One Kings Lane

They will charge you $199 for "white glove delivery" for something that barely costs $200 promising to refund the charge. I bought an end table that did not need special delivery. They never even called me to tell me when it was going to be delivered, left it on the front porch when no one was home and then refused to refund my money! An agent from the company even told me to go ahead and place the order and call back once it was delivered for my refund. Complete scam if you ask me. I wouldn't even risk it.

I ordered two Bevin chairs. 4,174 dollars. Not cheap. Took ten weeks to get them. They arrived with rust on the legs. I also ordered them the day before a cyber Monday sale and they promised me a 380 dollar price adjustment. They only refunded me 250. I have emailed several times and I'm just now receiving the rest of the price adjustment. So 10 week wait on the chairs, a very inconvenient process to get a price adjustment AND THEY SHOW UP WITH RUST ALL OVER THEM! Also no one on the phone seemed apologetic until I got angry. All I've been told is they'll send some new ones out at some point! I will never do business with you people again.

Do not buy from this company! Beware!

I ordered a dining table … the freight company only delivered the base and not the top. Over a month later I am still dealing with them. No table …I asked for a refund and I was told Pilot has to come pick up the base first. Great please come get it. The day they were supposed to pick it up they never showed up.

Basically they don't care and you can't talk to anyone. Only emails and it takes them 2 business days to respond.

I have never given anyone a bad review but this has been the absolute worst experience. I still don't have a refund … it goes on and on…

I have purchased items many times from this site and the items have always been first quality. I even bought a antique chair for $900. But, the prices are very high in most cases and before you buy, look elsewhere like even ebay to compare. I do find deals, but you need to look. I especially like the Clearance section where I have bought bedding for far less than retail. You will also find unique items and hard to find items here. And the quality has always been good. The sellers/vendors vary. Some price too high and some price reasonably.

Never received item that was ordered. Called "customer service" and wait time was 65 minutes. After the 65 minutes, your call is automatically disconnected. OKL will no longer be getting my time or money.

I think people need to buy items from One Kings Lane and Joss & Main and other similar sites with extreme caution.
You generally have no clue as to the brand of furniture or kitchenware or other items you are buying which is a red flag. What if you think you are buying something with the same quality as a high quality brand like Stickley but it is made in China?
Also I find it VERY suspicious what they list as the "retail" price that is crossed out to make it look like you are getting a bargain. What is the basis for this retail price? If it is inflated they are misleading consumers and could face legal action

Lack of due diligence or fire sale price? BB&B bought One Kings Lane while on a downward spiral. Loyal customers who knew better bailed because 2nd party Vendors misrepresent value, condition and age of items. I shared this issue with customer service a number of times as a collector of vintage collectibles more than 40 years. The integrity of OKL as a viable shopping site has been compromised due to lack of dedicated oversight. Towards the end of my active tenure, dissatisfaction escalated.

On a positive note, end result result is more discretionary $$ in my pocket along with frustration.

Ordered two sofas on June 13. Delivery date changed three times. Finally recd in Sept damaged. Could not get answer on if replacement was available for ten days. Finally returned sofas. On top of this, OKL charged me for the sofas long before they shipped and never issued promised credit until sofas were returned. Their cust service send canned language emails but don't address the issues. My worst experience ever. I will never, ever use this company again.

Was hoping to order the Celerie Kemble outdoor furniture for a total of over 12,000. Called
To see if they could send a sample as it is non returnable and of course no reviews. I haven't
Ordered from OKL in many years and I now remember why...no protection for consumer, horrible
Customer service. How you stay in business is beyond me.

OKL had gotten too big for their britches. About 2 years ago I was addicted to this site and eagerly awaited their new sales each day. The delivery guy and I got to know each other quite well since I ordered things just about every day. Fast forward to today and all I find are overpriced items, "retail price" listed way above what is true, and the same items listed on other websites for much less. Such a shame since I really enjoyed the company they used to be that offered quality new and vintage items at a good price with decent shipping rates. Deleting my OKL app now and unsubscribing to emails.

I have received items that were broken, items not matching the descriptions of "antique" or "vintage," items that clearly had been photoshopped, one item with damaged from flooding and reeking of mold, and my latest a child-size chair not correctly described as such. When I had it returned they charged me $200 for the original shipping, another $200 for return shipping and another $33 that they won't even explain! Absolutely my last order with OKL. There are other scams the site does too, so buyer beware!

After much discussion OKL did refund the money today (2/2).

Ordered an expensive custom ottoman. Waited the 8 wk lead time and received an email stating item shipped. Waited a week and contacted shipper (only delivery option was $249. 'White glove'). Shipper said OKL didn't submit correct paperwork. Long story a bit shorter- took another 5 weeks to receive a damaged item. Have contacted OKL via email 5 times about what to do with damaged item. Still no response. In total, all the problems I had with this order ( they initially overcharged my cc) I have had to contact the company 30 times via phone and email. I think they must be going under- no company could survive with their incredibly poor customer service.

I ordered a rug through one kings lane and unfortuantly, the item never shipped. We waited a month! I sent several emails most of which were ignored. Finally I called and cancelled which they gave me a hard time about. Terrible service.

To top it off-- after the nightmare of cancelling the item ended up on my doorstep. I then had to send it back. They arranged for it to be picked up when I said I wasnt taking a huge rug to the post office to ship. But it was still a frustrating hastle.

Someone from the company orginally commented on my review "we will make this right"... Im yet to see that happen.