One Kings Lane

One Kings Lane used to have good prices, but every time I Google up a product, I find it available for less elsewhere. Example: these 3 baskets I saw today on OKL cost $115.00
https://www.onekingslane.com/product/*******/*******?cat=82

Yet I quickly found the same set on Amazon for $37.02!
http://www.amazon.com/IMAX-*******-3-hyacinth-Baskets-3-Pack/dp/B00EY8TRXA

Most of the merchandise now is the same-old same-old, recycled here and there in the "Western Ranch Escape" or the "Brooklyn Loft"... well you know I'm talking about...

It's fun to peruse, like looking at Veranda or House Beautiful. The site is pretty and stylish, but I buy very little these days from OKL.

I bought a console table, painted, maybe made of rattan? When I opened the box, the fumes were powerful and toxic. I also called to see about getting some missing hardware but no luck. (I have seen these same pieces over and over.)

Speaking of toxic, the piece was... drumroll please... from China. Way too many items are, indeed, from China. Like most other shopping sites, the origins usually clearly let you know if something is from the USA, or France, or England... but the usual note of origin provided is sadly, "imported".

Enough already! Due to quality, environmental and human health, and our economy, OKL(and all retailers) should tell us exactly where parts are made and the finish product is assembled. I live in North Carolina and try to support our state's furniture business. I have also learned that "made in the USA" often means "assembled in the USA".

Does anyone have feedback on the USA-made Skyline Furniture line that seems to inundate OKL, Amazon, and many other internet decor sites? I have been please with a few headboards, even though the products are not eco-friendly. Also, I wonder what is actually made in USA, vs. assembled. (I do not think OKL uses the Skyline name... just "made in USA.)
If you have tried any furniture, I am curious about the comfort. I sat in a Skyline upholstered slipper chair once, and it was hard.

Nutshell: Fun to look, prices high, much of the goods sketchy.

Ordered a 2 piece sectional from OKL on 11/28. "White glove" delivery was scheduled for 1/18 but the delivery service showed up with only 1 of 2 pieces, and the one that was delivered had a large, noticeable stain.

OKL's delivery service (Lodeso? Watkins-Stockton? Both are listed on delivery paperwork) has been absolutely worthless. I had to call 4 times to finally be told OKL's vendor had never shipped the second piece. Considering the same rep (Veronica) promised, then failed, to call back with status multiple times, I doubt they even checked. OnTrac has previously been my low bar for shippers but I think Lodeso/Watkins now has them beat.

Have also tried contacting OKL support multiple times via both phone and email. After holding for 40min on my first call and nearly 30min the second time, I was finally connected to a support rep. Was told it may take a few days to locate the missing piece and was promisedagain that I would receive a call back with status. Today was day 4 with no call back so i'll be calling them tomorrow.

Insult to injury, 5 days into this whole experience began, i receive an email from OKL confirming my order was delivered that day (actually HALF of it was delivered 5 days ago, not that day) and asking how they did. After responding via email that my order had not in fact been delivered, that I was extremely unhappy, and needed a call from OKL support to resolve, I heard nothing back for a full week. Even then I received a generic "we value your business..." email that didn't address anything related to my order.

Since OKL and their shipper have been totally unresponsive, i'm pursuing other options thru my credit card company, potentially small claims court, etc to get a refund. I'll never purchase anything from OKL again and will actively share my experience with others so they don't make the same mistake.

I had ordered several small things with little trouble and then ordered an expensive dresser. The wrong dresser was finally delivered about 2 weeks after the expected delivery date, with them having charged my credit card as soon as the order supposedly "shipped", including a $200 "white glove" delivery fee. After several calls and emails over the course of several days, a customer service representative advised me that the fastest way to get the problem corrected would be to order the same dresser again from OneKingsLane and they would then schedule a pick up of the incorrect dresser and credit my card when the pickup was made. In this same email they told me that it might add 7 - 10 days to the process if they had to contact the vendor to see about a replacement. I wrote back to inquire if I could be assured of getting the correct item if I reordered, and they replied that they "presumed" I would get the correct item but that the same wrong item might indeed be delivered again, assuring me, though, that if I waited another month and then got the wrong item yet AGAIN, I would be given another refund. In the meantime they would have the money from both orders, pending their pickup of the incorrect dressers. I declined to float them another loan and so am waiting the 10 to 20 BUSINESS days (4 weeks?!) they told me it might take to be contacted by the shipper to schedule the pickup, after which pickup ONEKINGSLANE tells me they will "move forward" with my refund. In the meantime of course they will have had my money for a number of weeks if not months. TERRIBLE CUSTOMER SERVICE AND RETURN POLICY--IN FACT SOME OF THE WORST I HAVE EVER ENCOUNTERED in many years of online purchasing. DO NOT COUNT ON GETTING WHAT YOU EXPECT OR PAY FOR.

I recently moved into a new apartment and placed 6 different orders more or less back-to-back with One King's Lane, several furniture pieces and other items like a rug, mirror and art. 4 of my 6 orders had serious problems with them, leaving me to understand, like the earlier reviews, that ordering from OKL is like rolling the dice - you will actually receive your merchandise, undamaged, only about 40% of the time. Two separate orders (a dining room table and a piece of art) were so damaged the delivery people refused to even deliver them. When I reported the dining room table to One Kings Lane, they took over a week to get in touch with the vendor, and told me I could have another table delivered in 2 months. This date was then pushed back to 3 months and I seriously doubt I'll ever see that table. With the art, I was offered no assistance with getting a replacement, I was simply told to "buy it again online if I still want it." With another order of armchairs, I called after they were nowhere to be found over a week after the stated delivery date. I was then informed that the vendor actually had run out of those chairs, despite OKL enabling me to purchase them on their website. I wonder if they were ever going to let me know this? With another order of dining room chairs, they arrived in sub-par condition (the bottom pieces of chair legs missing or broken off), but I just fixed them on my own to avoid the hassle of dealing with the company again. Bottom line, anything advertised as "only 1 or 2 left" is likely not really available, and they seem to do better with non-breakable, non-furniture home goods. It's a real shame because I love their website and items, but they are simply not exercising any degree of oversight over shady, random overseas vendors. The level of irresponsibility with no disclaimers on the website is so ludicrous (I mean, 60% of my orders, really?) that I intend to report them to the Better Business Bureau. Until they get a handle on their vendors or else prominently warn customers that they are not exercising any oversight or taking any responsibility for packing, availability, etc, they shouldn't be doing business, let alone as a "luxury" brand. What a joke. And to think they used to not even except returns! That's straight up fraud.