Never buy from overstock.com they have mega shipping issues and problems with warehouses. Blacked out all time off for employees for the summer forcing parents to have to cancel all family plans and trips for the summer. Require all employees to work mandatory 5 to 10 hours ot a week. Making it impossible to have a life outside of work. Very unethical company
We bought a $450 sidebar that had terrible directions and the doors do not line up. In order to send it back, they will charge $120. The other option they gave me was to take it to donation and get a receipt, which I did. They said that the receipt had to be their overstock symbol. They did not mention this so I got a basic receipt stating what was donated and to overstock.com's name. They will not accept it. This is the worst customer service I have ever dealt with. CHOOSE AMAZON! So upset with this company and would NEVER recommend buying from them.
I'm trying to buy a living room set and it is so hard to do it. Always said that there's a card error, etc. With a card that I use all the time and never have any situation with it. I can't imagine what can will happen if a complete the order. So frustrated situation, because I really love the living room set that I chose.
This place just gives you the runaround! They say they ship stuff that they don't and then when you try to reach out to them to get an update/explanation, they have horrible customer service and just try to push you off to another day and another rep. Then (what has prompted this review) they have the audacity to send me an email requesting a review of the product I paid for and NEVER received! How can I rate something they never shipped, even after they said for days that they did?! Never again will I use Overstock... PERIOD. Stay away and shop elsewhere.
I order a blue sapphire accent right. It was described on the site as blue sapphire and the picture they advertised was the same. When I received the ring the stones were black not a hint of blue. When I called to question the customer service rep, she put me on hold. Then came back to tell me that sapphires can be so dark they look almost black. That's false advertisement, because that was not in the description nor the picture. I have several pieces of blue sapphire jewelry and they are all genuine blue sapphire. Will never order again... everrrrrr!
You never know what you will find until you go looking for that perfect gift. Find it now & put it away for that next big occasion instead of having to hurry to the store & cough up some hard earned cash on some useless garbage.
The worst company ever for caring about there customers. It's so clear this company could care less about keeping customers. I order a simple vanity and mirror they had my money from the day I ordered it. Was promised a date than another finally after a lot of wasted time on the phone for hours with no result I cancelled it and put a dispute in with my credit card. Sad thing on my part was I could of bought the same thing from wayfair but I was trying to save a buck, never ever again this was my first and last experience from overstock.com and would warn ever single person to stay away from this company. My fault is I should of researched them before I order because if I had done that I would seen the bad reviews. People need to go to the BBB site and read the bad reviews cause I agreed with them all cause I Had the same problems they had. Glen Beck should be ashamed of promoting such a company on his Network cause overstock.com absolutely have no values to honor their customers.
Ordered a cheap watch one night, went on sale next morning, think they planned it that way, contacted them next morning to cancel, but they claimed the order was already in the warehouse, would contact special rep who would contact me in a couple days to check on canceling the order. Told them to send the $30 order, didn't want to put up with all that mess, but will never be a customer of this company, stick with Amazon.
I ordered a comforter and pillow shams. The quality is very poor. Seams crooked, fabric of poor quality. I decided to send back as it isn't as described, and not worth the price. The cost for return shipping fee is ridiculous, and if Overstock wants to sell poor quality product, they should absorb the return shipping fee. This wa my 1st time buying from them, and it will be my last.
DO NOT buy items they note from vendors and not from them, the answer to any customer support issue is to "pound sand". Item came not with dimensions advertised and even though I knew I had to pay return shipping they did not even offer their corporate rate so UPS etc nearly as much as the item so what's the use. Buy and bye seems to be their attitude. Done with them.
While they may be brand name ink cartridges I order 2 black cartridges and three color and the dates of the ink were 2014. Needless to say they did not work. In order to return you have to have the same packing that they were sent in (Who keeps that?) in order to send them back. Don't waste your time! It was my first purchase from Overstock but it will be my last!
Received my navy blue women wide brim casual hat yesterday and was extremely impressed and at awe with the looks, quality of hat and quality of the ribbon. I paid only $9.99 + shipping. I will be ordering again in the near future.
TERRIBLE customer service! Ordered a sink set, which arrived with a defective faucet. They were unable to replace the faucet and offered us a $50.00 credit, for a $250.00 faucet! Not worth the attempt to save $$, will not order from then again.
I've ordered two pieces of furniture from Overstock. I've received half of each of them. Literally: half a bed and half a cabinet arrived. After weeks of fighting back and forth, I finally got the other half of the bed. Word on the cabinet is still out. For nearly $1000 of furniture purchases, it's frustrating and extremely disappointing. Spend a bit more to buy from someone more reliable...
I got a dining table set from Overstock that arrived a few days earlier than expected (woohoo!). One of the chair legs came defective and I immediately contacted them. They shipped out 2 new legs within a few days of me contacting them. I would highly recommend this website for ordering items. Thanks OVERSTOCK!
This was my first time using Overstock and my last. I ordered my son's Christmas on 12/4, so the gift could come before Christmas. Then on 12/12 I received a message that the item was coming earlier than expected. On 12/20, I wake up to a messages that his gift will not come until 12/29. I called Overstock and they are telling me I have to contact a thrid party seller. I did business on their website. Why am I having to email some other company and wait 24 hours for them to respond. What do I tell my almost 3 year that have been excited about their gift? I should have used Amazon, like I did with my other gifts.
They screwed me! Went paperless. Had a $9.95 charge that I lost track of and did not get a bill. Did not get a call. Just got a ding on my credit that alerted me to the late payment. Not good customer service. I have bought thousands of dollars worth of stuff and they hit my credit without trying to reach me. Total fail.
Brought a pair of shoes from them before... they were okay... I cant complain for the price. I guess... but u get what u pay for... the site overall is quite nice. I think the shoe was a little "off"...
I had a delivery issue during the holidays and there was a delay in getting a Christmas present. I talked to Nelson over live chat and he was extremely helpful in getting my issue resolved. He even gave me a $10 in store credit for the inconvenience. This went from a bad experience to a great one very quick and very easily. Thanks Nelson!
Although they are willing to refund or replace, I don't have time. Just send the right item in the first place.
I bought a necklace as a gift and have no choice but to give the one that I received. Thanks. I won't ever do business withem again.
Overview
Overstock.com has a rating of 1.9 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Overstock.com most frequently mention customer service, credit card and business days. Overstock.com ranks 381st among Wholesale sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members