BK L.

The rug quality is shoddy. The customer service is even more shoddy. If you want to return your POS rug, you will pay them 25 bucks. We didn't even unroll the thing. The rug looked like crap. We thought, well, maybe we'll exchange it. NOPE! We paid $122 for our runner. The least expensive runner when we went back was $209. They would not even exchange the same rug for a different color unless we paid an addition cost--because somehow the cost doubled in less than a week.

Worst customer service I've ever experienced. Our table was supposed to be delivered on March 7. That was already SLOOOOOW, but okay. Three weeks is not intolerable, though it's slow. It's March 18still no table, no call from One King's Lane, no attempt at customer care whatsoever. We are told the table will be here on the 19th. This is the third revision. To be clear, the saga began before the corona virus outbreak. The slow delivery is unrelated to thatthough it may be exacerbated by it, understandably. But it's not the cause, and it's certainly not to blame for the ZERO CUSTOMER SERVICE they offer. We will never order from them again. Be preemptive: do the same. Save yourself a headache. Don't buy from One King's Lane. They suck.