• Olay

Olay

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Olay has a rating of 2.87 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Olay ranks 212th among Skin Care sites.

  • Service
    12
  • Value
    14
  • Shipping
    9
  • Returns
    5
  • Quality
    13
  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
5
See all photos
How would you rate Olay?
Top Positive Review

“Clean and moisturized!”

Jacquie F.
4/1/22

It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.

Top Critical Review

“Terrible CS!”

Nga n.
6/13/22

I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user ngan29
1 review
1 helpful vote
June 13th, 2022
Verified purchase

I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.

Tip for consumers:
look at review carefully before making order

Products used:
costomics

Service
Value
Shipping
Returns
Quality
Thumbnail of user brada167
1 review
1 helpful vote
March 22nd, 2022

4 transactions in one day for almost $1500 charged to our account on this site. After a week they are still fighting with our banks fraud department. Just shows that they are more worried about their bottom dollar than being legitimate.

Products used:
Will never use this companies products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquief1
6 reviews
1 helpful vote
April 1st, 2022

It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.

Thumbnail of user laurac2752
1 review
2 helpful votes
December 21st, 2022
Verified purchase

After contacting them via Facebook, and IG and filling out a form on their website, I still haven't received my order after three and a half weeks of placing the order. Every time they reply it is a different representative saying "please let us know if you still haven't received your products". They are not willing to solve the main issue immediately, they do not pay attention to previous communications regarding the same ticket number; they just reply to my emails a week after with no solution. DO NOT ORDER FROM THEIR WEBSITE.

Products used:
Never received them

Thumbnail of user janisc53
1 review
2 helpful votes
January 14th, 2021

I just purchased new body wash. I had to go to my Dr's office because I broke out in a rash all over my body from using this product. Only Fresh Water & Lavender. I would like to talk to someone. Janis Carter *******514

Thumbnail of user glooma
1 review
2 helpful votes
June 1st, 2023

Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine

Tip for consumers:
Great products, affordable price, & good quality. leaves your skin looking & feeling amazing after just one use!

Products used:
Olay Super Serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisab1755
4 reviews
1 helpful vote
June 17th, 2023

I am very disappointed that they discontinued the resurfacing peel. I have used this product for years, it is one of my favorites. I had to buy it on Amazon for a very high price. When I can't find it anymore I guess I'll have to go with a different brand. I don't have a receipt because I bought it online.

Value
Quality
Thumbnail of user mariah1625
1 review
0 helpful votes
October 15th, 2022

I have followed all the steps in Olay products for aging, wrinkles and bags under eyes nothing works. Will be buying a different product.

Products used:
All wrinkle and aging formulas and dark spots

Service
Value
Quality
Thumbnail of user jenniferb2102
1 review
1 helpful vote
January 6th, 2021

I've been a long time user of Olay face cream, lately the pumper has quite and I've had to buy another bottle, I called and they said without the box it comes in, that has the UPC code they can't help me. Who keeps a box? I'm not very happy with this company right now and if they can't help me, I'll find a different company and product. Seriously, who keeps the box a product comes in?!

Value
Quality
Thumbnail of user cristyc11
1 review
18 helpful votes
June 29th, 2020

Worst company ever. Do not order products from them. I ordered products over 3 months ago and have not received my items or my money back. I have spent countless hours try ing get my money back to no avail. Their chat option will not help, phone hangs up on you and email just says they are working on it. Worst company ever. You should be ashamed of yourself.

Thumbnail of user nissaa1
1 review
3 helpful votes
September 2nd, 2020

Do not order from Olay. I accidently ordered 3 orders in june, emailed them and got no reply. When the products came, I kept 2 and sent 1 back for refund, because i had a feeling it would be a struggle. Boy, was i right. It is so hard to reach out to a representative, if you chat with one online, they don't really solve your problem, or take too long to solve it via email. If you contact them through twitter, they dont reply for days. Its August, and I have not received my refund for 1/3 out of the orders. I'm currently fighting for my sanity on trying to get my money back. Worst Company to buy from. Safe yourselves the mental breakdowns.

Thumbnail of user nicoleg651
1 review
2 helpful votes
February 3rd, 2021
Verified purchase

Placed an order on the 14th of January. Shipped on the 18th with USPS and still haven't received it. No shipping updates from USPS since Jan 27th. No update or response from USPS so I eached out to Olay 2 days ago and all they said was it was in transit and scheduled to be delivered. No delivery date estimate. No additional help or follow up, just call if it doesn't come. It shipped 16 days ago. I live in PA, not a desert Island. At what point is it long enough to be be considered lost or undelivered. Should've never ordered direct. Should've went with a middle man like Amazon for reliable timely delivery. Thanks for nothing, Olay.

Products used:
None. Never came.

Service
Value
Shipping
Thumbnail of user donnac1547
2 reviews
2 helpful votes
June 25th, 2021
• Updated review

I had proof of mailing, and proof of it being stuck in Maryland for weeks with no further movement. I had copies of emails with Olay (yes, they replied). I provided all of this to PayPal and my money was refunded. Honestly, I just wanted to try the product; now I won't even bother. I'll spend my $ elsewhere.

