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After several terrible experiences, I have finally learned my lesson and will no longer order from One Kings Lane. I tried for over one month to contact One Kings Lane about a return. I was told the item wasn't returnable, but I had a screen shot proving it showed it was returnable. I also asked to cancel an item immediately after placing the order, since it showed several weeks lead time for delivery. After waiting on the phone for almost 30 minutes and someone pretending to look up my order, I was told it was their new policy not to cancel items from an order. So even though the item won't ship for a few more weeks, I now have to wait for it to be delivered and pay a shipping fee to return it. Doesn't make sense and not customer friendly. I'll stick to more customer service focused companies for my online orders in the future. There are plenty of them around. Please research One Kings Lane reviews before you order. I really wish I had.
Elizabeth G.'s review of One Kings Lane earned 3 Very Helpful votes
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Do NOT order from this company. Over 5 months ago, I paid $2500 for a dining set and received a...
My order will never showed up, and even though I paid for the insurance they offered—which...
Hello Elizabeth,
We're so sorry for the disappointing experiences. Regarding the return you had requested please reach out to me at cfloyd@onekingslane.com, I would love to assist you with that.
Regarding the cancellation, we were unable to honor your request to cancel your order because as soon as your order is placed, our fulfillment process goes into motion. Please accept our apologies for any frustration you may have with this experience.