One Kings Lane

I ordered 2 directors chairs that were pictured online in a bleached bamboo wood. The color of the chairs I received was a dark mahogany burgundy color, no where near what was on the website. Also, the chairs were wobbly, and were not even the same height as one of them was about two inches taller than the other and the wood was damaged. I contacted them in less than an hour after received my shipment, both on the phone and emails. I sent pictures of everything and they wrote me back saying they would refund 5% for the damage and that the chair color was what was on the website. Hilarious, it's as if they said black and white were the same color. I had no plans to purchase or own defective merchandise for any price, including free! They have refused to take back the chairs, which were only about $225. I have spent thousands of dollars on merchandise at One Kings Lane over the years, never ever again. With customer service like that, why even have customer service at all. Buyers beware!

Do yourself a favor and don't buy anything from One Kings Lane. Not only will it arrive broken (I've received a damaged mirror, coffee table TWICE, shelf, and counting.) but your experience with customer service will be infuriatingly, horrendously, mind-numbingly terrible. I would use more descriptive, albeit colorful, language if this wasn't a public site. I hate One Kings Lane for many reasons, but more than anything, I hate them for the countless hours of my life they've wasted trying to get in contact with someone in customer service who can actually fulfill a task. DO NOT BUY FROM THEM. You will regret it, as I have ten-fold. I would give them negative stars if this site would let me.

I bought 4 leather dining chairs, (paid for) I recieved different chairs. Initially they sounded helpful, but then "Oh it will take 3-5 weeks to contact the vender and we can't do anything until then." We can take it back and you will get your money back then, In the mean time I don't have the chairs I paid for but they have my money. They asked me to send pictures to confirm the problem which I did. It is false advertising. It's not my fault that they or thier venders sent cheaper chairs.

I ordered a dresser from One Kings Lane and over the course of a month, it was delivered incorrectly TWICE. Both times, only one of the two boxes that are required to assemble the dresser were delivered. I now have two boxes of the same thing, that I can't do anything with.

After the second incorrect delivery, I called customer service and they told that nothing could be done that week because it was 2pm on a Friday and no body was around... I
Was told I would be called back but I had no communication. I followed up with them twice only to get a response saying, we'll send you another one. Followed shortly by we're having stock issues and that they would refund me. I responded immediately, but they have gone silent again.

This is the absolute WORST online store. There is literally no worse customer experience. I wish I had never come across them. STAY AWAY FROM THEM. BUY FROM ANYWHERE ELSE. Appalling.

I received two very defective outdoor umbrella stands. I did the usual customer service email, and they say they will get back to you in 24-36 hours. Well, I have now written three times with no response AT ALL. I have NEVER encountered such poor customer service and I will NEVER EVER EVER order anything from them again. How do they stay in business. Next time I will read reviews before ordering, because I can see here I am far from the first person to have this problem.

So I had some original artwork I am looking to sell, one is a signed Charley Harper original lithograph, one is an illustration by Halston himself, all 12 first editions of Flair magazine framed in mint condition and 4 other beautiful prints. I thought I would try to become a vendor as I thought OKL was a chic site and that my items were of the same quality/value as the items on the OKL site. They sent me an e-mail saying they declined to work with me. I can't help but take that as an insult to my taste level and I will def. Be telling all my friends to boycott that company. Your loss OKL.

I feel like another one of the "one kings fools" – BUYER BEWARE!
I placed an order in February. Only received a partial order, 2 of 5 items. 10 weeks later I'm still waiting for the other 3 framed art reprints. There was nothing complicated about this order, just 5 framed art reprints. I repeatedly reach out to customer service who can provide no information on the 3 missing items or indication of when they may ship. After 10 weeks of trying to be patient, I've given up and need to cancel my order for the 3 items that have never shipped. I am now being told they will NOT fully refund me for the cost of the items never shipped. That I now have to pay a 15% restock fee and shipping cost that they say total over $75.00! A restock fee and shipping for items they NEVER TOOK OUT OF STOCK OR SHIPPED! SERIOUSLY! I can see saying that for something I HAVE RECEIVED & now want to return, but NOT for something that after 10 weeks they can't give any reason or indication of when unprovided items might be shipped. Most people would call this RUNNING A SCAM!
They offer products that they do not physically possess. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. I sincerely wish I'd read the reviews before ordering. Learned the hard way, but will now be pursuing a fraud charge through my bank as others have had to do. Will not be doing business with OKL again!

