One Kings Lane

I've used One Kings Lane a couple times and every time I'm disappointed.

Most recent purchase was supposed to arrive 10-12 days. 7 days after purchase, my bank account showed the payment. 11 days after purchase I receive an email stating the order was cancelled and that I was never charged so the matter was considered closed.

I called costumer service who did not show the cancellation not the charge. Weird. After waiting 10 min, I am told that an inquiry was made, after 48 hours I would receive confirmation of the cancellation and then another 3-5 days later funds would be released.

I simple stated that wasn't good enough. They finally confirmed that the order was cancelled on the same day my account was charged. They waited several days to notify me of the cancellation but still maintained that I would have to wait 3-5 days for the funds to be released.

At this point I asked to speak to the finance person IM'ing with the customer service tech. The finance person, Tiffany, said she was too busy. I requested to speak to Tiffany's supervisor and was told that Joseph was too busy.

All I wanted was to understand why my account was charged the same day it was supposedly cancelled and to have the charges reversed.

After wasting my time, I hung up frustrated and disappointed with One Kings Lane which seems to be the norm for them

So I have no product and fingers crossed in 3-5 days the funds will return to my account.

I will not give them another chance. I have closed my account and so have a few friends who have had similar experiences with them

Where can I even begin? I ordered a bed on March 3, and have been chasing it ever since. It's august 18th. After being given 5 or 6 different ship dates, none of which have happened.
Each person at the OKL customer service department knows me, I have called so many times. I have had to chase down this bed to the point of ridiculous. Not ONCE did someone from OKL reach out to me to inform me that there was a shipping delay. And even when I reached out of them, it took 3 or more days to get a response via email. They claim they have no way of reaching a manager: they claim they have to electronically request a callback which would happen in 24 hours' time. That was 9 days ago- still have not heard from the manager.

This company appears to be a fraud. They sell you an item to never ship; and never try to make it right. I wanted this bed because it was perfect for my space, so I wanted to wait at first because they blamed it on covid. The covid excuses are past - I will not accept them anymore. Where is my bed? Nobody can give me a straight answer.

I ordered a 45 piece dinnerware set including wine glasses and cutlery (forks and knives) for my new apartment. I have recently moved from another country to New York and needless to say didn't have any existing furniture let alone existing dinnerware.

So when I saw the dinnerware set on Onekingslane for a great place, I immediately ordered it and ensured it was to be delivered by the time of my moving in date.

The delivery was not a problem. A package arrived on time, but it wasn't my order. It was some sort of dinnerware selected at randoms 1 large lace, 8 small ones, 4 medium bowls and 8 coffee cups. Not only was the set mis matched and in varying amounts but it also contained no glassware or cutlery. I was surprised and disappointed.

2 weeks later. I am sat in my apartment speaking with onekingslane customer services every day trying to get my actual order delivered so that I have cutlery to eat with and glasses to drink from. Currently, I am eating using plastic utensils. Onekingslane has no update for me on the situation.

At this point in my furniture purchase with OKL I would NOT recommend them. I ordered a table designed into my eat in kitchen by their design partner Decorist. Their designer was great and the furniture pieces ordered through them while bumpy on the quality/fit has had excellent customer service. During the design process the table went out of stock so the designer tried to select another. We were not successful and qty 1 table showed back up in inventory so I was directed to order it direct through OKL. I was excited to get the table I desired; delivery service was fine but the WRONG table was delivered. I contacted OKL customer service immediately last Thursday 10/13 and opened a case with them. I was instructed they would contact the vendor, get a return pickup scheduled and find out when I could get the correct table. I have had ZERO communication with them since, even despite calling them again yesterday 10/17 when I was told no matter what someone would get back with me on 10/17. No return. At this point I should have trusted my gut and paid more to get the table through Restoration Hardware which actually has some customer service.

