One Kings Lane

I purchased a print of a painting. Paid $335 US and it is reproduced so poorly and looks so cheap the day I received I contacted One Kings Lane to return the framed print. They do not accept returns nor do they refund for purchases of inferior quality. This is apparently a fly-by-night internet site so DO NOT purchase anything from One Kings Lane, it is not a legitimate online retailer!

I ignored all the awful reviews of OKL and ordered a rug through them anyway. Doh! First of all heard nothing for 6 weeks. Then I got emails saying it had been shipped. Then I got emails saying it had been delivered. When I contacted them and told them it had *not* been delivered they said the email was a mistake, it was still in their warehouse. I asked for a full refund and cancellation, they ignored that and told me it was being shipped again. Then I went through the same saga only eventually for them to tell me that the rug had been "lost". The only upside was that the refund came through quickly once they'd lost the rug. Never ever again.

I placed an order for a 29x18 Brennan Blotter placemat and received a different item. The one shipped to me was smaller. I called to claim the wrong product was sent and was told the one I originally ordered was not in stock. They offered to refund my money, but I was charged a restocking fee. They claimed I had ordered the product I received but yet they admitted not having the one I wanted in stock. Do not buy from this company. They misrepresent their products and have the worst customer service.

Order a painting that came with a hole in the shipping box and a hole in the painting. Took a month to receive it and when I called to get a new one they made me jump threw hoops. Not only that the next shipment took a month as well. Two months for a product, plus the hassle to return the item (emailing pictures, printing return labels, boxing it up, taping, dropping off at a Fedex location, etc). Definitely wouldn't recommend ording from them.

Just recieved a small side table that was supposed to be solid wood but was cheap crappy wood product. Very flimsy and I paid more than it was worth. Any table at Target would have been better! The picture was WAY better than the product. Rhodes table from Safviefa. Junk.

I compared prices on 1kl with ebay, etse and Chairish. 1KL FRAGMENTS IDENTITY Charges $425 for the identical pillow on etse for $49.99! They sell batik pillows that you can get for 65 on etse for 349 on 1kl. African indigo stripe pillow. 1kl 345, etse 49.99. Exact same pillow, same backing and same fill... total rip off. 1kl says its originally priced at $600... Bull...! MIKE SERRATT has fake match strikers that he sells for for $299. You can find them on ebay and etse for 49.99 One kings lane is a big scam in my opinion.The ORIGINAL prices mean nothing... they are all made up. I read that they are going under... about time they went away. I now shop on Chairish... go and compare. Even the SAME dealers selling the SAME item are selling it for way less on Chairish. I have compared dozens of items and they are almost all at least double on 1kl!

I purchased a painting on One Kings Lane on April 3, and paid for it via PayPal. I received an email stating the delivery would be made between April 12 and the 15th. That was the last email or communication that I received. I contacted One Kings Lane around the 12th and was told I would get a response within three business days. Finally heard back that they were reaching out to the vendor. Received an email yesterday with a tracking number stating that I would receive the painting today. The painting was never delivered and was never delivered to Fedex as stated. Buyer beware...

We purchased a rug for our guest room, a space in our house that gets used maybe 5 times a year max. My husband and I were moving furniture around when we noticed some discolored patches. At first we weren't sure what they were, then realized they matched the traffic patterns around the furniture. Less than 10 months of use of a $400 rug and it looks horrible. The rug that was originally blue has worn and now looks yellow in areas. Of all the rugs we've ever purchased, I've NEVER seen one wear so poorly, especially when its hardly walked on. Frankly, if the rug were in my living room and walked on daily I'd still think that level of quality is unacceptable. OKL doesnt believe its their problem since we're passed the return window. We now have a rug that needs to be replaced at our expense as OKL refuses to stand behind their products. Stay FAR away.

