Erin B.

I purchased furniture from overstock. When it got delivered the box was completely tattered and when I opened it pieces were everywhere. All of the screws and parts were out of the bags and all over the box. It was clear it had been used before. I tried to build it anyway but it did not have the correct amount of pieces. 6 screws were missing and there were tons of other extra pieces not needed. I called them and they said they don't have the parts missing to send me so I had to get an entire replacement huge box and figure it out myself. I had 30 days to return the other one. They assured me it had to be postmarked by that date. I returned it within the 30 days but I guess it had not arrived to the warehouse yet so on that day they still charged me for an even higher price than what I paid for the item. They did not even give it a chance to get to them in time after the 30 days. Terrible service and products I DO NOT recommend them to anyone.