OnTrac Questions & Answers

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Here’s what consumers have asked with answers from OnTrac staff and previous consumers.

7 questions answered
43% answered in 1 day
Question:

What made you choose ontrac over similar businesses?

Answer:

I didn't choose it. The company I ordered from did

By S T.
See more answers (12)
Question:

Is ontrac a scam or a legit company?

Answer:

They are a legit company, but not a legit shipping company as they can't deliver at all.

By Gerard C.
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Question:

How are they still in business and why do reputable companies use them? all my packages get lost in their fontana facility. very shady.

Answer:

Their employees are stealing packages. I've had zero issues with Amazon, FedEx and ups but Ontrac can't get anything right. They are thieves. File a police report. I'm doing it tomorrow ummm absolutely sick of this company getting away with stealing with no repercussions.

By Megan S.
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Question:

Answer:

Dont trust Ontrac. Choose other Companies even its Expensive Because Ontrac have a High Amount of Package Lost While transit Cases..

By Joshy C.
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Question:

Answer:

Same happening to me...they need to be shut down. They are thieves

By regina v.
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Question:

Why did the ontrac/lasership driver steal my package?

Answer:

They've been doing that for at least a decade. They did it to me too. There's no repurcussions. They steal and you'll never get your package.

By Deborah F.
Question:

Why would any delivery company leave packages outside an apartment complex entrance for anyone to take when the call box is right in front of them?

Answer:

They didn't. They likely never went to your home. They probably sell our things at random flea markets and ebay.

By Deborah F.

Can’t see your question? Ask to get answers from the OnTrac staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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