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I purchased a side table for my guest bedroom over the holidays. The table looked well designed, however, I had a change of mind before One Kings Lane delivered the item.
I called customer service to see if the item delivery could be cancelled (I hadn't even received it yet). And they wanted to charge a $250 return shipping fee + $50 restocking fee. So a total of $300 in fees on an item that was $350.
I even offered to ship the item back myself (i get discounted rates on shipping due to my business) on my own dime and they said that wasn't within their "polilcy". Even after the rep spoke to her manager they said they couldn't waive any fees (even the $50 restocking fee).
This is literally the worst shopping experience I've ever had online. I hope Onekingslane goes bankrupt. They treat their customers like utter garbage.
Jason W.'s review of One Kings Lane earned a Very Helpful vote
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Hello Jason, because we work so closely with different manufacturers, our ultimate goal is to ensure we can deliver a quality product to you in a timely manner. Due to this we were unable to cancel your order for the table. We offer our sincerest apologies for any frustration this may cause.