One Kings Lane

We ordered a canopy bed for $1600 in march 2020 for delivery in June. After the order was mis sent several times... arrived in the fall, paid to have it assembled but never received the headboard. The delivery guys did have two extra side rails... which we clearly did not need and had to dispose of.
After approximately 20 calls we were informed ( May 2021) that the bed was discontinued and we would need Take it apart and send it back for a refund but would be charged a $300 restocking fee... for a product sent without all the components and then discontinued... are you kidding me? Still no communication from them and no refund. This company has proven to be the worst we have ever bought from and refuse to refund our money. Please never buy from this company... worst ever!

I recently purchased an indoor rug from One King's Lane that looked really nice in the photos. When I received it, the rug was made of jute and was totally an outdoor rug. When I returned it, I found out there was a "restocking" charge and that they had charged me non-refundable shipping. I ended up getting $40 less than I had paid. One King's Lane needs to recognize that most of their online competitors don't charge shipping anymore and they need to do likewise! That was my first and last experience with One King's Lane.

After several terrible experiences, I have finally learned my lesson and will no longer order from One Kings Lane. I tried for over one month to contact One Kings Lane about a return. I was told the item wasn't returnable, but I had a screen shot proving it showed it was returnable. I also asked to cancel an item immediately after placing the order, since it showed several weeks lead time for delivery. After waiting on the phone for almost 30 minutes and someone pretending to look up my order, I was told it was their new policy not to cancel items from an order. So even though the item won't ship for a few more weeks, I now have to wait for it to be delivered and pay a shipping fee to return it. Doesn't make sense and not customer friendly. I'll stick to more customer service focused companies for my online orders in the future. There are plenty of them around. Please research One Kings Lane reviews before you order. I really wish I had.

I was referred to this site through friends and have become some what addicted! Sometimes products can take longer to receive but worth the wait. I did have an issue with my 2nd shipment of pillows but the customer service staff resolved faster than expected. I highly recommend to visit the site for ideas and unique finds.

Do not order from this company. I spent thousands of dollars on patio furniture which was never received. I've spent hours on hold waiting to speak to a customer service representative where I received no help. The warehouse that they use to deliver the product has terrible customer service... no one could answer my questions... I went in circles with them. DO NOT ORDER FROM THIS COMPANY... learn from my experience. If you value your time and money you will order from a more reputable company.

I ordered two framed 'archival' quality line drawings of bees that look like they were pages taken out of an old textbook. What I received was a laser print made to look like it came out of a textbook. The frame is a cheap plastic like the ones are moms used to purchase from Avon! $150 for two pictures that probably cost $1.25 to make :(. I used to really like OKL, but the quality has gone down hill. I will never order from them again.

I purchased a small side table recently along with a couple of other items but decided I would cancel the smaller items right after placing the order. However, when I called the customer service number, the office was closed, so I left a voice mail & also submitted an email online. By the the time I called the next morning, their customer service department had already taken care of my request to cancel the smaller items. After reading some terrible reviews of this company, I did have buyer's remorse because the item I ordered was a final sale & nonreturnable. However, the table was perfect--both beautiful & well made--and it arrived promptly. It was exactly like the photo & description on the website. I have to say that I had only a good experience in ordering from Kings Lane.

Ordered a rug about a month ago. After something like a week I received an email saying that the item was no longer available, something they should have told me right away, and probably not have had the item listed in the first place. A day later I ordered another rug. I did receive a receipt but no word as to when or if the rug would be delivered. When I went to the website to check my account I found that neither of my transactions had ever been noted and the message was "no account t activity". This morning I checked the Etsy website, found rugs of a much better quality at a similar price with a promise of shipment within days and delivery within a week or so. In the case of both Etsy and OKL the rugs ship from Turkey.

Glamorous web photos don't necessarily mean good service.

I bought two beds, I had problem with both, one was damage and the other one was so cheap and it didnt look like the one on the website, I send pictures that were so obvious and they say they could see the damage. They charge me restocking fee plus the shipping, I end up paying 150 dollars. After reading all the reviews its clearly that they have the worst customer service and there products are very bad quality. Dont buy anything there, you will be disappointed for sure!