MYTHERESA

I ordered a headband of Valentino in RED color in Mytheresa and received BLACK headband. When I wrote my complain I got such reply from customer care: "We always make it a point to inspect each item very carefully before sending it to our valued customers". What does it mean that I'm not valued customer? I asked to delete my account and they said no problem. Absolutely unacceptable service. I didn't get right level apologize and they are don't care about they customers. This company should change staff in customer care.

I recently ordered an awesome pair of pumps from mytheresa.com but they were too big! I called Customer Care who were very helpful and understanding. I exchanged them for a smaller size which I got within a few days! I loved the fact that the delivery was so quick (only 2 days) and that I can shop in US dollars. The VAT’s already included so I didn’t have that hassle of customs charges when my package arrived. Which is great! It’s the first time I ordered from them and I was a little sceptical but everything went smoothly. They have a cool edit of top brands and some exclusive items so I’ll definitely be ordering from them again.

I usually don't write reviews but I'm totally upset how bad they are. Bought a handbag and they contacted me to call my bank to get some authorisation code which is usually provided by the bank automatically so they can process the transaction? Ehm, what? The credit card was processed successfully including extra 3D security, I talk to my bank and they had no idea what I'm talking about and told me that the only thing pending is for Mytheresa to deduct the payment.
I have never had Nordstrom or Amazon contacting me to contact my bank for some security numbers which are usually obtained automatically so they can process my online transaction.
Anyway, they didn't bother telling me, cancelled the transaction altogether and the item has been sold out so I can't even use different credit card. Totally upset!

I would never ever buy from these again, customer service is diabolical I bought a coat was over a£1000 would not exchange and waited months for a winter coat to be sent back in the spring think hard before you buy from this company, in my opinion they are disgusting

Would never use this website again and would strongly recommend anyone to stay away. I placed my order and the money was taken straight from my account to then receive an email asking for me to send a picture of my debit card along with a form of photographic identification. Though this was strange but done so anyway with the last 4 numbers covered, woke the next day to an email saying they cannot put my order through still awaiting my money back. Terrible service stay away!

I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.)

They sent my package to the wrong address. They are unwilling to do anything about it. They're trying to say I entered this address incorrectly, which I did not. My correct address is the only address in my account. In fact, the address they sent it to was not even a valid one, but DHL left it at a similar address anyway. Mytheresa suggested I go over there, to a strangers house who doesn't live anywhere near me and try to recover the package. On top of that, they are rude and accusatory, not what you would expect from a luxury goods company. Now I am out thousands of dollars. STAY AWAY!

They sent a defective pair of boots. Broken leather in the inside. I paid almost $900 for them. Nightmare dealing with customer service. Still I have no solution.
Terrible customer service! TERRIBLE
You will regret it!

I was not sure whether I should order from Myteresa, as I am in Canada, and the payment was in euros. I didn't really know what fees I would be charged when it would arrive in Canada. I took a risk because I really wanted these boots and spent 459 euro total with free shipping (about $730 Canadian) and only had to pay 110 dollars in duty once the shoes arrived in Canada. I received numerous emails and updates and was able to pay the duty online making the transaction super easy! The shoes came beautifully packaged and tracked. It was a flawless transaction and I saved about 700 dollars if I would have bought them in Canada. I saw the same pair of shoes at Saks for 1500:-). I will definitely use this site again! Also, shipping from Europe took literally 4 days! I am one happy customer.

My daughter wanted a winter jacket and I found the best price on mytheresa.com. I purchased the Sat. After Thanksgiving, and it arrived in my daughter's dorm in Philly on Tu.! It was shipped from Germany via Fedex Express. None of our purchases from the US before/on Thanksgiving have arrived yet.

I wanted to write this review as when I read all the negative review, I was a bit concerned but still decided to give it a try. So I want to share our positive experience.

I was charged a high amount online for shipping than received an additional invoice in the mail from DHL after I received my item requesting more money to cover the shipping costs. I contacted MyTheresa and did not hear back. What's worse - the item I received did not match the measurements found on the size chart listed. It was about 4 sizes too large! Save your money and go to a site with reasonable and clear shipping rates and accurate size charts.

Just recently purchased a Burberry bikini. Package came fast but I was disappointed that they didn't put the bikini in the original Burberry wet bag.

Also the custom fees came up to half the cost of what I bought it for.