Jennifer V.

I, like many others, have ordered a handful of items from this site for my wedding after receiving numerous catalogs in the mail. I only received one out of two of my packages and within it was a singe item from my order. The other three items were for another couple, even including a customized lawn sign complete with a photo of them along with their names and the date of their wedding. The thing that disturbed me the most was that their wedding was dated three days after I got the package. I was so sad for them that I honestly shed a few tears. My mother called customer service and after a long talk she had to suggest to the fella on the other line that he should contact the couple. As if he couldn't think of doing so himself! ALSO, my stepmother ordered stickers from the site to use on my favor bags and she received the wrong ones and had to reorder! My own order was reshipped and it hasn't arrived yet, but I'm feeling somewhat hopeful since this situation only happened five days ago. It's safe to say that I will be going to a party store for my next event after this fiasco.