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I bought a sweater from MyTheresa recently and decided to return it. The delivery to the US was fast. I returned to MyTheresa and the whole process of the return and the credit took approximately ten days. I was very pleased with this company and will buy from them again. Now I await my bill from DHL but I knew when I returned it that it would be my responsibility as I have made purchases overseas before. Very pleased with this company.
I have ordered several items off of One Kings Lane. Today I just received my ASPCA shirt I was going to give to my sister for Christmas. My husband couldn't stop laughing when I opened the box. I spent $38.00 plus tax and shipping for a tissue thin shirt. I guess I was drawn in by proceeds going to the ASPCA. I hope the ASPCA gets all the the proceeds for this unwearable piece of clothing.
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Hello Cindy, Our apologies for the inconvenience. Our Customer Care team would like to look to turn this around for you. Please reach out to them directly at customerassistance@onekingslane.com.