Be careful when ordering to non-continental US addresses. The website does not publish any of the actual costs to Hawaii and Alaska but charges prices greater than even second day air. Delivery can take nearly 2 months. I am still waiting for an order placed on July 8th. It is now estimated to arrive on August 26th. When customer service was contacted, no one emailed back EVER until I emailed again, at which time they said they had emailed, but they really hadn't. As a means of answering my question regarding shipping costs to Hawaii, they sent me a link to the same page that says shipping is based on total spent... they obviously don't even read their own website to know it doesn't state how much shipping is. In short, expect to pay second day air prices for shipping that is clearly ground shipping and takes up to 2 months time. I will never shop at OKL again. OKL, if you want to do something about it, refund my shipping costs!

I think even 1 star is generous to review the outrageously bad Customer Experience I've received from One Kings Lane on my last order. I placed an order in November 2023 and after their carrier "was unable to reach me" to schedule white glove delivery (which, of course, I paid for thinking it would actually BE "white glove" as stated), they never delivered the item. Finally, when I called their One Kings Lane - awful - customer service (not the carrier) to actually schedule my item to be delivered and agreed on a date, I received a call from their carrier on the same day of delivery to tell me the item was damaged and they had to re-request it to the supplier/One Kings Lane and would not be able to deliver it until of January 2024. We are currently end of January and I have not heard back from them, so I called today and the response was that now their item is "out of stock" so they have issued a full refund to my FOP. They did not even offer a 10% discount to admit how sloppy and offensive this whole process has been as Customer Service. So, with my full refund, I will take my business somewhere else. I think these people should not be in business at all, so I hope they get what they deserve.

I've been waiting a month for a refund. I've called about once a week to check, as they have advised me to do, and still am being told "it's coming." I will not order from here ever again.

I ordered recently a sofa and it was delivered on time but the color of the fabric was so faded that it seems like the sofa was standing in the sun for some time. There were also stripes within the fabric and the color was different from the color which this company advertised on their website's photo. Also the fabric itself which is linen must be the cheapest one available, very rough. I'm very disappointed. That was my first purchase and most likely the last one. Before delivery, I got automated phone calls from the company four days in a row telling me about delivery on each of those days, which never happened. The first call informed me of delivery on the date of call in a window between 1PM-6PM. The automated call was made at 5:50PM. Another call gave a window of 1PM- ******* (No Joke). The final call gave a military time between 1800 and 1 which would equate to 6PM in the evening and 1 o'clock in the morning.

I order 5 bracelets in 2 orders from OKK. I received the 1st order no problem. 2nd order was not delivered... went to check the order details... OKK had given both orders the same shipping/tracking?!? I called and was told I would receive a refund. Followed up 2 weeks later still no bracelets or refund... told again I would receive a refund, but first I had to return the bracelets I never received! Showed them their system error, told again I would receive a refund. Still no refund, so called again... told same runaround and given a new case #... we will see if I ever get a refund... it has been a month so far. Also 1st order bracelets sucked.

I love browsing this site, but only just recently went to purchase a couple of items. And the reason I didn't go through with the purchase is that I got to PayPal when I noticed a shipping charge that more than doubled the price of my order and was MULTIPLE times as expensive as the shipping charges they quote on their site. No explanation was included. The added shipping cost was a scam for what I was buying. The items I was looking at I was able to find on Amazon or the product company's website directly for less with shipping than OKL was charging me. After reading these reviews, I will only ever use this as a window shopping website, and search out any specific items elsewhere to purchase.

It was very difficult to find return instructions on website. I finally called them (about 1 month after I received the item) because I could not find instructions on line - or a time limit to return the rug. I wanted to return the rug because the quality was poor (shiny, cheap looking fabric) I first was told I had to send pictures of it - and then was told after discussing that I couldn't get pictures there for a while because the rug is at my lake house, and I wouldn't be there for about a week and a half. The customer care person told me that I couldn't return it at all because it had been too long. I will not shop at one kings lane again, and I will advise people if they ask me not to shop there either. Very disappointing.