Tira G.

Ordered book shelf ladder this summer. Arrived in 10+ broken pieced with nails sticking out everywhere. After three attempts to pick it up from me, the store said to just throw it out ( lost money tipping doormen for garbage disposal). Ordered a pair of armoirs, arrived six weeks ago and 30+ emails later I am still waiting for the replacements as one was so defective that it hard to understand how it left the warehouse floor - cracked drawer and multiple drawers off the tracks so that they hit/ squeak and chip the other drawers when opening and closing. THESE ARE $3K dressers. The furniture has since gone on sale (for a higher price than at competing companies) and I am waiting for the credit and replacements despite 5-7 phone calls and 30+ emails assuring me this will all be handled. NOT HANDLED. I have spent HOURS AND HOURS trying to resolved this. This company sells some of the most poorly manufactured furniture at some of the highest market rates and despite customer service assuring you they are handling the situation - NOTHING gets done. Terrible, horrible, inexcusably bad products and service. Don't be deceived by the savvy pictures and marketing.