One Kings Lane

I purchased a media cabinet in 2018, out of nowhere the plastic coating is peeling and cracking - I had no idea is was plastic to begin with, no way to repair and they do not care to offer any guidance, "sorry you purchased such an expensive cabinet from us... stinks to be you" DO NOT BE FOOLED - HIGH PRICES ARE NOT HIGH QUALITY

Omg I wish I would have read this... I called and asked customer service if I could pay expedited shipping in order to receive by Christmas they have me a flat out NO! I needed this item for my toddler who's twin is get tithe same item we already bought in a store. This item could have easily been shipped even one day early I would have received it prior to the fat mans arrival. It's now the 29th and I STILL don't have my item! I ordered it on the 19th shipped on the 23rd. My package was sitting in the FedEx terminal for 5 days during the holiday?!?!?!?!?!? I would love to return the item but of course... It's FINAL SALE!

I purchased a side table for my guest bedroom over the holidays. The table looked well designed, however, I had a change of mind before One Kings Lane delivered the item.

I called customer service to see if the item delivery could be cancelled (I hadn't even received it yet). And they wanted to charge a $250 return shipping fee + $50 restocking fee. So a total of $300 in fees on an item that was $350.

I even offered to ship the item back myself (i get discounted rates on shipping due to my business) on my own dime and they said that wasn't within their "polilcy". Even after the rep spoke to her manager they said they couldn't waive any fees (even the $50 restocking fee).

This is literally the worst shopping experience I've ever had online. I hope Onekingslane goes bankrupt. They treat their customers like utter garbage.

I ordered a pan from One Kings Lane. It was the wrong size - my fault.

But really to charge a 25% restocking fee? Poor service and a complete rip-off in my opinion.

I ordered a Nest jasper necklace. For some reason the necklace measures 14 inches. This was marked on the site but I did not realize exactly how small that is. There are no pictures showing it on a person or saying it is a choker. It is so small it is too tight even for a choker! It could fit a child! I do not have an unusually large neck. I looked online to see how to do a return and the website says they charge re-stocking fees! 35%! Who does that?! I emailed customer service on their site, it said I would receive a response within 48 hours -that was seven days ago and still haven't heard from them, called today had trouble getting through kept getting hung up on, then "Mario" said he would see what he could do and call me back, he never did. Then I got an email saying if I wanted store credit I could get my money back but if the original form of payment was credited I would lose 35% restocking fee and pay return shipping. Did I mention they charged me $16.95 to ship the necklace? They do not include return labels in the order so you have to request a shipping label -another delay of days. I included a note saying I definitely wanted a gift card/store credit so I would get all my money back. They refused to honor that and refunded my credit card deducting the restocking fee, against my expressed wishes. For a $163.29 necklace I only was refunded $123.84. I asked them to honor my request, they said no too bad. They have been one of the worst online shopping experiences I have ever had. I will never order from them again! BEWARE!

I wish I had done more due diligence before spending $1,812.63.
I purchased the julien tufted ottoman in "midnight" velvet for $398.
What got delivered was the ottoman in "pistachio" color.
When I called to tell them I received it in the wrong color, they refused to send me the ottoman in the correct color for the price I paid. They wanted to charge me $1194. 50 FOR THE SAME EXACT OTTOMAN. They hide behind a "policy" that they can't honor my original order because it was a "warehouse" item.

In addition, the item was packed poorly for an item that normally costs $1200.

Future buyers should beware, the rep told me that they recently instituted (as of Oct 1,2018) that you won't be able to cancel any orders - and based on other bad reviews, it's difficult to return items as well.

Save yourselves a lot of money and buy from other online retailers that are more savvy than OKL.

I'd give them zero starts if I could. I'd be surprised if these guys stay in business. I certainly won't be recommending them or purchasing from them and I advise everyone do the same!

Ordered a necklace from them. Didn't notice that it said final sale. Necklace took forever to arrive and is so cheaply made and gaudy that I will never wear it. Buy at your peril.

I rarely write reviews, but this has been above and beyond. I had order two pictures and had to wait to receive them. When they finally showed up both were damaged on all four sides from the way that they were packed. First, the customer service number of the packing slip was not in service. After using the number from their website, I was connected to a customer service representative. It has been downhill ever since. There has not been one interaction that I have not had to follow up with them on. When I finally got them to actually send me the return shipping label (BTW they sent me two rather than the one I asked for), I was told that as soon as the package was received by FedEx they would process the refund. A week later and I am calling yet again... 4 calls and 5 emails later they confirmed that yes, they received the package back two days ago and since I called, they will now process the refund that they owe me. However, it will be another 3-5 days! Do not waste your time with these guys!

