B S.

I mailed in 2 frames for lens replacement, together worth $500. I got notification when the company received them and began processing them but then had to reach out approx 5 weeks later for an update. I was told two different times over a week apart that my completed order would ship the next day and finally I received a call with the bad news that the shipment was lost by the carrier. EXCEPT, that they refused to give me any shipping details except that it was a shipment *between facilities* and that UPS lost it. I filed a BBB complaint and they tried to tell me that they normally can't issue a refund (for the lens replacement service) in cases where the shipment is lost in transit, but in my case were willing to make an exception. I received my refund in full, and yet they have continued to refuse to account for how $500 worth of my own personal property was actually "lost" -- even through a BBB complaint, they will not give me a tracking number that proves my shipment was actually lost. I'm a small business owner and no client of mine would EVER accept that their personal property was lost in shipping if I couldn't procure a tracking number as proof. Keep the contact info for the Federal Trade Commission and the Connecticut Attorney General handy.

I love browsing this site, but only just recently went to purchase a couple of items. And the reason I didn't go through with the purchase is that I got to PayPal when I noticed a shipping charge that more than doubled the price of my order and was MULTIPLE times as expensive as the shipping charges they quote on their site. No explanation was included. The added shipping cost was a scam for what I was buying. The items I was looking at I was able to find on Amazon or the product company's website directly for less with shipping than OKL was charging me. After reading these reviews, I will only ever use this as a window shopping website, and search out any specific items elsewhere to purchase.