Oriental Trading Company

Very nice,, thank you,, I can't wait to wear it,, I hope it looks awsome,, and I'm a tell my family about y'all..

I placed an order a few months back for some water bottle labels for my wedding this coming year. I was charged how I should have been, and then a day later I get a call saying they weren't doing my order... no explanation. So I waited a few months, thinking that maybe the stock or something wasn't there. So I placed my order a week ago, got the package yesterday and the 250 labels I purchased to be personalized were completely wrong. I customized them to read mine and my fiance's name and the date of our wedding in a brown color. When I opened the box, all of the labels only had the word "and" and a black line. Completely wrong and not what I had paid for. Who would order 250 blank water bottle labels? Did they think I wanted to "write" in the names on every single one? I immediately called customer support and told him I would like my money back... to sum up the rest he tried to tell me I HAD to pay for my return shipping label! I put my foot down and said I am NOT paying for the return label. He found a way to waive the $6.99 shipping charge and they are refunding me for my order minus the $25.00 shipping fee. Terrible experience and will never be ordering from this company ever again.

Terrific halloween toy for toddlers. Colorful, well built, engaging, and interesting for young children.

To cute and will be very good to pass out for Halloween along with the key chain Bibles I bought along with the candy the perfect treat

I have ordered many times from OTC and have never been disappointed, but with this last order I placed, I have been blown away with their professionalism! I am a School Crossing Guard and like to make up little "goodie bags" for "my" kids. For St Patrick's Day, I ordered several candy items for the bags but when they arrived, one had an expiration date of June 2015! I called and was told to throw away the old candy and they would ship out a new bag and it would be here by March 9. Well, it didn't come by March 9 so I went to the web site to track the order and found out it had been delivered on March 11! It wasn't delivered to ME, so I called the post office. To make a long story short, the package had been delivered to the wrong branch of our local post offices, so instead of sending it to MY post office, they sent it back to OTC! How stupid can people be?! I called to see if OTC could send it back, and not only did they send it back, they express-shipped it so #1, it would get to me in time for St Patrick's Day, and #2, our brainy post office would not be involved in any way! The candy arrived Thursday, I added it to the goodie bags, and the kids loved the candy! It was the "Pot O' Gold" candy packets- and each little piece of candy has a shamrock stamped on it! The kids thought it was really neat! So thank you, Oriental Trading Company, and your employees, for helping make our St Paddy's Day a success! You're #1 in my book!

My business has been a customer of Oriental Trading Company for many years. Today it took me two hours to place a simple online order because the system wouldn't accept the code in the OTC magazine. Eventually a nice woman on the phone named Ashley helped (she was very hospitable and that's why I gave 2 stars instead of 1), but the incredible rudeness of a Chat "customer support" rep ruined all credibility OTC has with me and I will likely never make a purchase here again.

It took THREE chats before I had to make the call to try and get this resolved. No chats were able to do what took Ashley barely a minute to accomplish, but the real issue is the third chat person by the name of "Geneva."

I was already frustrated with the process and instead of sympathizing or apologizing for the wait and extra hoops I had to jump through, Geneva was rude, condescending, and made excuses about how they were busy and apparently that took priority over the hours I spent trying to get this done.

In the end I asked for the reference number of the chat twice and she refused to give it to me (knowing how rude she had been and probably not wanting to get in trouble).

My last communication to her in regard to asking for the chat number was: "Are you denying a customer access to their own chat reference number, Geneva?"

And she responded: "I am obligated to help you with this order. You have a great rest of your day - I tried to assist you -bye."

Then she hung up the chat. Worst customer service experience of all time.

If OTC is able to track a chat convo that was picked up at 2023-10-26T12:56:01-05:00 and trace it to Geneva, please ensure she is terminated as an employee.

Do you have any idea how upsetting it is to spend such a long time trying to accomplish such a simple task, have patience for three separate support requests, and then have someone treat you without any compassion whatsoever?

Customer service means that when a customer is already frustrated and has gone through multiple steps to achieve a goal, you don't make them feel worse and you don't make excuses. You apologize, get them what they ask for as fast as you are able, and you certainly don't hang up on the customer.

I, like many others, have ordered a handful of items from this site for my wedding after receiving numerous catalogs in the mail. I only received one out of two of my packages and within it was a singe item from my order. The other three items were for another couple, even including a customized lawn sign complete with a photo of them along with their names and the date of their wedding. The thing that disturbed me the most was that their wedding was dated three days after I got the package. I was so sad for them that I honestly shed a few tears. My mother called customer service and after a long talk she had to suggest to the fella on the other line that he should contact the couple. As if he couldn't think of doing so himself! ALSO, my stepmother ordered stickers from the site to use on my favor bags and she received the wrong ones and had to reorder! My own order was reshipped and it hasn't arrived yet, but I'm feeling somewhat hopeful since this situation only happened five days ago. It's safe to say that I will be going to a party store for my next event after this fiasco.

TERRIBLE Customer Service! Customer Service Reps "Christina", "Jessica" or "Jessi" and "Emerald" should be fired immediately.

Convo 2:
6:25:00 PM: CustomerParris: Yes please

6:30:32 PM: CustomerParris: Are you there?

7:00:16 PM: AgentJessi: I apologize about that, how may I assist you?

7:01:16 PM: CustomerParris: Again, I would like a refund for the Jester Stand Up, order number *******, which I did not receive.

7:03:37 PM: AgentJessi: Was there anything wrong with the item?

7:05:07 PM: SystemSystem: System ending session because of no timely response.

7:05:12 PM: CustomerParris: Hello?

I bought the totes and found they were too big. When I returned it and it cost me $35 for the shipping fee becuase I used their origional box. It was unpleasant to pay the shipping fee on my own.

I ordered some crafts on a Monday night for a kids event we are having at our business on Sunday. I paid the extra shipping to have it delivered and arrive by Friday. So i track the package every day a couple times a day to make sure its still being delivered on Friday and that way i know if it isnt going to be, I need to figure out a Plan B. So FRIDAY 2pm comes around and its scheduled delivery is changed to MONDAY! Seriously? On friday at 2pm. And i need this package in less than 2 days. I called and they did fix my problem, refunded my extra shipping charge (yay) and they say they can reship a new order and i will be here by Saturday. They ask me to call Friday night after 8pm so i can confirm it has shipped. I did, and they did confirm it shipped out and will be here on Saturday. HOWEVER, now i check SATURDAY MORNING and only HALF of my shipment is going to be here because the other stuff is out of stock! No notification via email, no call, no nothing letting me know that only half of my order is coming. Nice right? So if i would have not checked this am, my package would be coming tonight and i would completely screwed for my event tomorrow. Thank you oriental Trading for completely screwing up this order, my event and my next day and a half because now i have to find time in between work today and work tonight to find a new craft for 50 kids for tomorrow. Your business sucks!

Not happy with the new candy bar labels, Peel and stick. Hard to peel off big sheet, have to make sure centered or stick where you don't want.

Great service and fast shipping. I've bought a couple of things from them and am satisfied with the product and the shipping.

After billing my credit card, they couldn't find my order. They were very rude to me and lied to me.