One Kings Lane

I ordered two large pendants that arrived damaged. I have been calling for WEEKS trying to get a resolution. I just keep getting they will look into it and get back with me. I will never, ever order from them again! There are so many businesses trying to stay afloat at this time that really care about the customer. One Kings Lane does not.

Sincerely one of the worst customer services departments (is two people a department?) I have ever encountered. They made a mistake, which they admitted, and Dan, the supervisor, was incredibly rude and dismissive. "I didn't do it" was the best he could come up with, as opposed to offering any type of resolution or apology. I followed up my phone calls with an email, and clearly it was answered by him. I still have no resolution for my situation and am appalled that a company lets someone so unprofessional represent them.

After reading other reviews, I expected the products to be cheap knock-offs, made in China. Understood. I took my $15 sign up bonus and ordered some stainless steel measuring spoons, and a broom with attached stand, and waited to see just how cheap they were.
The spoons are made in china, but not cheap at all. They have good heft, and no jagged edges. The broom is cheap, but a solid $50 cheaper than any similar broom. It's made in a way that if it breaks, I can probably fix it (real wood, real metal, simple construction), and it was absolutely worth it.
Judging from the construction of the broom and the other reviews I've read, this is not a site to buy anything you'd sit on or put your face against, but for specific items, I had a good experience.
Company wise- they provide easy order tracking, nicely formatted emails, and OK shipping speed (amazon has ruined all other shipping experiences for me). I had no reason to interact with customer service.

Fraudulent advertising. Sub-par products that are overpriced and poor quality and arrive looking completely different then what is on their web site.

Their prices are way too high for the same product you can find elsewhere cheaper. I ordered a small
Patio umbrella, and they told me it was final sale and not returnable post-order. This wasn't in the item description on their website. I was completely dissatisfied with the product, and they don't care and won't do anything about it. Run away from this store as fast as you can. Don't waste your hard earned money.

I normally don't post reviews good or bad, but I must just say my customer service experience with this company has been incredible. They really have stood behind their products and quickly refunded when an item was damaged. Sometimes a replacement is not available - but they make the process of returning and getting a credit very simple -even paid for the return shipping.
I have been shopping with them for about a year, and have placed several orders in that short time, But I have always received the items packaged very well and I am exceptionally pleased with their service.

It's nice that they have a curated selections of items, but it does not justify prices that are 50-60% higher than that of their competitors. They do not show the actual brand names of the products to hide this fact. Do yourself a favor and search for the image of the products on Google so you can buy the items at a much lower price elsewhere.

Tried uses promo codes they continuously pop up on site. Tried but too, but wouldn't work. Called customer service, no help. We wouldn't let me cancel. Tried writing & calling many times, no response. They pul you in with deep discount banners, but won't let you apply them. Dishonest.

Disappointed in the policy to not adjust a price on an item I ordered that has gone on sale. I still have not received my original item (4 week estimated delivery time) and Customer Service will not adjust the price to reflect the new sale price. Come on guys...you also charged me a ridiculous shipping charge. Not as fun to shop with you like it used to be. Why don't you value your customers anymore?

Ordered a painting on 4/15/17. Received a completely different one. Contacted them three times via phone and twice via email. They finally answered me but never refunded full amount for receiving the wrong one. I am still waiting for full refund. It was their screw up. Customer service keeps saying they will take care of it. Ever since Bed, Bath and & Beyond purchased them they are beyond terrible. I have since stopped buying from them and shopping with other online retailers who really want my business and will ship me the correct item and respond in a timely manner.

I needed some new accent chairs in time for thanksgiving but was unaware that my order would not arrive until shortly before Christmas.
I called customer service to cancel and a very helpful lady, Amber explained how the process of cancellation works. She also informed me that it was a custom order hence the delay.
She sent me an email and said someone will be in touch with me. Hopefully, they will. Today is the second business day. I spoke with Amber on Saturday.
I shall update as soon as I hear back from them.

I ordered two faux flower arrangements from One King's Lane. They were supposedly "half-price" marked down from $90 to $45 each. I expected a much more realistic and better quality product than the typical artificial flowers you can buy at Wal-Mart or craft stores. Unfortunately, the quality is no better than flowers you can buy anywhere for $5. Additionally, one bouquet started to fall apart when I began moving the stems to fluff up the arrangement a little. I would be returning these items, but they are "final sale". What a scam!

We ordered a bed (that was not inexpensive) on May 8 and it was supposed to arrive by 6/17 at the latest. It is 6/20 and no sign of the bed--not even a tracking number on the order status (but of course my credit card has been charged). So, I tried to contact them. But, there is no phone number anywhere on the site, and no chat. Just an email submission form. Once you hit "send" you get a note saying they will respond in 3 business days. Ridiculous. And even more ridiculous? I'm still waiting for a response. Don't order from them.

Same complaint as most others on this site...
Order not delivered on time, incorrect tracking info provided and only after I requested this information. After repeated emails and phone calls for help to discover what happened to my order and for a reply call from customer service, I've heard nothing- almost 3 weeks past delivery date... I still await information on whether my product can be obtained or receive a refund. I feel this company is possibly fraudulent. Do not use.

I ordered artwork from One King's Lane back in November. It arrived the wrong size - I have since spent HOURS on the phone with them trying to correct the issue. Now, three months later, I am still waiting for the replacement which I am told may still be the wrong size; they can't confirm either way. Absolutely ridiculous. They never return calls and rarely respond to email. When they do respond at all, it's with inaccurate information. I will never order from this company again and recommend others stay away.