Bambi R.

We have been ordering from Chewy.com for several years now. This is NOT a review of Chewy.com but of one of the companies they use for shipping. And the name of that horrible, terrible, useless, lying shipping company is Ontrac. The only thing on track about Ontrac is the name. We had an earlier incident where they completely 'lost' two forty pound cartons of cat litter. That mystery remains unsolved to this day, nearly a year later. However, as with that non-delivery, the lying done by the C/S reps continues unabated. This current package was due last Saturday. Called Saturday to verify and told it was out for delivery by 8:00 PM. Later, when it hadn't arrived by 6:00 PM, called back again to be told it was "delayed" until Monday. With Monday's first call in mid afternoon, we were told it was out on the truck for delivery for the first time, that it never had been out for delivery on Saturday. We were also told the drivers should make the delivery by 9:00 PM but often were out until midnight making deliveries. Really? Midnight? Delivering to private residences? At midnight? We suggest the board gets together and comes up with a "Book of Lies We Tell Our Customers!" Just so everyone is telling the same lies to their unfortunate customers, you know. It is bad enough they don't use the same lies but they look really stupid with the assortment of lies they manufacture for each question.

I was surprised to see such bad reviews here. My contact and service with Planets Shoes has been problem free. The product I purchased, Earth Spirit shoes, is great! Was shocked to see Planet Shoes is no longer doing business.