Overstock.com

I recently moved (probably common for a lot of overstock.com customers). My first shipment was scheduled to be delivered on the Friday of the weekend we were moving. That date was fine but for some reason, it got changed to Monday instead. As we were no longer going to be at that address, I gave them my new address to send the shipment to instead. However, because it was already in transit, they couldn't change it. Now, 3 weeks later they are sending me something at the old address again! They will not accept any kind of responsibility. They will blame the customer over and over again. No matter what, it is never their responsibilty! So if you are looking at another site with a similar product, I would definitely advise to stay away from Overstock.com or be prepared for something to go wrong because it will!

Dishonest culture abounds here. Placed an order. Said they would ship immediately. They didn't Lie #1. Contacted them thru chat on Saturday morning to find out where it was and it still had no tracking number. Asked them to cancel. Said they couldn't Lie #2. Only when I threatened with the BBB did they 'remember' a 'specialist ' at the Warehouse to contact. Asked for a manager. There are none apparently, Lie #3. CALLED the 800 number where someone put me on hold and then hung up on me.

I ordered a sofa from them online since it had high ratings. However, when I received it, it was used and damaged in the corners most likely from transit since they did not package it well. I contacted them on Friday and they did not respond until Monday. They have tried to offer money to keep the damaged item rather than immediately get me a return label and a UPS pickup for this package. Then they said that the carrier will be contacting me within 10 days like I have time to wait around and have $700 sitting there charged and have yet to get me a label to return this damaged/defective product. So I am out $700 while they **** around with the carrier. This whole experience has left me with a bad taste in my mouth and I never want to order here again. If they do not get me a label and pickup soon I am going to have to file a chargeback.

I purchased furniture from overstock. When it got delivered the box was completely tattered and when I opened it pieces were everywhere. All of the screws and parts were out of the bags and all over the box. It was clear it had been used before. I tried to build it anyway but it did not have the correct amount of pieces. 6 screws were missing and there were tons of other extra pieces not needed. I called them and they said they don't have the parts missing to send me so I had to get an entire replacement huge box and figure it out myself. I had 30 days to return the other one. They assured me it had to be postmarked by that date. I returned it within the 30 days but I guess it had not arrived to the warehouse yet so on that day they still charged me for an even higher price than what I paid for the item. They did not even give it a chance to get to them in time after the 30 days. Terrible service and products I DO NOT recommend them to anyone.

Bought my item and came in a completely different size. Called and told them and they sent me another only to get the same exact issue! Called and told them that they sent me the wrong size item twice and I wanted a refund. Said I was suppose to get my refund 6/30/16. Called and had to remind them that I never got my money. They apologized and then sent it immediately saying how they were sorry for being late. I will never buy from them again. Horrible experience!

I ordered an item and tried to cancel it within the 30 minute cancellation window and I was told by overstock they couldn't cancel my order because it was already sent to their partner. I reminded them I had requested to cancel within their own policy and they basically told me, oh well, so sad. They said they would "try" to get the warehouse to stop the shipment but that there was no guarantee. The guarantee should be I followed their policy, and so should they. Do not order from this website.

I recently purchased a chandelier item number 326-4. It came in a decent time, my husband put it together than hung it up. As we were putting the hanging tear drops on we noticed 10 were missing I wrote them an email and their response was they never heard of that before REALLY well it happened. So they wanted my husband to take it down and return WHY? So you can send us another screwed up one. It was already put up, I tried explaining this to then to just send the missing pieces. They did not want to listen, needless to say we ended up coming out of the pocket for the missing pieces. GOOD BYE OVERSTOCK!

I ordered a purse organizer and a wristlet wallet. I like the functionality of both. When I began using my purse organizer I realized one of the zippers has a sticky spot. I've given up on getting it fully closed. I can use it other wise. The wrist wallet is cute, but upon arrival I realized the lining was already shredding.It seems to be some cheap paper-like product. I should have returned it right away, but got to it about 40 days from the purchase date. I began a live chat with cust service rep, when I couldn't log into my account, because I forgot my password and the link to re-set only re-routed me to a sign up pop up box. He said he could help me, I clicked the link to receive password reminder and the text read 'there is no record of this e-mail on file. Really? Did I just get blocked. Well, I've learned my lesson. Make returns quickly and don't shop from Overstock.com.

The first and surely last order by overstock. I have been amazon customer for a long time and have had never problems with it. I found an Item on Overstock which was not available by amazon so I decided to order it. Well it was so disappointing. First you see an estimated delivery date, you order the item. 1 day AFTER the estimated delivery date, you track your order and the date will be updated for the next WEEK. It is nothing than cheating. The customer have the right to see the information before ordering. The customer service said it is because of UPS! Ok it is unbelievable! The other thing is they just send you many promo codes and if you want to use them, they are for no item acceptable because all the items are on "sale". I mean what they do, is nothing than cheating the customers.