and was told that because it was a personal item, they cannot issue a refund or exchange. I responded to them asking why a perfume was considered a personal item but did not receive an answer to that question and was told bluntly that as far as they were concerned the issue had been resolved and that they would not issue a refund or accept the perfume in exchange for credit. I will never buy from them again and strongly recommend anyone wanting to buy perfume from them to not do so.

Ordered, received and laundered. The sheets were very flimsley, smaller than regular queen sized for top sheet. They came out of dryer so wrinkled I should have ironed them, yes, I followed instructions on label. After I washed and dried I could not return. Do not waste your money and be careful when you purchase from overstock. If the price is to good to be true don't niu it. Could probably have gotten a better quality from Walmart.

I ordered some skincare from overstock.com it is to drive for my scan and now they are refusing to refund the $135 that I spent saying that it plainly said they do not take back health and beauty products they could at least give me credit with overstock I'm very unhappy with his company and I choose not to do business with them anymore and that is my review. My name is Lana Sprague and I have thoroughly disgusted at this company when you first call they play music with Anson Inc. that they are there to please their customers. Bull they do nothing to please their customers all I asked for was in store credit and they will not give it to me I will never shop with couldn't with the overstock.com again

I ordered some gorgeous white shag carpets here at a fraction of the cost of California Shag. The quality was nice, shipping was easy (even for large items), and the return policy is pretty generous.

I also ordered an eiffel chair that was to be assembled at home. The chair is gorgeous, but the instructions were incomplete, and it was hard to assemble. That said, the reviews for the chair warned me, but I took the chance.

Overall, the quality of all items offered varies, but by doing a bit of digital digging and reading the reviews, it's possible to get a great deal!

They sent me the wrong order twice. Impossible to get the merchandise picked up. When they finally pick it up they send the wrong item again. Spent nearly 5 hours over multiple days on the phone with them and UPS. After the maxed out my Overstock credit card they wanted another card to charge an additional $250. They told me it can take up to 21 days to pick up a return and issue a credit.
750$ later I still have not received the correct order. This is such a scam!

I ordered a rug for my daughters room, the pictures looked super and I was excited to get it. When it arrived and I opened to lay out it was falling apart, the color were different from the photos not slightly but completely different pieces were coming oi all directions it was a total mess and just so poorly made. I contacted customer service the next day they were so rude and unhelpful with the return process and now that I have returned it and its been at the warehouse for over four days they have yet to issue a refund and when I contacted customer service again today once again so rude and not helpful at all. They just continue to tell you they will email you when they are refund you... yeah well whens that going to happen? No answers given! They were quick to take my money though!