One Kings Lane

DO NOT ORDER FURNITURE FROM THIS COMPANY. I ordered a sofa in April with a 20% coupon and it was delivered to me damaged (back of the sofa was completely torn up) in July. After several emails and calls, my replacement sofa was delivered at the end of August... except the replacement sofa was not even close to the original sofa I purchased! After weeks of emails and calls I was told I could get 10% off a new sofa... a total slap in the face considering what I have been through over 7 months and is less of a discount than they offer to any of their customers! They sent me a smaller, cheaper sofa and to date have not returned any of my money. On average it takes customer service an entire week to respond to an email and you get no where with them over the phone since they all have to speak to their supervisor. This has been the most frustrating and horrific experience. DO NOT BUY FROM THIS STORE.

I ordered a bowl (Darryl Carter for Milling Road Tidal bowl) in June, expected delivery in July. After hearing nothing through mid August I send an email inquiry. No response. After multiple calls I finally get through and they tell me it's coming. Two more weeks go by and nothing. I call again and after spending 30 minutes on the phone I get a call back from customer service saying the bowl was "so expensive" they were shipping it fedex, which was the reason for the delay. For a company that deals in high end furniture and accessories this seemed like a strange reason for delay but I thought at least they were finally shipping it. Except the bowl never shipped. A week goes by and I call again, and am told they are waiting on the vendor. After over a month and a half of contacting them and never receiving a clear answer (or the same answer) it became evident to me that OKL would be unable to fulfill this order.

I called to cancel this order and have since spoken to multiple customer service reps and 3 "supervisors." This was weeks ago and I have still not received my credit refund and as of yesterday there is ANOTHER pending charge on my credit card from OKL for the amount of this bowl.

OKL intentionally listed this item for sale on their website though they have no ability to actually produce it (it is still listed for sale on their website). They do however, quickly accept payment and make it impossible to get a refund. Pretty sure this is the very definition of fraud. Buyer beware.

I was very impressed with this website's coverage of discounted merchandise opportunities in home furnishings and design. I am undertaking several redecorating projects in my home, so everyday I eagerly perused their daily emails of sales. I tentatively ordered decorative cushions from two separate sales, and I was very impressed with the quality and design. But I was always puzzled and concerned that very expensive furniture pieces often did not identify the manufacturer or provide information enabling customers to discern quality. I also noted that the website did not seem at all oriented to customer service, despite obvious large investments in software and merchandising that creates a great web-surfing experience.

I continued ordering small items tentatively, and two sets of pantry storage jars I ordered two months ago have still not arrived. A cashmere hat was disappointing, small and skimpy. And of course, all items are final sale, no returns.

I then decided to check out reviews of the website, and I found all of the extremely negative reviews here. I immediately canceled my email subscription and deleted the app. This company IS a scam. It is irresponsible to offer expensive items with little descriptive information and "retail prices" that are bogus! Not to mention all the extensive problems that customers on this site have reported with poor delivery and horrendous customer service. While I had some good experience with low cost items, I cannot support this company and will never order from it again.

I have ordered many times from OKL, but finally realized its pricing and advertising methods. If you notice they offer sets of things, flatware for example in sets of 5 or 10 but not 6 or 12. Granted vintage items may not always be in complete sets, it's expected. However, you'll find the same item in another set of 7 or 5 on another screen location, oftentimes on the same sale campaign. The problem is they've overpriced both sets so much that you pay many times over the price of the items. Sometimes they have the same product twice on the same sale campaign but with two different prices, but both are well overpriced.

I have examples in my home of items I've purchased over the years and some have been advertised on OKL. Two examples, I bought some bamboo trays back in the 80's at a chain retailer for about $1.99 each. OKL had the same trays at a set of four at upwards of $75.00 as "vintage". Also I have candlesticks I purchased at local department store back in the 70's. They are steel and brass. They costs about $10 each. Again, OKL advertised them as "vintage" at a price of about $100 for two. Just be careful on prices, they are way out whack oftentimes. Do comparison shopping online, locally or look in your own closet and home for similar things. I have purchased many things from OKL and later realized that they were way, way overpriced even most of the products were very good.

Let me first say that I have never written a poor review as to any Company. However I help it necessary as One Kings Lane.

I ordered what appeared to be a huge concrete table. However, 1). One Kings Lane delivered my order weeks late despite promises to the contrary and after being told I would not be home, 2). Their shipping partner could not find my order to reschedule or provide updates, 3). One Kings Lane dropped a heavy shipping pallet on my driveway with such force as to crack a concrete table in numerous places making it worthless, 4). One Kings Lane refused to issue a credit until I had the table shipped back in a wood crate that I was forced to have build or re-built, 5). One Kings Lane refused to pick up the damaged concrete table in a timely manner knowing I was leaving the State of Florida for the summer, 6). One Kings Lane refused to have a manager return my call.

