Opodo

I book fly ticket on 17/08/21 and i…
I book fly ticket on 17/08/21 and i canceled it on the same time and date and I called them on the same time they told me I should get refund with in 7 working days and in the same time on the email they send it could be between 3-6 month,
On the app i remind them or requested so many times I asked them what happens to my refund it was only Maching answering or replying my text, I called few days ago the Pearson on the phone was not even a where of my situation in the end after all this Time he said I should receive Emil regards the issue not even refund, until today 03/03/22 I am waiting for my money, never use them they are rubbish and they based in India

NEVER EVER USE OPODO. My mother is extremely ill so I booked a flight through Opodo four days in advance of departure and received confirmation. Two days before departure, I checked the airline website and found that my flights had been cancelled. I rebooked on another site then called Opodo to ask why my flights were cancelled and why I had not been informed of the cancellation. I was told it was an 'internal error' and it was 'taken care of'. I said it was their fault, I had already rebooked and did not want to be charged. I was told I needed to be put through to cancellations. The person in cancellations said they were new and not trained to do this so sent me through to admin who told me to read the terms and conditions and I would not get my money back. They sent me back to cancellations (hung up on me mid-sentence). By this time I was in tears. Then I received an email from Opodo to say flights cancelled and no charge. Person in cancellations finally confirmed I would not be charged. All this after spending 50 mins mainly on hold at 10p per min. What would have happened if I had taken their confirmation at face value and had not checked the airline website?

Do not book with Opodo
They use false information
I had a flight booked which did not exist
I had to buy a new flight

I'd just like to send you a huge SCREW YOU.
Your customer support is terrible.
Your company is terrible.

You've almost destroyed my business trip to France and holidays to USA twice in a row in two weeks by providing false information.

You told our flight to Lyon is cancelled by Brusseles Airlines, even though the flight actually happened and we've been declared as NO-SHOW and therefore couldn't travel back.
We had to book a train and new flights.

You told my tickets to Los Angeles are cancelled, are non-changeable and non-refundable, therefore I didn't know until the last minute if I'll have to cancel my dream holidays to USA.
Thanks god Turkish Airlines helped me and changed my cancelled tickets to new ones in 5 minutes in airport for free (even though you kept lieing to me that neither changes nor refunds are possible according to Turkish Airlines rules for my booking, despite my arguments).

You kept lieing to me in both cases, even though I tried to call you and write you at least 20 times.

Flight ticketing is a super responsible business, because plans and destinies of thousands of people depend on you.
And you're the most irresponsible company I have ever faced.
I hope you go bankrupt as soon as possible.

Worst Travel Agent I have EVER booked with.

I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless customer service' representatives. Each person says a completely different thing. I was told to send an email to show proof that TUI had refunded the flights to Opodo. Once I done that, they said they didn't receive the email. Once they FINALLY confirmed they received the email, they told me I would have to wait until they contact TUI to confirm this.

Any excuse to avoid paying me back! Opodo is by FAR, the WORST company I have ever dealt with. Rude customer service' representatives (based in India) who have limited training and will try every trick in the book to avoid paying back customers - I will be going through my bank to obtain my refund via the Chargeback scheme!

AVOID AT ALL COSTS!

I have booked a round trip flight from Vancouver to Cairo from opodo website. I have made a call directly after my reservation (during my free cancel period) to inquire about this flight refund policy. They told me that if I cancel my ticked I would be refunded my money (1070 GBP) after paying (125CAD + 25GBP) cancellation fees and I have continued my booking based on that.
I have performed the cancellation later but I was refunded only 112 GBP while I was expecting to be refunded ~ 950 GBP. When I contacted the customer service they said the agent in the cancellation call informed me that 110 GBP will be refunded and I approved. When I explained for them that there was misunderstanding as the amount was equivalent to the fees I have been informed about earlier they refused my request of verifying the first call and they don't think they don't need to give explanation.

Very bad customer service and support, I booked a ticket and then asked to change the dates in which I was informed to pay 171 EGP difference between the 2 tickets but after that I was deducted 171 GBP instead while the original flight was 195 GBP, so I should pay the double for a transit flight? When I asked to change that they were unhelpful and then I canceled it to be deducted an amount of 75 GBP instead of 50 which is very high as I did this change.

I booked a flight with Opodo to India (travelling with Emirates) and travelled on the 26/08/2019. Booking everything went fine until I got to the airport and it transpired that Opodo had provided incorrect information about luggage weights for Emirates. I was 3kg over the allocated weight for cabin luggage and so they charged me an extortionate fee. Emirates asked me to provide evidence that I had been informed of the wrong details. When I did they then promptly ignored it and said I needed to take it up with the agent Opodo. I did via Opodo's complaint system and more than a month later have yet to be contacted in any way by Opodo. This is extremely bad customer service by Opodo, both before and after travel. I won't be booking through them again and advise others to avoid them as well.

