One Kings Lane

I placed two orders on Saturday and then noticed it was the wrong rugs and also noticed they over charged me. I immediately sent their website a message to cancel. No response. Then I called and asked a customer service rep to cancel and she said she would let me know in an hour or so about cancellation. Didnt hear back. Then I call back and get some guy who says they did not have my info yet in their system and to call back in 24 hours to cancel? Their website says you need to cancel within 24 hours of order. I read other reviews that this is a scam that they do. I was over charged by thousands. After reading other BBB reviews it appears this company scams people regularly. I believe what they are doing to people may be criminal and if this doesn't get resolved I will alert the Attorney General as this happened online and may be considered wire fraud.

I ordered a bed through One Kings Lane and it was not an inexpensive item. My bed was finally scheduled for delivery and not only was the delivery missing half the bed so it could not be built or used it also was damaged and dirty. So, the delivery men took it back to the truck before it even came into the home. I immediately called customer service to see what options I had for replacement. Basically I was told I had to file a claim through a third party company and wait for it to be reviewed before I can get a replacement. WTH? I am not at fault as a customer for purchasing a bed that are missing half of the pieces and dirty but somehow its my problem to fix with no answer of how to move forward from the company I paid almost $ 3,000 to? Then I asked for just a refund - As now I no longer feel interested in giving this company my business. Again I was told to file a claim with a third party company and I guess wait and see if they approve the ability to refund a customer for an item they received damaged and missing pieces and never been made it through the front door. This is so upsetting. No idea when I will get me money back and One Kings Lane had nothing else to say and offered ZERO help. Stay away from this company. Paces like this don't deserve your money and honestly shouldn't even be in business.

I purchased a rug that didn't look great in the space. I was shocked that they charge a 15 % of purchase fee as well as a non refundable shipping charge to return the item. Won't order from them again. Buyer beware esp with home goods as you want to see it in the space to be sure. At this return price - not worth purchasing from this company. Too many other sites that are much more purchase and return friendly.

I ordered a large framed palm tree photo (nearly $300). It arrived as scheduled and was packaged great. The photo was wrinkled. I called the company and they asked that I take pictures to show the damage and they responded no refunds because it was made to order.
I deal with public and will make it a priority to share how horrible One Kings Lane is. (Interior design, staging, real estate etc.
I rarely write reviews, but in this case it was necessary

I ordered a pillow on December 1, paid a $10 shipping fee (absurd in an age of free shipping) and was told it would arrive in 8 to 14 days -- again, absurd shipping time, especially for a $10 fee. The order status only ever said "awaiting fulfillment." It never indicated that the order was filled or shipped. I have contacted customer service three times now with no response. No product, no response from customer service. This is what one would expect from a scam website, not one that has been around for many years. I dont know how One King's Lane remains in business. I will probably have to contest the charge with my credit card company.

We bought a couch in September, and it arrived in late November. After ~2 months, the main cushion of the couch began to pill. My wife reached out to the company via their website, and we heard no response. I then called and was told they only do returns for 30 days. I had no intent on returning the couch; we actually like the couch beside the pilling; however, we would like to be sent a new cushion, as 2 months for a couch to pill suggests poor fabric quality. This does not seem like a possibility, and one customer service does not want to entertain. We wish they would take the quality of their product a bit more seriously, as the couch is very comfortable, but their inability to make sure their products are of top quality is disheartening.

Customer service is horrible. Cannot escalate complaints. Dan Forman who claims is head of service says nobody else is ahead of him. Multiple tries and my order in July is now coming in January. Will not order from them again. You would think a company like this would be more diligent. Buyer beware!

I ordered a piece of furniture in Nov '23 and never received it. Trying to get a refund now via PayPal. The chair was "discontinued". I wonder why it took them 6 months to figure that one out. They also sent bogus tracking info to PayPal claiming it was delivered to NC. I live in CA. When I called them, they said there is no tracking info on the order?!?!? Also, when I try to log in with my order number on their website, it says there is no order available. Thank goodness I printed out the original order because the email confirmations on the order were weird too...from SE Email, not One Kings Lane.