My guess is that your speaking to an overseas inbound telephone operator when calling customer service.

Horrible company, Horrible customer service, Horrible shipping. Cheap products.

No one should do business with this company. I will continue to write negative reviews anywhere that I can as well as file a BBB Complaint.

Truly a deplorable company.

Amy

Of course you have to know what you are buying and always shop around for the best price. Sometimes they have the best price -- sometimes not, Recenty they featured a chandelier that was supposedy 40% off, I went to the item's website and found the same chandelier and it was more -- so Kings Lane had the better price, Other times I found the item or similar items cheaper elsewhere, Do your homework and if you really need the option to return it -- better to pay more and have that option.

WORST customer service ever! Reported to the BBB- Do not shop here! Contracts out to dishonest 3rd parties for delivery of goods that never arrive- rescheduled 5X, 3 day of, picked up at our own expense to find our goods broken- shoutout dan- escalations for no help. Waiting to get the RMA so we can even start the process to get our money back at a snails pace and trusting the same company who never delivered to pick it up. Definition of insanity.

Don't you dare pay $350 (with tax) for a design service either! After waiting 2 years to do this, I dived in thinking that my $15,000 budget would do a small living room some justice. I had a 20 minute phone call with a "designer" and it wasnt anyone that you read about in their blogs or features (At All!) i emailed some inspiration photos and measurements of my room. A couple of days later, I had a mockup of 4 chairs and an ottoman
What is worse, Every single item was $500 more than any other furniture store (after their 20% off) speaking of 15%-20%, most things do not apply. I should be grateful that my designer put 92 items to choose from in my favorites on my acct. That sums up the design services. I cant bring myself to pay $2500 more than what other stores charge for the Same Exact Thing. Maybe some of their "exclusive" things but those are very few. Highly disappointed and will be taking my $$$ to Jaysons home and Garden. Their services are Free and you get a true room plan. Not some 100 items added to your cart to pick and choose from. So confusing for $350 of wasted $$$

I received Libby Platform Bed in September 2023. Did not open packaging till December 2023, as I was waiting for a new mattress. The frame took hours to assemble by fmy son and daughter-in-law. They are experienced. They actually build furniture. Screws broke in two. Corner brackets (that were enclosed specifically for "back up" if the screws fail) had to be used. The frame held together but noticable gaps were left at the seams. I contacted OKL customer service. Was told I was beyond the return window. It didn't matter that I hadn't opened that packaging till I received my new mattress. They requested photos which I promptly sent. Representative said my case would be reviewed in 1-2 days with a decision. I've heard nothing even after I sent a follow up email.

Since then, I had the headboard attached to the frame by a "white glove" delivery and assembly team that was delivering a different piece of furniture. They struggled. The headboard it attached, but if the bed weren't against a wall, the headboard would lean away from the frame. UNACCEPTABLE. I wouldn't buy this bed for $100. It cost $1,270.76. One Kings LANE "customer NO service" is as shoddy as the furniture they sell.

I am a retired school psycologist. I don't leave reviews often. I think this is a clear case of selling cheap furniture desguised as "high end" quality. One Kings Lane describes itself as carrying luxury items.

My wife and I ordered a couch October 26,2015 from OKL. While the site indicated delivery within 6 - 8 weeks, when we got our acknowledgement it said we would get the couch by the end of January. While this was frustrating, we really liked the couch and decided to wait. Starting in February they would respond with another two week delay every week we called them. They finally delivered an entirely different couch in early March. Over 16 weeks to ship the wrong item. After numerous calls, we finally got our account credited and the wrong item picked up. The replacement couch was supposed to get us by late May (8 weeks later). Three weeks ago they confirmed it would be shipped last week. Several phone calls and e-mails confirmed this. We were just told today (May 25,2016) that the couch will not be shipped until late June or early July. Seven months since we placed our order (almost to the day) we just canceled it. Do not waste your time with these people. When asked they could not or would not even put me on the phone with a supervisor. It is the worst company I've ever done business with... and I'm 53 years old.

