John T.

Ordered a 2 piece sectional from OKL on 11/28. "White glove" delivery was scheduled for 1/18 but the delivery service showed up with only 1 of 2 pieces, and the one that was delivered had a large, noticeable stain.

OKL's delivery service (Lodeso? Watkins-Stockton? Both are listed on delivery paperwork) has been absolutely worthless. I had to call 4 times to finally be told OKL's vendor had never shipped the second piece. Considering the same rep (Veronica) promised, then failed, to call back with status multiple times, I doubt they even checked. OnTrac has previously been my low bar for shippers but I think Lodeso/Watkins now has them beat.

Have also tried contacting OKL support multiple times via both phone and email. After holding for 40min on my first call and nearly 30min the second time, I was finally connected to a support rep. Was told it may take a few days to locate the missing piece and was promisedagain that I would receive a call back with status. Today was day 4 with no call back so i'll be calling them tomorrow.

Insult to injury, 5 days into this whole experience began, i receive an email from OKL confirming my order was delivered that day (actually HALF of it was delivered 5 days ago, not that day) and asking how they did. After responding via email that my order had not in fact been delivered, that I was extremely unhappy, and needed a call from OKL support to resolve, I heard nothing back for a full week. Even then I received a generic "we value your business..." email that didn't address anything related to my order.

Since OKL and their shipper have been totally unresponsive, i'm pursuing other options thru my credit card company, potentially small claims court, etc to get a refund. I'll never purchase anything from OKL again and will actively share my experience with others so they don't make the same mistake.