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Adam B.

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Experience: Travel

Member since September 2019

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1 Review by Adam

Worst Travel Agent I have EVER booked with.

I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless customer service' representatives. Each person says a completely different thing. I was told to send an email to show proof that TUI had refunded the flights to Opodo. Once I done that, they said they didn't receive the email. Once they FINALLY confirmed they received the email, they told me I would have to wait until they contact TUI to confirm this.

Any excuse to avoid paying me back! Opodo is by FAR, the WORST company I have ever dealt with. Rude customer service' representatives (based in India) who have limited training and will try every trick in the book to avoid paying back customers - I will be going through my bank to obtain my refund via the Chargeback scheme!!!


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