-- update --
The day I wrote a review on a public review site Opodo suddenly contacted me. Denied all knowledge of my complaint that had been made via the system they direct you too. Asked me to furnish all the details again, along with evidence on their site of the false information that I had been provided with. I compiled by pointing out two webpages on their site that had false information and then (same story as Emirates) they ignored the evidence and told me that I had looked at the wrong webpage on their site - apparently one correct webpage cancels out two webpages with completely incorrect information.

OPODO travel agency left part of my daughters double barrell surname out and when we went to check in at airport they wouldn't let us as names on ticket don't match the visa and passport. Opodo said VIRGIN AIRLINES wouldn't answer phone to change name and we missed flight. Virgin put us down as 'no show' even though we were at desk and there is a camera. My elderly mother has gone alone and my 12 year old daughter and I can't fly. The flights cost e3908. 44 Im a single mother and I have saved forever for this trip. Someone please help... I'm gutted and I want a part refund but they won't help at all. I've spent 7 hours ringing between the companies. Etihad was operating the flight for virgin Airlines. Dublin-Melbourne and they said had we booked directly with them they could have changed her name at desk for a fee. Virgin airlines couldn't help and basically said... lesson learned.
I see the guardian wrote an article on Opodo March 23 and customers had similar problem with names etc.and OPODO had computer glitches...
Exactly $#*! service with a smile
Meadhbh

Opodo is a scam
Had a very bad experience. I won't recommend Opodo to anyone. I booked my flight from Newcastle to USA and got to airport 2hours before my departure. I was told at the airport that I must have a Schengen visa before I could connect to USA via Paris. This is awful because I booked through agent so there won't be a fault, was not told.
I ranged Opodo 1hour before departure to let them know but the lady is so heartless telling me they can't do anything to it. I asked her to cancel my booking and refund me my tax if others couldn't be refunded but while waiting for my refund, she didn't cancel the booking and I was not allowed to go with the flight. Opodo should refund me, hearing many unpleasant things about them just today alone. I will use my lawyer if am not refunded immediately because if you go through the phone conversation recorded you will realise I cancelled before departure period.
Waiting for my refund or I will fight fot my right as this is I'll-treatment. Affected physically, psychologically and financially.Its do horrible. Opodo is a scam company

Although Opodo does everything according to law, you nust notice the following:
1.)They take no responsibility in case of a dely or cencellation of your flight!
Means-you would'nt even be noticed, both by the airline neither by opodo about the change.
2.)They use classic misdirection methods!
As I orderd my flight, i've noticed that "surprisingly" none of the cheap options were available. You might ask-"why would they show this flights?". As I said, this is a classic misdirection method; once you're inside their site, you're more likely to invite one of the more expensive options. But don't worry - it's legal according to their terms and conditions
3.)They have a poor synchronization!
All I wanted was to reserve a specific seat on my flight. Sounds easy right?!
So I tried to do so in their site. The site said to call them (International phone call) in order to reserve those seats, and so I did. Their voice mail said that this matter is handled by their site. Confused? So was I...

Make a long story short-DON'T USE OPODO!

We've chosen this trip for our 10th anniversary. Wecouldn't check in with easyJet but we did it with Ryanair.We called Opodo and explain the situation and they assured us everything is OK and to go the next day to the airport to do the check in there.We tried to get hold of easyJet via phone but after 50min of holding we gave up, on Facebook we wrote on Thursday and got an answer on Friday when was too late. We arrived at the airport on Friday morning when we find out that our reservations weren't available, that easyJet didn't accept our payment. Nobody warned us through an email or phone call and the two hours spent with the guy from Opodo were for nothing (he did assured us everything is in order). We've lost money on our car park at Luton, money on the bus transfer, on the new car park booking at Stanstead and on the new flight to Lisbon from Stanstead with Ryanair. EasyJet didn't refund the money for our flight, but I didn't gave up yet. This was the worst experience in our life with Opodo and easyJet and we intend to share our experience with everyone because nobody cared about us. Both Opodo and easyJet lack common sense and customer service. None offered any compensation nor didn't apologies for being wrong.
Opodo uses the same excuse"we're just an intermediary agency". Well Opodo as long as you offer services to public you can be held responsible for your lack of incompetence.

