Oriental Trading Company

I ordered a Kansas City necklace that was supposed to have two items a chain and a magnet I only got one item called the company and they said it was discontinued so they were going to just give me one item and not send me the rest of my purchase and rip me off I can't have my necklace now did me no good don't buy from these people

I have used them in the past and it was great. Recently I tried ordering for my wedding. My order was cancelled 3 times. I thought it was my card. I tried 3 others. Called costumer service, they said try a different card. Then they said it was my "verifying information" tried calling that line after being on hold in the normal line for 15 mins. Turns out, one of the things I was trying to order must have been discontinued, but it didn't say that on the website, no one told me when I called, and it kept letting me order it, but wouldnt show up in my "re-order" cart. Waste of time and money

I was charged this morning $16.81. I've not used the website in MONTHS and unsubscribed from emails. I reached out to customer service who told me that I signed up for some sort of rewards program?!?!?! WHEN?!? Customer service told me I would have to email or call them because, no, they can't cancel it on the chat. This is *******% fraud; they charged my credit card without consent. I can't even find where they have my credit card on file in order to delete it! DO NOT ORDER FROM THIS WEBSITE!

I ordered some items through Oriental Trading, and as soon as I got the shipping notification I realized I accidentally had it shipped to my OLD address. I called and talked to Jag in Guest Relations and he got in touch with UPS but they weren't able to reroute it, so he reshipped the entire order to me free of charge! And it was my error! So generous. I didn't expect such great service from a company that sells such low-cost items. Thank you!

I.placed am order Nov 12 and received confirmation of order as well as notice of shopping and delivery date of Nov 16th
I contacted them today Nov 20th and was told they lost my order despite my confirmations

I ordered 720 personalized mini flting disk for a parade. They arrived 5 days before the parade. They sent packets of stickers with my shop name and town on it for me to attach myself. The space was limited so I had to abbreviate my town name. My town is 3 words long with the middle word 'du' They instead put the middle word 'de' (I checked to make sure I sent the correct spelling.) This is huge because the name is already abbreviated... which was barely passible as it was. Now it wasn't recongnizable. So I messaged them and ask that they send new stickers within the next 4 days so I would have the correct items and have something for the parade. They basically said no... but I can take time out of my crazy schedule and send the items back for a refund. This was completely their fault yet they didn't care one bit. Now I have to find a way to get some personalized items for a big marketing event in 4 days. SO done with Oriental Trade!

Ordered Valentine's, order was short.
A month later 16 dollars came out of my account for a fun rewards program I never signed up for. Will not be using them again or recommending them to anyone.

Instead of using PayPal I disclosed my credit card info and just 2 days after my credit card was used on 3 different online sites with a total of $600. This is very suspicious because this was the only company that I gave my credit card info to including billing address and CSV/expiration date. When I referred to their website below is what I see and it clearly says that our information can only be read by their Customer Service Department. Right now I am dealing with credit card disputes... Is your Customer Service Department qualified enough to handle such a confidential information? Did they pass background checks to be able to handle confidential info?

"1. Credit Card Security. OrientalTrading.com is equipped with Secure Socket Layer (SSL) software which means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read by our Customer Service Department.

Shopping with OrientalTrading.com is 100% secure - guaranteed!"

Thank U Oriental Trading Company for canceling our order WITHOUT our consent and WITHOUT informing us that it has been canceled!

Order was placed. We got a confirmation with the order number we have been told all is well and should receive it in 10 days
And we were waiting all that time and when we called to ask where the order was. We simply got an answer with oh sorry for the inconvenient we cancelled your order! They simply cancelled it without our consent and without informing us making us wait all that time for nothing! There was nothing wrong with our payment and the order was confirmed. It was very disappointing

I ordered items for my daughter in laws baby shower. My first order came very quickly but the the second order was lagging. I called to ask when I could expect it and was told it could be shipped that day for an additional fee of $10.00. I couldn't get a satisfactory answer as to why it hadn't already been sent. I should have followed my first instict and canceled, but I agreed to the $10. They didn't charge me $10. They charged me the original fee plus $10. They double charged me! The first time I called to complain they said they voided the first charge and I should see it in my account in 24 hours. I complained everyday for five days before that charge fell off. It cost me $105 in overdraft charges. And the quality of the merchandise wasn't even that good. Never again!

Terrible customer service. My wife apparently ordered some birthday supplies from this company in April 2017. The following year in May 2018, my wife ordered some new birthday party supplies. Then two weeks later, May 17,2017, I receive an email from the company saying we owe $57 for a purchase in April 2017. I call the company to find out what is going on, because there is no way the company is just going to ship stuff out to us without first getting PAYMENT. I receive a message back from their accounting department stating that they placed a credit card authorization on my card back in April 2017 but apparently never actually charged my card. While in the process of trying to figure out if my card was even charged or not, they sent me multiple emails with an invoice seeking immediate payment and sent a letter to my house saying that they would seek legal action if the amount was not paid in full within 2 weeks. I mean, come on seriously? They screw up, don't charge my card, ship the products to me, then over a year later send threatening letters to my house. Ridiculous. I have no problem paying for something I ordered, but I want to at least first confirm what card they placed an authorization on just to make sure that there was no charge actually made on that card. We will not be shopping here again.

I gave this subscription a try and had accumulated $14 in cash back rebates but decided it wasn't worth $15/mo. So I wanted to cancel before my next billing cycle. The cancellation page specifically says that you'll still have access to use your account until the end of your billing cycle. But as soon as I clicked cancel it immediately kicked me out and when I tried to sign back in it said my account doesn't exist. I called customer service and they representative placed me on hold for 15 minutes at which point I was kicked back to the main menu so I emailed them at that point and the response was that they can't reinstate my account. I'd have to make another purchase at Oriental Trading to create a new account. No thank you! So now I won't receive the cash back that I had been accumulating because they only send you a check once a month while would have been 6 days after i cancelled. I used to be a regular customer of Oriental Trading but I won't be shopping there anymore. Their fun rewards plus program is a scam and they outright lie to you in plain English to trick you out of your money.

PROS:
-- Generally lowest prices on party supplies.
-- Customer service is awesome, even the web based "chat support" is extremely helpful

CONS:
-- Shipping prices tend to be a bit hefty (in my opinion).
-- "Order Processing" takes forever.
-- Website does not accurately update/reflect order status.

Bottom line, great site overall. However, when ordering from OT, ensure that you have ample time to wait for the items since the processing takes forever and you will not be able to accurately track the order status without calling them. IF you DO decide to order from OT and have time constraints, rush delivery is an absolute must!

Order_1:
Order Date 10/8
Ship Date 10/8
Received 10/9
*Overnight shipping

Order_2
Order Date 1/31
Ship Date 2/7 according to website, 2/12 according to FedEx/UPS
Received 2/14
*Standard shipping