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Dena L.

1 Level 1 Contributor
  • 2 Reviews
  • 26 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since March 2015

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2 Reviews by Dena

I am a fan of KKW and naturally, I am hyped when she released her new fragrance line, I knew I have to buy it! These 2 stars Ive rated towards her KKWfragrance website is merely for her online customer service. When you send an email to their customer help, you get a link to go to a separate online support helpdesk and it may seem like KKWfragrance team has thought well for their online customers except in real, nobody is actually there to help. They gave us tickets for each query weve submitted, I checked back in 6 days later and guess what, my tickets status is still under processing and of course nobody has even attended to my query yet. Its been 20days since I placed my order, yes they have a disclaimer that international shipping will need 10-15 days for processing and shipping. I have checked my junk mail and inbox and I havent received emails for confirmation on shipment yet. I hope I get my orders shipped soon. Hope you improve your customer service and shipping too, KKWfragrance.
i found a very visible loose stitch from the handle of the Balenciaga bag I purchased from mytheresa on my first use so I contacted their customer service to ask about their exchange policy and this is what they replied :

Thank you for your message. We always make it a point to inspect each item very carefully before sending it to our valued customers and we "apologize that your bag has a loose stitch now..."

Please send us pictures of the "damages" so that we can find a solution as quickly as possible.

Well I don't expect a must success rate in exchanging the new bag because I do take into consideration of the company's exchange policies but their customer service with assertive tones and presuming the loose stitch I mentioned as a "damage" instead investigating whether it is truly a defect is just unexpected and totally unacceptable coming from a top luxury retailer like mytheresa.

Dena Has Earned 26 Votes

Dena L.'s review of MYTHERESA earned 26 Very Helpful votes

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