OnTrac

I have to send a shout out to Anthony in charge of Brooklyn, NY *******, who delivered my package safely right outside my door. I went through hell trying to get it delivered! So shout out to Anthony!

I was sitting outside my apartment when the OnTrac driver showed up to the apartment next to mine with mine, and someone elses package, he threw my pack down at the sidewalk as he walked into the other apartment then when he picked it up leaned against it to read it, then walked past me to my door and threw it down again before knocking. My package was the Ps5 that ive been waiting so long for and I was PISSED, but this guy literally lied to my face and tried to say he didnt to those things when I was watching the whole time. By some stroke of luck my Ps5 seems ok. $#*! you Nameless OnTrac driver, $#*! you.

HORRIBLE service... I was expecting a package in the afternoon. At 4.15 I checked the tracking... It had been delivered and signed for at 3:30... just 45 min ago... BUT I WAS HOME!? The initials were not mine, I did not hear the doorbell... I called their 1-800. "Sorry for the inconvenience" is not going to do it for me! They said they tracked the driver, who apparently came to my place... and someone else signed off...!? I went around in my neighborhood and even asked around...
The only explanation then IS THAT THE DRIVER SIGNED FOR AND STOLE MY PACKAGE... and nobody will ever know?
I WILL NEVER USE THEIR SERVICE AGAIN!
Sorry for your inconvenience?

This is the most useless and most frustrating company I have ever come across in my 70 years of life my package was never delivered. All I kept getting from ONTRAC was the text that they needed more information to deliver my package. I made an 87.00 purchase from VITACOST and they choose to use this crapy company to deliver for their customers. This ONTRAC must be cheap to hire because no way would a good company deal with them...I will never again purchase from VITACOST nor knowingly work with ONTRAC AGAIN!

I was working with this company in the Chandler Call Center and I have never seen a program operated so backwards. Most of the Drivers are not even employees of the company and the business seriously has no control over them. The operation is so bizarre how they are set up and if your package was lost or arrived damaged, I can tell you why. Basically, regardless whether OnTrac cares, they really have no control over the service. The Call Center Operators are way over their heads in work and for what they pay them is a joke. What this company needs is major overhaul on how they do business. Why good businesses would use this outfit is because they do not do their homework, they see a cheap price and they get a crappie service. It basically ruins that business's reputation by providing bad delivery service of their products, by using OnTrac. I wanted to tell people their and even the instructors, who were amazing, but their hard work could only go so far, with a F. Up set up the employee can do.

So like i had two day shipping on this package from target and i get ontrac and i thought oh nice new carrier but NO my package still hasn't come and they didnt even give me my tracking number!

I bought 1 item on American eagle. Estimated delivery was a couple days out. It didn't show up after a few days so I tracked the shipping through on trac. Of course there was no info about my order other than the estimated deli every is pushed back one day. Then one more day. And now I have about 20 updates to my item item that all say estimated delivery for tomorrow.

Stupidly, I made another order on American eagle thinking that one delivery delay was a one off and maybe the truck broke down or something idk. And now my other order isn't arriving and delivery date is being pushed back to the following day! A third order I had made was late and when I went to track that package i saw it was also through on trac! I feel like I'm being punkd. AVOID USING THEM AS YOUR DELIVERY SERVICE!

I have repeatedly asked the driver's not to throw the packages over the vent they know I have dogs well my dogs have literally tore up two packages and destroyed what was it in them Wednesday February 1st 2023 a package was thrown over in my fence and my dogs ate it that package was $70 I have the proof and I will post it two weeks before that they threw another package over the fence it was an Apple phone my dogs destroyed it now I am tired I am upset and I am pissed off somebody needs to pay me back which the total comes to $270 I am not happy I am totally pissed now I have put a big mailbox outside my house if this happens again I will be back and I won't be this nice

Ontrac is untrustworthy as company, these people stole my package and told me my package was sitting at a sorting for 4weeks ' however they stole my package an the grace of God the merchant in which I ordered from is a solid business and refunded my money
However these people are scams and they definitely will give you the run around about y'all packages I WILL NEVER SHOP WITH A COMPANY WHO UTILIZES THEM AS A SHIPPING CARRIER " THERE THIEVES' THIS COMPANY DOESN'T DESERVE NO STARS

This company should not be in business as they never actually deliver most of their shipments. Do not support companies that insist on only offering On Trac as the shipping option.

First off, wtf! I saw on my camera a delivery driver inputting a code into my door, trying the handle and then camera stopped recording. I come home to the package inside my door on the floor. IT IS NEVER OKAY TO ENTER A HOME TO DELIVER A PACKAGE!

This shipping company is RIDICULOUS! They have no clue about ANYTHING when they are the ones that are delivering the packages, it's crazy! They need to be PUT OUT OF BUSINESS ASAP! They have careless delivery people that drop off packages at the WRONG addresses and then expect you to be okay with waiting as long as possible before they have any updates.

PUT THEM OUT OF BUSINESS!

I received a package today with a note to stop harassing drivers or no more deliveries. I have included pictures of what the drivers have disrespectfully done to the property that I for one rent. The owner has informed me on several occasions the disregard for any direction to properly access the property. I believe the full facts of a situation should be reviewed before a threat is made in regards to customer service. The land has now had to be tied off to keep the drivers off of it regardless of the directive given not to drive on the area as it is a yard and seeded for lawn. Any ideas on how to rectify the situation? It is everyone's responsibility to be respectful no matter where you are. Not once has a directive had to be given to an Amazon driver or UPS or even the sheriff's department. So I am asking for your response on this. I am not pleased with placing my concern as a review there is no way to contact anyone to resolve the matter. I have had deliveries at this address for a long time this is a new behavior and problem. Can I get some help here?

The worst service. Take almost a month, but my package has still not been delivered yet. My package has been delayed over 5 times. Hate my experience with Ontrac.

I ordered a product through Best Buy. For some reason, they shipped via OnTrac. After waiting all day for the item to arrive, I get a notice at 6:38pm on a Friday night that the items is delivered to front door. Open front door. Nope nothing there. Look around property. Nope. Review cameras at entry points. Nope. No entry. Call Ontrac (around 7pm). Message says: Sorry, we're closed. Closed on Sat & Sun too. Call Monday. Person tells me they'll open an investigation as to the driver's GPS and makes it clear to me there is NO SPECIFIC TIME for concluding investigation. I ask, no time of day? Or no time at all? No Time at all. I ask what is the agent's typical experience. She says something like a week or a week and a half.
So that's clearly not going to work. Luckily Best Buy is replacing the order and I asked them to do in store pickup instead. I urge them to report this unsatisfactory experience and to stop using this carrier. I thought Fedex was bad, this is just crazy. Thankfully, UPS Brown still delivers well (as does the US Mail for the most part). I know that if I was ever offered to use OnTrac for shipping, I'd say no based on this experience.

I ordered a package on the 12th got a delivery date of the 14th. I waited and assumed it was pandemic issue like most places. Today on the 20th I got a notice that my package was returned to shipper because I left the wrong address but I verified with the company I ordered from and it was correct. I ever once had th try to deliver I'm home all day and they didn't even try. I wouldnot recomend ontrac.

We have been ordering from Chewy.com for several years now. This is NOT a review of Chewy.com but of one of the companies they use for shipping. And the name of that horrible, terrible, useless, lying shipping company is Ontrac. The only thing on track about Ontrac is the name. We had an earlier incident where they completely 'lost' two forty pound cartons of cat litter. That mystery remains unsolved to this day, nearly a year later. However, as with that non-delivery, the lying done by the C/S reps continues unabated. This current package was due last Saturday. Called Saturday to verify and told it was out for delivery by 8:00 PM. Later, when it hadn't arrived by 6:00 PM, called back again to be told it was "delayed" until Monday. With Monday's first call in mid afternoon, we were told it was out on the truck for delivery for the first time, that it never had been out for delivery on Saturday. We were also told the drivers should make the delivery by 9:00 PM but often were out until midnight making deliveries. Really? Midnight? Delivering to private residences? At midnight? We suggest the board gets together and comes up with a "Book of Lies We Tell Our Customers!" Just so everyone is telling the same lies to their unfortunate customers, you know. It is bad enough they don't use the same lies but they look really stupid with the assortment of lies they manufacture for each question.

Package was expected to be delivered August 28-september 1, it is now September 4 and I have not even received a single location update, extremely frustrating and terrible service.