DO NOT DO BUSINESS! TERRIBLE CUSTOMER SERVICE? HELD MY MONEY $2000. 00+ FOR OVER ONE MONTH! Ordered 2 antique chairs in February. Delivery was to be March. Contacted customer service multiple times to be given the run around by incompetent customer service reps. Each gave a different reason why they couldn't find my order, which stated as shipped but I was not in possession... this is now April. Was told I would receive partial refund, have not. Was told I was absolutely justified in my frustration, then was sent yet another prefab email stating that they would deactivate my account due to what they considered an inappropriate conversation with a sales rep. This company receives an F-. WILL NEVER DO BUSINESS AGAIN

Do not ever order so much as a paper clip from these frauds. I ordered a carpet now two and a half weeks ago. Realizing the next day I ordered the wrong size I called and ordered the correct size and asked to cancel the earlier order. I also pointed out I tried to use the discount code on the website for 25% off, but could not get the code to apply when placing the order. I was promised the cancellation and discount would be taken care of pending management approval within 3-5 days and I would be notified by email. After the 5 days passed and hearing nothing I again called customer service to be told approval was still pending and the order cancellation still had to be acknowledged by the carpet vendor, and to check back the next day. Upon doing so, calling the number that has a Manhattan area code, I was informed the customer service staff were actually all located in Mexico City! And, the rep I first spoke with sometimes doesn't follow through on things, at which I said I felt as though he lied to me. The rep then said, ‘Well, it takes one to know one.' Can't make this up. It's now been nearly three weeks since this began and I'm no closer to resolution than at the beginning. Never never never order anything from these fraudulent scumbags.

I ordered a dresser for my daughter. We paid for white glove delivery (there was no other choice). It was almost comically badly botched. The original delivery arrived without warning to the wrong address, despite a confirmation call the day before. It was supposed to go directly to the correct address, but never arrived - my daughter took off the day from work for the delivery. This was last week. It took days and phone calls to numerous agents (you cannot get the same person) to track the item down. They took off the delivery fee. It was confirmed to arrive yesterday - in a four hour window. My husband and I took time off work to take shifts waiting - it never arrived. An hour after the end of the window it arrived - and the delivery man refused to take it to the second floor, as it was no longer white glove! He also left the packaging including all the little white styrofoam she will be cleaning up for months I spoke to many many different customer service representatives and never got anywhere. Do not order from one Kings Lane

As per photo attached- I purchased a console table for 3,978.01 on the 11th on 19th they charge the same amount for same order again, so now they have $7,956.02 for a $3,978.01 order. I've emailed and emailed and have received every excuse you could think of(this rarely happens so there website says- NOT TRUE, they have had seven days to do a reversal which they have not, My CC co. Says this is not normal since nothing has been shipped and I needed to wait 72 hours. The only thing I can think of is they are using our CC to double bill to boost there accounts receivables to borrow money. VERY UNPROFESSIONAL BUSINESS- STAY AWAY ITS WILL BE LESS EXPENSIVE AND LESS PROBLEMS FROM A REAL COMPANY WHO ACTUALLY LISTENS TO THE CLIENT INSTEAD OF USING UP OUR CREDIT LINE TO BOOST THEIRS.

READ FINE PRINT- YOU CANNOT CANCEL YOUR ORDER.

We should be able to put ZERO STARS.

Well I wish I read all these bad reviews before I purchased from one kings lane.
They were the only company which had a round leather pillow I wanted for my sectional, so I ordered it.it took 7 weeks to be delivered! And it was a different color than what was on the website and has letters embedded into the leather on both sides of the seam. I called to complain about it and was given two options.to either keep it and get a 20 percent refund in the form of a gift card which they mail out to me(say what?)! Or, send it back and place an order for another. I begged for my refund to be put back on my card and after speaking to someone in CS she said she would try.
Three days later, I call and was told that the girl is, of course, on vacation. Unacceptable. Never order from them. Horrible Customer service. Stick to wayfair who bends over backwards to please its customers. Pics attached
Updating my review a week later to day thar even after posting this review, nobody from one kings lane even reached out to me. That goes to show how lousy this company is run. I wrote a review for houzz once and was contacted immediately by a rep. To help me resolve my issue. Okl is awful in every manner.

This company had good deals during their first year in business. Now they sell overpriced crap with misleading descriptions. I have only had one good experience here and that was ages ago. The worst was when they delivered 4 dining chairs to my office instead of my home. I did not screw up and have it sent there by mistake - it was all the company's fault; I had one small order sent to my office a couple of years ago and for some crazy reason that's the address they used. They finally picked them up. After three weeks of asking them to redeliver to my apartment, the idiots sent the chair to my office again. Two of the boxes were open, they were the wrong chairs and they smelled horrible. I canceled the order and finally got a refund.

Customer service was rude to me during every single communication even though they are the ones who screwed up. They lied multiple times throughout the process and falsely blamed fedex for everything. BUYER BEWARE! This company bites the big one. Oh, and shipping takes ridiculously long, even for small items. And everything they send smells weird.