MYTHERESA

I ordered and earring for my daughter and it arrived looking very different than the picture, i called and returned immediately just find out a few days later that they wont accept a return due to damages... I did not even open the box, one look, called their office and returned it. This is a bate and switch company. DON'T do it.

Really disappointed. In november i ordered a pair of shoes and my package never came. Every day I tried to contact the company to find a solution and they told me that they would inform me. I do not recommend this particular store at all.

Just completed my first order and had a great experience! After researching and seeing the negative reviews, I felt the need to share. My package arrived on time to the US two days after ordering. Nothing but good things to say, and won't hesitate to order again in the future!

I searched more on YouTube and their blogs and experiences with mytheresa and took a leap of faith. Their customer service was very nice and prompt. I really had no problems with customs and DHL was able to deliver to my doorstep without any hassle and problems. I ordered a Balenciaga women's track sandal fake fur which costs around 580 euros spent about 191 euros for duties and taxes. I could have ordered from the Balenciaga website but they wouldn't send it to my country (Philippines). It comes with the original box and mytheresa documents that has instructions on how to care for the shoes and how to return everything (taxes are non-refundable). I ordered these on January 27,2022 and got it on February 12,2022.

It is the right size and model. I love it! I will definitely return to get that back I've set my eyes on.

Return is a nightmare. Totally disappointing. So hope and pray your items fit and are of impeccable quality. I bought 2 items from this shop which came with defects. One was a Givenchy bag [scratches and marks as though they've been used] and another a Miu Miu dress [torn zipper]. They made me pay for shipping costs for purchasing the items which were both defective. The 'customer care' argued with me and quoted T's and C's inappropriately. I have never experienced this kind of customer service on any other sites. I so wanted to like this site because they appear to carry some very good selection of designer items unfortunately it turned out to be a nightmare. I'm a fashion stylist so I am definitely warning all my customers.

Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.

I am a new customer for this site and have ordered 4 items from them this year -- 3 pairs of Tod's shoes and 1 Fendi bag charm. I am surprised to see how low their overall rating is. I have had nothing but excellent service from the company -- although sometimes I receive the confirmation/shipping emails after DHL sends me an alert (not a big issue). Returns are free from Canada which I am very happy about. I wished I could pay for the DHL duties on their website ahead of time, but it hasn't been an issue for me to pay DHL separately. Love the items availability, but I wish they carried even more stock for certain brands.

I live in US and was buying for the second time from mytheresa. They charged my credit card, but 3 days later I receive an email saying that my order can't be shipped until I provide some bank authorization code. I call customer service and explain to them that i have no idea what they are talking about. ( my bank had no idea as well) MyTheresas's customer service is one of those places where they read things from the screen to you and they are absolutely incapable to understand if the issue is not standard. When I asked for supervisor she hang up on me. When i called back she said there is no supervisor, he doesn't exist and he doesn't have an email( WHAT?) I asked her name so I can file a complaint, she hang up on me again. She also said that this code is needed because I buy for the first time ( lie again). Does it feel like a high-end online retailer to you?

Awful service this morning by this website Mytheresa.com. The female advisor called me a liar when I mentioned that I had previously been helped with the collection of my return without a label. When I told her this did happen, and she was wrong the advisor hung up the phone. Say I was being rude...what? For saying you were incorrect. What a pretentious and rude employee! For the record, I did get that help from a previous employee which was good enough for me to remember. All for the right reasons unlike your awful service! AWFUL! AWFUL! AWFUL! When I want to complain after ring once more I was told no one was available, again really poor!

I love shopping from My Theresa! They have a great collection of designer collections not normally found in stores, and great sales as well. Shipping was super fast (3 days), and the packaging was absolutely stunning - the whole unboxing experience felt very luxurious, and everything was perfect!

I had never ordered from mytheresa and I was worried by some of the reviews - I normally purchase from Netaporter - but the shoes on sale at mytheresa (miu miu) were a great price and my size so I gave it a try. I have to say I was not disappointed, I received a confirmation email and dispatch notice (with tracking) item arrived in 3 working days as promised (London). Shoes were packed/boxed beautifully, correct size and invoice/returns info enclosed. Will definitely shop again!

What a waste of a week MyTheresa - thank you for not putting any information on your website about what the shipping from each company means. You should put it in writing that if you're not home, you can't have the package left for you - also that you can't change the address either. Even though the local provider UPS said that it would be possible to change the address and have it redelivered, all that I had to do was contact MyTheresa. MyTheresa were absolutely no help. What an absolute joke - so much for paying extra to have it express delivered as well. Customer Service are rude and just useless.