Ordered book shelf ladder this summer. Arrived in 10+ broken pieced with nails sticking out everywhere. After three attempts to pick it up from me, the store said to just throw it out ( lost money tipping doormen for garbage disposal). Ordered a pair of armoirs, arrived six weeks ago and 30+ emails later I am still waiting for the replacements as one was so defective that it hard to understand how it left the warehouse floor - cracked drawer and multiple drawers off the tracks so that they hit/ squeak and chip the other drawers when opening and closing. THESE ARE $3K dressers. The furniture has since gone on sale (for a higher price than at competing companies) and I am waiting for the credit and replacements despite 5-7 phone calls and 30+ emails assuring me this will all be handled. NOT HANDLED. I have spent HOURS AND HOURS trying to resolved this. This company sells some of the most poorly manufactured furniture at some of the highest market rates and despite customer service assuring you they are handling the situation - NOTHING gets done. Terrible, horrible, inexcusably bad products and service. Don't be deceived by the savvy pictures and marketing.

I ordered a large photograph for a client from One King's Lane on July 7th. Several weeks later, on the very last day of the outside delivery time indicated, I received -- the wrong photograph. I worked with a couple of service representatives to have it sent back and replaced with the right photo, and several weeks later, I received -- not only the same wrong photograph, but the *exact same copy of the wrong photograph* I had sent back. I recognized my own poor wrapping job and orange mailing tape! I asked for a refund this time, and then (what an idiot) I ordered an entirely different photograph, spending almost $500, thinking surely they couldn't send back the wrong one again. The outside date for this photograph to be delivered is tomorrow, and I've had no word from the company, no shipping information or updates. In other words, I ordered a photograph on July 7th, and my client's wall is still bare on September 22nd! Various representatives have been more or less helpful, but in the end, the service and followup is simply terrible. The pandemic is no excuse for this level of shoddy. I'll never shop with One King's Lane again, and as an interior designer, will warn everyone I work with off of them.

Beware. Ordered a sofa. The delivery was cancelled during the delivery period after I took off time from work. They lost the first order. I took a chance (waited 4-6 again) and ordered a similar sofa. After using my time, they cancelled AGAIN while I was waiting for the sofa. This happened despite a confirmation the night before and earlier in the week. They did cancel again for weather. I asked for a time after 4 since I cannot use any more time to wait on this unreliable delivery service. They cannot accommodate a time after 4 even though it was THEIR error twice. Every time I call customer service they do not know what is going on and they promise to have a supervisor call. That NEVER happens. They double talk and bull$#*! you. I have a case open with the BBB because of this unethical operation. They are phonies that cannot deliver on their end of the contract. This Indecent lot is hold my holding my 3500 dollars hostage! The customer service rep even had the nerve to say "that amount is not a big deal". GEEZ. This place is a complete scam. You will likely regret ordering from this sham if you have any expectation of integrity. Not one lie told in this review!

Stay away fro this site! I have been waiting for months for 2 bar stools. Their promised ship date means nothing. A complete waste of my time.

Ordered numerous items for a new condo from One Kings Lane. Delivery dates are fluid, lack of follow up and service reps are very very rude

This has to be a prank. I ordered a 3 seat sofa in January that arrived the 2nd week of March. Upon opening it we realized it was a 2 seat sofa and called OKL to arrange a return. They sent a freight hauler a week later to pick it up and I got an e-mail asking did I want a return or refund. I chose refund but it never got it. I called Loretta who I arranged the pick-up with and she said they have no proof of the item being returned. They arranged the hauler so this makes no sense. 3 Weeks have gone by and nothing. I called again today but no response. Now the fun part. On 4/11 I reordered the same 3 seat sofa. I received delivery today. My wife asked to open the boxes to make sure it was the right sofa but the delivery people told her do not bother. Even if it was the wrong item she could not refuse delivery with them. Lone behold when we un-boxed it tonight we again received the wrong sofa. I am done with OKL. Tomorrow I will be escalating my issue the Bed Bath & Beyond. I will also be calling Chase to stop payment on all items with OKL as they owe me >2k from my first return and now I have another $2,500 wrong sofa in my garage.

They don't answer emails, call center can't do simple requests. I want to cancel my order but can't.

I ordered two expensive chandeliers from One Kings Lane during a tight timeframe for a remodel. I have had one of the worst encounters with a corporation in my lifetime. After 3 weeks of waiting for an update on the shipping status, with ambiguous online status information, I called the service desk at least 4 times. After escalating to management, twice, and still not receiving the updates promised, I was informed that the manufacturer they use "is experiencing production delays and cannot provide a timeline of resolution for item availability." I requested several solutions, nothing was provided out of their protocol - cancel or wait an unlimited amount of time for 10% off.
Service was horrid.