I don't have an axe to grind and don't typically write reviews. But I had two customer service experiences that lead me to believe this company is not ready for prime time retail. They spend their effort in looking good and having slick shots, It is so enticing that I just bought a rug from them against my better judgement. But as others have said, buyer beware on 2 things: 1. Pricing- the great deal is the exception vs the rule, 2. Customer service is laughable for a company that tries to have an online presence, and 3. Descriptions are vague and delivery dates aren't set in stone. When you have online benchmarks like Amazon and Land's End online, you can't play with the big boys with haphazard service. I have bought several things over the last several years and rarely is it great quality without a hitch. It has happened, so hope springs eternal. Two examples: I bought a green chair for my green scheme living room. The chair arrived but was red fabric instead. They had no idea because it came from China. It took weeks to figure out what to do. I was happy to send it back, but they wanted me to take it to a shipper and pay for their mistake. Also, I bought an earring necklace set. I got the earrings, but the necklace was hilariously mismatched and looked like some bizzare rapper necklace. They seemed baffled to understand why I wanted the necklace as it was a set. Another set of calls,,,,,
So you can cherry pick items, but have low expectations and they might be exceeded.

While OKL presents itself as a higher-end company, their products are inconsistent at best and very low quality at worst. I ordered two bedside tables which were misrepresented as wood; upon delivery they were found to be wood with particleboard, resulting in a cheap, hollow feel to the pieces. Worse yet, they were shipped from a Kohl's store: not exactly a retailer known for quality merchandise and not a place I would ever consider shopping.

On another occasion, I considered a chandelier offered by OKL from a high quality manufacturer. Offered at a very competitive price, I ultimately passed on it due to exorbitant shipping; upon later finding the site was offering a free shipping deal, I discovered the chandelier had increased substantially in price. It seems OKL will make their money one way or another. I ended up buying the same piece from a reputable local lighting store for a slightly lower price. In summary, in buying from OKL, you're gambling on quality and the prices are no better than other retailers. I can't see any benefit to shopping this site.

I ordered a sectional sofa and lamp - for an amount in excess of $4000. I understand that service is slowed and perhaps very different during the Covid-19 crisis, however this "customer support" is non-existent. I would have assumed that during covid, the on-line presence of the store as well as the customer service woud have been stronger, but it has been horrible. My calls, and emails have been ignored notwithstanding the amount of money I have spent on items. I could not even get a fabric swatch for the couch that I ordered. The only call I have received is from a finance person to confirm my shipping address. He told me he would make a specific note to ensure that delivery not be made until July 1st and provided me with a special customer service number. After being placed on hold for in excess of 30 minutes twice with no one ever coming on the line, and after 3 emails (which remained unanswered) I finally got a cryptic email telling me they will not assist me with the delivery date. I fear a delivery disaster and I regret purchasing from this company. It is probably the worst customer service I have experienced in years.

DON'T count on receiving what you purchase. DON'T count on their estimated arrival dates. DON'T count on quality products.

Purchased 2 metal chairs at a decent price from OKL and then purchased a matching table from another site. The chairs didn't arrive on time so I called. They said they needed 5-7 days to contact the vendor. 7 business days later I called again. I was told the vendor was unable to ship the chairs because of quality issues. OKL took no responsibility for this vendor and they take no responsibility for ensuring their orders ship on time. In fact, they don't even know if their orders ship on time because they don't track that information unless a vendor tells them something is late. One of their supervisors told me this and then she told me they would have to hire another thousand people to ensure orders shipped in a timely manner. Seriously? How about one computer programmer who isn't an imbecile.

Bottom line... 3 of 10 orders I placed in the past 2 months have had delay, quality and/or cancellation issues. I also now own a table I can't return and thanks to OKL I have no chairs. On top of that, as of today they are selling the same chairs in a different color and didn't offer them to me to resolve this issue. Customer service… NOT.

So I ordered 2 outdoor rugs for my front and back porch - same rug. They both came and they were the wrong color version that I ordered. They told me to return them for full refund, order the rug again and I would get the correct version. I did and it was the wrong rug again. Ordered the same rug 3 times to get the wrong rug 3 times. They will not get with their 3rd party vendor to fix the problem - they are shipping out the wrong rugs, offering you 15% to keep it, and then hoping you want it. IT IS TERRIBLE CUSTOMER SERVICE! They honestly do not care about me AT ALL.

I ordered a bench, nightstands and dresser from OKL in early July. I understand shipping takes a long time. My order showed up late in August, damaged. There was a huge hole in the back of the dresser and the nightstands were dented on the sides. The bench was ok so we kept it.

The expected delivery for the replaced items was early Sept. The shipping company messed up my tracking numbers and kept saying "OKL hasn't delivered the items" and delayed my shipment over and over. OKL said "oh Pilot has it, that is what they told me" and were rude when I questioned them. The OKL customer service rep, who had been helpful in the beginning (I will give him that credit), just stopped helping me when I called frustrated with the back and forth. I spent way too much money on this furniture for them to just point fingers at each other and NOT HELP ME.

Finally Pilot figured it out and got me in contact with the local shipping company who actually delivers to my house. They called and informed me me new delivery was also damaged. It is October 7th! Just ridiculous service. Cute furniture but don't shop here.