Stay Far Away. This is a Fraud/Spam website. You won't get an order or any customer service, you will need to dispute the charge with your credit card. Big warning!

Worst customer service I've ever experienced. Our table was supposed to be delivered on March 7. That was already SLOOOOOW, but okay. Three weeks is not intolerable, though it's slow. It's March 18still no table, no call from One King's Lane, no attempt at customer care whatsoever. We are told the table will be here on the 19th. This is the third revision. To be clear, the saga began before the corona virus outbreak. The slow delivery is unrelated to thatthough it may be exacerbated by it, understandably. But it's not the cause, and it's certainly not to blame for the ZERO CUSTOMER SERVICE they offer. We will never order from them again. Be preemptive: do the same. Save yourself a headache. Don't buy from One King's Lane. They suck.

DO NOT ORDER FROM ONE KINGS LANE. By far the worst, most unprofessional furniture store I've ever dealt with. Two months ago I ordered a console table which took them forever to ship and then it was the wrong color. When I returned the table, OKL said they did not have the table in the correct color and that I would have to order another item. After finding a replacement item on their site, I ordered a 2nd console table with white glove delivery service. What a joke! They confirmed a delivery date and the day before said delivery date, they called to cancel. Two weeks pass and still no table and no updated delivery. After numerous emails with OKL customer service they inform me that the table is lost and it will take another 4 to 6 weeks to locate one. During this entire time my credit card has already been charged. Bottom line: The table was never located, I had to twist someone's arm for a refund and you should never never never order from One Kings Lane.

I ordered a nightstand. The legs of the nightstand are not flush with the rest of the piece -- if I run my finger around the leg I can feel the pieces of wood (glued/stuck together) to assemble this nightstand. Furthermore, OKL does not inspect it's furniture. One of the legs is also cracked. For the amount that I paid you would think that I am buying a quality piece of furniture -- x

I also ordered a rug from OKL. The ends of the rug perpetually roll up (don't roll flat). Again, another piece of junk.

Do buy from this group. You don't know what you're getting. If they don't provide the brand of the furniture, don't take the risk.

PS To add insult to injury: their shipping fees are outrageous and they're shipping junk to your doorstop.

To say they have the worst customer service I have ever experienced would be an understatement. They have admitted both verbally and in writing their responsibility for the shipping error, they have agreed to pay to correct same. However I have yet to see any of it. They went so far to offer an 800.00 credit for a 5,000.00 table. In total my experience with them has cost me over 12,000.00 to say I'm unimpressed would be an understatement. Again - avoid any and all transactions with this company unless you have the name of a good Attorney. 3.5 months later I finally have my Table... yes one Kings Lane did pay for the shipping of the replacement table but not customs or duties (after much ado) they did however lay blame on the shipping company I used to pull their product out of the US for not noticing their (as in One Kings Lanes) mistake in the first place. I am now stuck with a useless pedestal which they want back but wont pay for it's return. Like they said to me "sorry I don't ship international". I stand by my original comments and advise people to think twice before dealing with this company. You can find all the products they sell elsewhere they are nothing more than a middle man. AVOID the headaches and shop elsewhere

I ordered dining room chairs and found much less expensive ones a couple of days later. I called to cancel the order two days after placing the order. The customer service rep said THEY DON'T TAKE CANCELLATIONS! I read them their own policy which is 30 days within receipt for a return and the rep kept telling me there was some other part of the website that said otherwise. They are hiring very aggressive men to push their products.

I ordered a sofa on Nov 28. I was told it would be delivered between Jan 5-11. On Jan 10 I called to find out where it was. They told me the ship date was changed to Jan11-17. Hello? Could someone have at least sent me an email? Then they told me they would call me right back. They never did. I called back the next day to find out a shipping date. They said the vendor hadnt gotten back to them yet and they would get back to me. They never did. Called again on Jan 17 and they said the vendor said it was shipping next week and they would get back to me on exact shipping date but that now it would take approximately another 3 weeks to get once it shipped! Another day and still no answer. NEVER BUY FROM THIS SCAM OF A COMPANY!