Absolutely horrible horrible scam company. Been waiting a year and a half for a refund that probably will never come.
They lied to me and scammed me out of my flight in the first place.
Told me I could reschedule it at any time and to call back and they "cancelled" my ticket and not to worry.

Then when I called to rebook they said I never called in the first place and I no showed for my flight.
Next. Lufthansa the airline allowed all flights to be re booked or refunded due to Corona.
2 months I called everyday back and forth to Opodo and Lufthansa. Opodo made no attempt to contact Lufthansa to rebook me.

Finally I got fed up and bought a new ticket with klm to get home to Canada from Norway.

For the next year and a half I've fought to get my refund back. Lufthansa confirmed Opodo has the funds. Opodo string me along for many months. Then out of no where charged their story to my refund have being already sent to my account.
Which in fact is a lie. And NEVER happened.
This is also confirmed to by a lie by my bank.

OH and I top of that I bought insurance on my ticket. And guess what. Insurance bought through Opodo is also a scam. They wouldn't honour my insurance on my ticket either!

Absolute joke. NEVERRRR buy from Opodo or Edreams.
Might as well take a stack of cash and light it on fire.

Terrible, terrible service. Never use Opodo! I booked flights with them to the USA. I requested flights to RDU. They said there were none (there are), so I booked to CLT instead - a 2 hour drive away. When I discovered there were flights to RDU, and asked to change my flights the same day I booked the original flights, they said I would lose all my money. I asked for a phone number or email address to submit a complaint and they gave me some no-reply type email address that generated an auto reply, and no response to my complaints.

I paid an extra £400 for a flexible return date. When I tried to change my return, they said there were literally NO FLIGHTS. There were, of course, but I had to book directly through United, and paid an extra £600 as United had no record of the flexible fare.

Two days ago I got an email from Opodo saying that my return flights have been cancelled. I am currently on hold trying to figure out what this means. I have twice been cut off by the call centre in India, having waited for 40 minutes. The online chat facility on their website requires you to have a Facebook account, which I don't have. I have wasted an enormous amount of time and money and never experienced such terrible customer service in my entire life. AVOID!

I made a booking to go to New Zealand and there was a misspelling on my first name just missing a y and my surname was put in where my middle name was I couldn't even change it these people wouldn't even give me a helping hand I just paid $1,300 return tickets it's funny because Air New Zealand they re corrected it right but at the end of the day Opodo could had just recorrect my name but they just wanted my $$$$ Don't use this Company

Dont bother booking with them. Dont' let cheap flight fools you. Go somewhere else

Worst experience ever. I booked a flight from Sydney to Melbourne. The next day I've got an email saying that the flight I booked is not available and they offered me a new time slot but i can't fly that time. (going with Tiger air and back with jet star i think) So I called them to cxl all my booking and I will book my flight again. I've got an email confirmed all cancellation from them. Then another week or two later they still charge me for the ticket. And on the next billing I've got an anonymous charge in my credit again.

I've tried to contact them but it seems like very difficult to talk to someone who can manage this matter. If you email them, they will say someone will get in touch with you but NOOO! No one ever contact me. Once I got contacted with them their staff said that my refund is on my way, I need to wait. Up until now i think its almost 2 months I still haven't get my refund and I couldn't contact them again. This is international booking. I've paid so much for calling them too. They over charge me for almost 600 AUD!
One was about 500 AUD saying that they cant cxl my 1st booking (when i have email confirmed from their staff saying that everything is cancelled) another 100 AUD was an anonymous charge, i checked all my reference, i don't have that reference number and it's not mine.

In short: the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money back.

More details below:
I booked two return tickets to a Wizzair flight through Opodo. The flight was cancelled and Opodo informed me: "The airline has cancelled your flight. As your travel agent we have requested a cash refund on your behalf." I said, that's a shame to have the flights cancelled but at least I will get my money back... Little did I know!

This happened in July 2021.and the money is still not in! Of course, I spoke with their call center immediately after the cancelling about the refund and several times after (even sent an e-mail with all the details as they requested) and I was assured that the money will be transferred as "We are in phase "request pending airline authorisation", and it usually takes 3-6 months to get the airline/ Wizzair approval."

I checked with Wizzair and they confirmed the money have been transferred to Opodo on 31 September, 2021 (!), and in fact Opodo has requested Wizz credits and not cash.;)

So.the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money.

The next step would be hire a lawyer as it's also about the money - 600 EUR, but also the ethics.

P.S. Booking reference is *******217 in case anybody from Opodo is actually reading this. ;)

Do NOT book through this company! Refusing to give us our £83 that BA refunded months ago.
Look at all reviews, we can't all be wrong.