Marina M.

I purchased 5 rugs from overstock.com and lets just say those rugs look completely different on the picture. The size and quality was ok but design is terrible and it wasnt what we expected. When I called to return they told me that the cost to return rugs would be over $120 and we pay total of $270 for all five rugs. The girl on the phone was nice but she said thats the policy and they will have to charge the return fee. How ridiculous, I never have to pay return fee for anything I ordered from Amazon.com. I know for sure that after this experience Ill never order from Overstock.com again. If they want to keep their customers they will have to change the return policy because it doesnt make any sense to pay over $100 just to return something you dont like.