Within 30 minutes after this final attempt, I found a competitor company (Lumens - highly recommend!) who offers the exact same items from the same manufacturer. With one simple phone call, a lovely agent called the same manufacturer, provided the exact number of items currently in stock, confirmed they'd ship within 48 hours, and provided 20% off and free shipping.

OKL has a terrible process, poor relationships with its manufactures, an inflexible customer resolution protocol, delayed and lacking communication, and above all -- MISLEADS ITS CUSTOMERS ON PRODUCT AVAILABILITY.

Shop elsewhere.

Very bad experience with OneKingsLane! I signed up with them and as a first timer they offered me a one time 25% discount. I found some Le Crueset bakeware and because of the great discount, placed a large order. Minutes after I placed my first order, my credit card was used in thousands of dollars worth of fraudulent purchases. My credit card company called me and we had to cancel my card. I told them that the purchase from OneKings Lane was ok though but since they take over a month to ship their items, by the time they actually charged the card, it wouldnt go through and so they cancelled my order. No emails, no contact whatsoever. Just cancelled it. I sent a complaint to customer service and was told that 1). The credit card fraud couldn't POSSIBLY have come from us. 2) We sent you NUMEROUS automated notifications asking for another credit card (liars!) 3) Heres a 20 dollar credit toward your next purchase with us! Woo hoo!

With all the great online discounters out there, why would anyone shop with a horrible company like OneKingsLane? Fraud, condescending customer service, flat out lying? Really?

This company is a complete SCAM! I ordered a $3000 bed, waited months to receive it. I also purchased the extended warranty for the bed, since it is a lighter colored bed. When it was delivered " white glove delivery service" that cost an additional $300 for, the delivery team, unpackaged the bed outside and then brought it into my home. When they brought it into my home, it had a black hand prints all over the bed, completely destroyed and damaged. When I reached out to one kings lane about the damage bed, they wanted me to sleep on the floor for eight months while I wait for the new bed to arrive. They wanted to pick up the bed right away. I paid the $3000 for the damage to bed so I should be able to keep that bed until the replacement is delivered. I went back-and-forth with One Kings Lane customer service, and they didn't want to compensate me at all. They kept demanding that I just return the bed to get a refund and I did just that. A company that would rather lose my business than compensate me, for my troubles is a scam of a company. The bed was picked up by one kings Lane and I'm still waiting for my refund for both the bed and the extended warranty. I've reached out to them numerous times to check on the status of my refund and they refuse to send me an email that reflects the refund that I should be receiving. If I don't receive my refund by the end of this week, I will be contacting the Better Business Bureau and my credit card company. Save yourself the trouble and never order from this company. They've moved around many times and bought out many times, their phone number, for the Headquarters is impossible to get and you will drive yourself and say I'm trying to find someone from Corporate to speak to. The customer service team is all foreign and will not understand anything that you're trying to accomplish because of the language barrier. The customer service team is rude, and unprofessional. Bottom line ONE KINGS LANE is a SCAM!

. I found a chest and the dimensions and description seemed off/incorrect. I called a placed an Inquiry/Clarification that was to be coming that day. The sale was going to end so I placed my order. If the chest was actually the 24"x18"x26" and not the 53"x20"x32" I expected I would make it work. The inquiry was received 3 days later confirming my original expectations so was delighted. What was delivered was a table not shown or pictured anywhere in the sale. I too contacted OKL and they have stalled for 3 weeks. They offered the 30% discount to keep a table I never ordered or wanted (it's ugly!) and offered a refund. The issue is they "tried" to get another chest - bogus - I bought the one offered and pictured. By sending the inquiry I Gave them an opportunity to check the price, size and item - they had no objections or problems. Now the price was an error in my favor - again my inquiry gave them time to deny the price. OKL has an ethical responsibility to honor my purchase and likely a legal obligation. OKL needs to put their big girl/boy panties on and make this right. If they won't make this right I will exercise my right to free speech and advise their customers to shop at trustworthy sites but not OKL. Too sad - they should make it right.

Beeing in the same industry I honestly think the pricing of ONEKINGSLANE ist just a big joke. Even teh reduced prices are double as high as anywhere else.

Disappointed in their shipping it took over four weeks for a wreath to be delivered... it was intended for a funeral which is now past 4 weeks