MYTHERESA

It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again.

I bought a sneakers. The remark was clear that it takes 2 to 5 days to be released. After 5 days DHL sent me shipment details. I received original packaging fancy look. Done Deal. I saved 30 to 40% from the price elsewhere. Many Thank.

Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags.

After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used"

Pathetic excuse. Highly recommend not purchasing from here

I found a very visible loose stitch from the handle of the Balenciaga bag I purchased from mytheresa on my first use so I contacted their customer service to ask about their exchange policy and this is what they replied:

Thank you for your message. We always make it a point to inspect each item very carefully before sending it to our valued customers and we "apologize that your bag has a loose stitch now..."

Please send us pictures of the "damages" so that we can find a solution as quickly as possible.

Well I don't expect a must success rate in exchanging the new bag because I do take into consideration of the company's exchange policies but their customer service with assertive tones and presuming the loose stitch I mentioned as a "damage" instead investigating whether it is truly a defect is just unexpected and totally unacceptable coming from a top luxury retailer like mytheresa.

They sold Golden Goose sneakers that were clearly defective They could not find a manufacturer, s fault so have decided to return the faulty sneaker even though I never wore them. I believe Golden Goose was not the blame. Mytheresa is the villain here. Are the shoes checked if previously ordered or do they sell second hand goods for full price.

First exprience was very bad.
Ordered several other items since and their service improved considerably.
Good and reliable so far.

They dont ship the orders! I made order like more than week ago- And still this isnt send. I going on vacation without things i want :/ thanks Mytheresa for ruin my mood. I dont have this kind of problems with any online shop!

I'm surprised to see how many bad reviews MyTheresa has. I've only been ordering from this site last year or so but everything came in a timely matter. All items were box to perfection. On my last order, the discount somehow didn't apply after I checked out. When I called in, the customer representative put me on hold for a bit but gladly credited my account. If you know your sizes, I would highly recommend this site! They carry a wide range of high end designers and usually have a lot of sizes available. I will definitely shop here again!

I ordered two pair of shoes and I received at least 2 updates a day, shoes came right on time down to the minute. One pair didn't fit and I followed the easy return instructions. So far so good, I'm very impressed. I hope to get my money back, per bad reviews. I tried the right foot shoe for less than 10 seconds on a carpet, didn't even take the left shoe out. I Hope it passes their strict inspection!

SO surprised at the negative reviews! I ordered two beautiful bags about a year apart from this site and both were exquisite! From Germany to Canada….
Beautifully packaged, delivered in the time frame I expected, and not one mark on them. I urge people to read descriptions carefully. Know their return policy, and check your purchases thoroughly as soon as they are delivered. Looking forward to my next purchase!

1. Promises of 2-4 day delivery is a lie.
2. No updates and an email after days saying there will be another delay
3. No email reply to my enquires - Don't expect a human reply to your email. My order was automatically cancelled just before Christmas.
4. Called the hotline and they said it will take 2.5 weeks to arrive.
5. If there is a issue with delivering then be transparent. Not promising what can't be delivered, especially during the holidays

Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa.