Ordered and paid for Staub pan, damaged during shipping by UPS, they referred me to Overstock who referred me to a third party seller. Contacted them and they referred be back to Overstock who again referred me back to them. This all occurred over 6 days and many hours on hold and awaiting emails. Overstock received my payment gladly but then had no responsibility, only referred me to the third party seller. Will never use them again and do not recommend them. There are too many other good sites just as inexpensive!