MEGAN S.

I placed an order a few months back for some water bottle labels for my wedding this coming year. I was charged how I should have been, and then a day later I get a call saying they weren't doing my order... no explanation. So I waited a few months, thinking that maybe the stock or something wasn't there. So I placed my order a week ago, got the package yesterday and the 250 labels I purchased to be personalized were completely wrong. I customized them to read mine and my fiance's name and the date of our wedding in a brown color. When I opened the box, all of the labels only had the word "and" and a black line. Completely wrong and not what I had paid for. Who would order 250 blank water bottle labels? Did they think I wanted to "write" in the names on every single one? I immediately called customer support and told him I would like my money back... to sum up the rest he tried to tell me I HAD to pay for my return shipping label! I put my foot down and said I am NOT paying for the return label. He found a way to waive the $6.99 shipping charge and they are refunding me for my order minus the $25.00 shipping fee. Terrible experience and will never be ordering from this company ever again.