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The last two assignment that were done for me where not good at all. The response time was also lacking. When I sent a message it takes 2 to 5 hours to get a response.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I order a blue sapphire accent right. It was described on the site as blue sapphire and the picture they advertised was the same. When I received the ring the stones were black not a hint of blue. When I called to question the customer service rep, she put me on hold. Then came back to tell me that sapphires can be so dark they look almost black. That's false advertisement, because that was not in the description nor the picture. I have several pieces of blue sapphire jewelry and they are all genuine blue sapphire. Will never order again... everrrrrr!
Ivy M.'s review of Overstock.com earned a Very Helpful vote
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I requested a revision with a deadline of 1 pm. I contacted the staff around 5 pm to inquire...
Hello, Ivy. I'm very sorry to hear the delivered products didn't meet your expectations. We appreciate you giving us another opportunity to make it up for you on the new order of yours. As a gesture of gratitude and apology for the iconveniences caused, we have saved half of the amount you've paid for your recent order to your personal balance. These funds are already available for your use.
Ivy, should you face any further questions or concerns, do not hesitate to approach us. No matter the hour, we are at your disposal.
All my best,
Alan, Customer Care Manager
Email: support@paperhelp.org