mike f.

This has to be a prank. I ordered a 3 seat sofa in January that arrived the 2nd week of March. Upon opening it we realized it was a 2 seat sofa and called OKL to arrange a return. They sent a freight hauler a week later to pick it up and I got an e-mail asking did I want a return or refund. I chose refund but it never got it. I called Loretta who I arranged the pick-up with and she said they have no proof of the item being returned. They arranged the hauler so this makes no sense. 3 Weeks have gone by and nothing. I called again today but no response. Now the fun part. On 4/11 I reordered the same 3 seat sofa. I received delivery today. My wife asked to open the boxes to make sure it was the right sofa but the delivery people told her do not bother. Even if it was the wrong item she could not refuse delivery with them. Lone behold when we un-boxed it tonight we again received the wrong sofa. I am done with OKL. Tomorrow I will be escalating my issue the Bed Bath & Beyond. I will also be calling Chase to stop payment on all items with OKL as they owe me >2k from my first return and now I have another $2,500 wrong sofa in my garage.