One Kings Lane

Ordered a bed for my son. Waited two weeks to receive. Wrong color and half a bed. No headboard. Called to hear that they will contact vendor, oh 24-48 hours to hear back from them. Multiple contact from me. Generic emails in return. Call this morning, they offered to have me buy a large box, pack it then they would pick it up. Never explaining what happen. I requested immediate refund, nope, need their crappy components back. Offered a credit to my OKL account of $50 to buy box and pack it! Asked for a supervisor, waited 15 mins and was disconnected. So, I contacted Amex and stopped the charge. I do not intend to deal with base portion. Horrible. Now I need to find a replacement at a brick and mortar shop. I wish I read these reviews. Also will send to BB. If I had the choice, they would receive less than zero from me.

I ordered the Smythe Velvet Sofa from One Kings Lane and had a wonderful experience with their customer service after a minor tuft problem. The designer called me personally and had someone come fix it locally. I also received a discount in addition to having it complete repaired. I would order from them again and would recommend them to all my friends and family! Thanks One Kings Lane!

Rude customer service. Ordered two items and after waiting for over a month, got an email saying they were no longer available. I had used a first time customer promotion and when I asked if I could get a new promo to replace it, they refused and were snarky. When I appealed again, they ignored me. After being so used I excellent customer service from sites like Amazon and zulily, would never shop here again not recommend. After this, am also suspicious of their price and quality claims.

I order a 2k bed 6 months ago and no one at One Kings Lane will give me an answer on where its at! I keep getting the run around through emails and over the phone. I have been charged every week for 6 months on this without any answers. Horrible business practices. All I have got back from them is "Our hands are tied." Are you kidding me!

I have been ordering from them for several years and I can't say enough about them or their customer service. All are impeccable! Today I had an issue with a fairly minor purchase... there was a chip in this Mexican lava stone mortar and pestle that you serve Guacamole in. I called them up to tell them, thinking maybe this is a 'rustic' type of item manufactured in Mexico and that is what to, expect. Without one moment of hesitation, they said they were returning my money to my account. I asked where should I send the return and they said keep it... now I understand for a 44 dollar item it is probably more hassle for them to return it, but really... that was amazing! Everything I have purchased from them in the past is TOP quality in every way. I have never had a bad experience. LOVE OKL... keep up the great work!

I ordered a $1650 one-of-a-kind table. OKL charged me in full and delivered the wrong table. I refused to accept delivery. I then proceeded to engage with their Customer Service for ONE MONTH as they tried to figure out what happened, every time having to answer the most asinine questions that I had previously answered in earlier calls or in an earlier email in the chain. I am still waiting for my money back, but have been told the refund will take up to 5 business days. So, in total, I provided a one-month interest free loan to OKL and in return wasted hours of my time and gained a headache. Avoid. Please, just avoid.

I love their product but are horrified by the customer care. I bought 2 vintage chairs, which I love, but I'm still dealing with the multiple pending charges on my credit card. It's been a major pain, especially around the holidays. There have been as many as 3 pending charges on my account at any given time. I received the chairs a week ago and still have pending charges on my account plus the actual charge. It's making my Christmas shopping harder to do, since there's a hold on that money. The customer care department had been less then helpful and the people incharhe of charging the money are totally absent. Buyer beware.

Will NEVER buy from them again.

Received a damaged chair... cracked right down one of the wooden legs and it's been over 2 months and I have not received a replacement. This set of chairs is $800-$1000 and I have a broken one. I called multiple days in a row and they kept saying they couldn't help me, Carlos who created my replacement order had to, and that he would call me back. Has he ever called me back? No. Have I gotten a replacement chair? No. Refund? No. How is this business surviving? Will never buy from here again.

Purchased a bench with defects. Emailed company numerous time, and they did not respond. In my opinion, I would be very careful in buying merchandise from this company based on my experience, and the review of others.

I would like company to contact me to resolve my furniture issues or I may cancel this transaction on my credit card.

Will never buy from them again. Wish i could give 0 stars. Have been trying to get my refund for a coffee table for weeks. They refunded me only $76 for a $500 coffee table- no white glove delivery or whatever so they cant blame that. I asked to speak to a financial representative, they said no, call your bank. Now am having to go through my bank to dispute charges. WHAT A MESS. DO NOT BUY FROM THEM. Also, don't bother emailing them, they wont respond.

I ordered an etagere from them in early January and was told it would be delivered in a few weeks. At the end of the month the pending charge was taken off my credit card and there was absolutely NO communication regarding the order status. I have contacted them several times with no response. Now the item is no longer available at other retailers and i am left wondering what happened to my order. Sadly this was the worst experience I've had with a retail store in a long time.

Tried to buy and item using the 20% being offered.
They would NOT honor the the offer.
Later they reduced the price of the item since I just left it in the cart.
Found the item for less money on a different WEB site.

With the reduction of price and 20% offer on ALL items tried to place the order again!
Again the system denied again.
Could not get a hold or anyone in customer service.
No response to email. A simple problem has cause so much unnecessary aggravation.

Worst experience I've ever had ordering furniture online! I ordered a bed in April- it was supposed to be delivered in July. Tomorrow is September 1st. STILL NO DELIVERY. Then I was told August. Now, I don't even have a delivery date and a manager can't even call me! So, I have paid for a product that I have not received, nor know when I will receive it! It supposedly has been sitting in a warehouse for the last 10 days. I was also charged for this item weeks ago. Fraud! Also, I have called multiple times to speak with a manager- still no call.

Based on the reviews, it seems this is a reoccurring theme with this company... I will not be ordering from them again.

I'm a longtime, loyal customer and it's both shocking and upsetting what has happened to One KIngs Lane. I bought a Moroccan rug that I thoroughly researched and when I received it, it was a brand that is currently being sold for 50 percent less in various other stores. OKL fails to be transparent that it is this brand on the website so there was no way for me to know. I called and called and you need to wait crazy amounts of time to even talk to someone. So I emailed. The response, which took days, was shockingly rude and dismissive. I called and waited 20 minutes to talk to someone and when I finally did, the person was so helpful and understood perfectly how to resolve it. She asked her supervisor for the ok and the supervisor said no, don't help her, don't do anything, too bad basically. I've never been treated this way, it's truly shocking. They don't care about their customers anymore.

Do NOT order from this company. Over 5 months ago, I paid $2500 for a dining set and received a mismatched set. The table is black and chairs are white. At first, I was told that I received the correct items until I emailed pictures of the wrong chairs. Then I was told the correct chairs would be shipped. 5 months and $2,500 later, I still have the incorrect items. I am furious. I call every 2 weeks, and the representative tells me the correct items will be shipped, but no luck. I have asked to speak with a manager and am told I will be called or emailed, but have never had a manager reach out to me.

I'm furious at this point. I have had to use my garage to store the incorrect items, and I can't park there. I cannot dine on my patio because I don't have a matching table.

One Kings Lane, I want to be sent the correct items and fully reimbursed for trouble. If you care to correct your mistake, my order # is OKB*******603.

Pictures show clearly black table with ivory chairs even the labels say so.