MYTHERESA

I have had the worst customer care experience, I have sent thousand and thousand on their site over the years they garnted me vip status which solele means free shipping, then they revoked it on a whim without explaining the criteria that qualifies you for the status. Their discretional elithistic behaviour is humuliating after spending there a fortune. Don't waste your money on this site there are plenty other with wider selection of luxury items even on a better price.

They do not honor their return policy - they say free shipping and return, but in fact that is a lie also - they charge higher prices for the same product on other sites

I had a disgusting experience with this store. We ordered a MARINE SERRE brand jumpsuit. It turned out to be literally disposable: after the first use, there were cracks and arrows from the collar. That is, we didn't even have time to wash it - it's obviously a factory defect. I contacted the brand - they confirmed the problem, but said to contact the store. Mytheresa replied that their experts concluded that we had misused the product. How? Put it on your body instead of putting it in the closet? After that, no one responds to my emails and messages anymore. I was even ready for a refund in the form of a deposit on the website, but the store begs. This is disgusting service and just disgraceful actions by a store with such an audience. I will be sharing this story until I get a refund.

Be aware, that in fact, most of the reviews are fake.
They pay people to place reviews. Fake reviews.
I was one of them. For a very short time. Until they scammed me.

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed!

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life.

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service.

Mytheresa sent me a completely different item from a different brand. They messed with my $3000, my whole savings. Even after I followed all their instructions, they still didn't take the item (THE WRONG ITEM) back. They played with my hard-earned money. Now I'm not only stuck with the wrong item, but I also have a $3000 hole in my bank account. They sent me a $1000 item that I didn't even need or want. It's a total scam, scam, scam! I would never recommend ordering from this website.

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time.

The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude.

I purchased a tshirt from the italian brand The Attico, the initial price was over 400€, so I was happy to find it reduced at 245€. Only that the quality of the t shirt is so low, so cheap. It doesn't look as an authenic item at all. I will send it back.

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info.
For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

Customer service is none existent I ordered a bag for my daughters birthday that was supposed to come in the yellow box with ribbon instead it's come rolled up in tissue paper I've had better packaged fish and chips. I rang customer service who said there nothing they can do and they can't send the packaging I ordered so basically it's tough.

Please beware of site. I thought they were legit. But I'm concerned they are not. I purchased
Gucci boots from them and after a year of never wearing them I noticed that the size stamp on the inside is incorrect than the size purchased and the box. I contacted them and they were basically like oh well it's been a year. Although we trust some of these sites thinking they sell authentic items, still verify and do your due diligence. Counterfeit items is such a large market. Not to mention employees can make mistakes and maybe even steal.

I paid for an item Dior Sunglasses(an amount of 345 £) and it was not delivered according to my instructions. The website clearly stated that it will be delivered within 1 working day which never happened. The deliveries were made when I was abroad because DHL disregarded my choice of delivery time slots. I was forced to change my delivery preferences because the missed deliveries I asked for it to be left with my door man or one of my neighbors. The item was later marked as delivered but is was neither seen nor received by my neighbors or my concierge. Both mytheresa and DHL refuse to take responsibility for the missing item despite not being able to provide a photographic evidence of its delivery or location. They just keep repeating that it was delivered according to instructions. Which one? They don't know exactly!

It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again.