Buyer beware. I think they were trying to wait out the 6 month PayPal refund policy date so I couldn't make a claim. I started a dispute at the five month mark. I worry about customers that are not tracking those kinds of things.

I ordered a set of chairs from one kings lane back in august. They were supposed to be delivered November 9-16th. I understand sometimes things can take longer but there has been absolutely no communication or information from one kings lane. I have tried to contact them on multiple platforms- social media, two different emails, the live chat, the contact us portal on their website, I have called several times- I have waited on hold with no response for over an hour twice just today. I have literally been stalking them and gotten no response from anyone. It is absolutely absurd

I have been a customer of One Kings Lane for years and have purchased many items. Overall, I have always been pleased with them. The quality has been very good and I've had no problems with shipping or anything else. Where I do have a BIG problem is with their promotional emails. For instance, they say 20% off sitewide, but when you go to order something, it is excluded from the promotion. In this particular instance, I waited for a sale on the item I was interested in, and eventually got an email that the BRAND of lighting I was looking for was 20% off. Again, when trying to order, I was told that only certain items applied. It feels like false advertising and dishonest and has wasted my time. I hope they can improve this issue and clarify their wording, or I will be forced to shop elsewhere.

Submitted a request in response to the reply from OneKingsLane on this site and their desire to assist with the issues at the email listed….still no response to multiple emails.

I think this used to be a US company that had a decent reputation, maybe has changed hands and is overseas? I can't believe after the amount of emails and calls there is NO response at all. May have to put in a dispute with my financial institution as it is starting to look illegitimate.

I ordered a bed and two nightstands. One of the nightstands never arrived. I have tried filling out an online form, e-mailing and calling (currently been waiting for a representative for over 45 minutes, was told it was a 10 minute wait time... they are not going to answer my call). How can they have no way for customers to get in contact with them? I paid for a nightstand and it never arrived and now I have no way of getting my money back or getting a replacement nightstnad.

I am a trade customer at One Kings and have bought quite a few things from them over the years.
Recently I purchased the Outdoor Sahara Rug- within two months something was eating it. I have never had that problem before and have had two different outdoor rugs in the same location over the past 10 years with no issues. There was definitely something in the fiber of the rug that was attractive to an animal making this rug not suitable for outdoor use. My email was never responded to and the "Customer Service" representative I spoke to had a canned answer and offered no assistance. I will never purchase anything from them ever again- their loss.

Very disappointed with the quality and the SMELL! After I received two of them, the chemical smell was so toxic it made my partner and I nauseous the first night sleeping with them next to our bed! I put them outside for a week, brought them in and they STILL smelled awful. Another week outdoors and the smell is now tolerable. Another problem. They chip very easily. Obviously they are coated with a very thin veneer. Will not purchase anything from One King's Lane again.

Worst company ever! Total rip off - hidden fees, terrible customer service. Wish I would have seen these reviews before. Here's a tip, see something you like, search fro it on other vendors with greta service. Why put up with there horrible service and lying cheating reps! First item I ordered arrived broken in pieces. Still waiting for credit, second time returned and charged 50% re-stocking fee even though it said "returnable within 30 days! 3rd item I tried to cancel and they claimed it was shipped ven though in the system it showed pending they could not provide tracking,

Ordered a bed from them. One part arrived, missing the rest. Was told the remaining parts would come a few days later. (Keep in mind there was only one tracking number)
The "rest" of my bed came Later than the date they gave me, and was STILL missing pieces. I called and sent multiple emails. No response. I've now been 2 weeks with NO BED. HORRIBLE communication from customer service. Tell you to wait 24-48 hours then never follow up. Im an interior designer and have a deadline to meet and won't be able to due to this horrendous company. Don't purchase from them. At this rate, not sure I'll ever get my pieces to complete my bed..