Tip for consumers:
Stay away from Olay.com. Olay products are good; I use them. Just wanted to try something new at a discount price and it was total aggravation. Now I won't even purchase that product in a store; I'll find something comparable by a competitor.

Products used:
nothing; it never arrived

Service
Shipping
Is this site, olay.com even legitimate? Worst.
June 14th, 2021
• Previous review

I wanted to try the roughly $16 skin brightening cream. I ordered it and anticipated it to be received within 7 days. Never came. Tracking number states it is in Maryland since May 29th, meanwhile it was in Kearny, NJ for 3 days, 20 minutes from my house. I was lucky that customer service responded. Stated my package appears to have been lost in transit, but have refunded me $89. WHAT THE? I wrote back, this must be some sort of scam. Shame on them. Don't know how they stay in business.

Tip for consumers:
beware; took the money; never received the product; said it would refund me, and had the wrong refund amount, MORE than I paid...ugh I just want this to end

Products used:
NONE; it never arrived.

Service
Shipping
Thumbnail of user em241
1 review
0 helpful votes
November 27th, 2020

I have been an Olay user for more than 10 years. I purchased a package of Olay Age Defying Vitamin E as I always have. Something is wrong with this package. It has dried out my skin like no other has. It has also gave me a vaginal infection. I have never experienced anything like this before using Olay.

Thumbnail of user angelam802
1 review
9 helpful votes
May 20th, 2020

I cannot reach not one person, on the phone or email. They charged me twice for products I have yet to receive. The second charge was about $20 more than the original order. A very expense mistake. I will not be ordering from olay ever again. Angela Moesly

Thumbnail of user margareta956
1 review
1 helpful vote
July 5th, 2022
Verified purchase

Received product with the jar open and half the cream on the side of the jar and in the box. Had to speak to 3 customer service representatives to get a refund. A complete run around experience.

Service
Value
Shipping
Quality
Thumbnail of user morris.marquitta
1 review
0 helpful votes
November 13th, 2023

Hello, I'm writing you today sadly because I've used your soap products for over 20+ years, and within the past 2-3 years or so I've noticed a change in the soap makes my body feel so dry and Irritating as if the Ingredients have been changed Modified in so way. I've changed my brand of soap to Dove I was highly disappointed because I've been using Olay for so long I just loved it but with the downgrade I feel the soap has made, the bars as gotten smaller prices have increased while the Quality decreased. If you were to go back to their original product I would return as a customer but until then I'm sad to say that I can't buy your products any longer.

Quality
Thumbnail of user peggyg214
2 reviews
1 helpful vote
October 15th, 2021

I ordered under the BOGO promotion on the Olay site. When I received their product I was short 2 jars of product. On my order receipt it stated the correct amount of product I ordered. I called customer service and explained my concerns. They quite frankly blew me off. I called several times with no satisfaction and was hung up on twice. The customer service representatives are rude, talk over what I was saying and offer no resolution for customer concerns. I have received from Olay a shipping label to return my product, but after reading the reviews I question whether I should, being as it seems once they have your money they don't issue refunds. I would not have given Olay even 1 star, but to submit this review I had to chose at least one star.

Value
Shipping
Quality
Thumbnail of user deborahm1116
1 review
0 helpful votes
November 16th, 2020

My name is Deborah Mace, I'm 59, grandmother of 9 great, grandmother of 2, in 2017 someone gave me my 1st olay night cream, I never considered myself as beautiful, I'm 2 time cancer survivor, skin was constantly dry, sagging, embarrassing, I used that okay EVERY DAY, my skin now after 3 yrs of EVERYDAY use of oil of olay, the only change from then is I now use okay whipped, my skin is beautiful, I wouldn't change anything about it. I just wanted to tell y'all that. I've tried to add a before and after photo, I've tapped the "add photo" box with no success, I'd love for you folks to see the before and after results of this almost 60 gal. Y'all would be jealous

Thumbnail of user helenh1336
1 review
0 helpful votes
April 17th, 2023

I have used your products for the over 40 plus years and taught my daughters the regime of healthy skin care but after seeing that joke of a commercial with a trans person (Dylan Mulvaney) who acts more like a middle school person….it's a total slap in the face for women! I will never buy another product from your company again and my daughters feel the same. For years women have had to fight tooth and nail to get where we are now and I'm a product of the 70's so to see this joke of a person represent a product for women…. I am devastated! All the women in my family agree with me and will no longer buy your products. Shame on you for pushing women to the back burner to be inclusive for a group of people that don't even make up.******* percent of the world's population!

Thumbnail of user andiem14
1 review
0 helpful votes
January 1st, 2022

I cannot order on the website it brings the shop all site up and doesn't let me see the products. What can I do?

Service
Thumbnail of user novab10
10 reviews
0 helpful votes
September 14th, 2020

I use Olay's Clay Stick Pore Detox Mask. Its solid formula makes it easy to apply on targeted skin. Removes excess oil from skin. It has 4 different options but personally i prefer charcoal mask.

Thumbnail of user lisaa2227
1 review
0 helpful votes
September 16th, 2022

I have for a long while bought this bath soap recently it has been changed it had she's butter in it. I don't like the soap at all it make you feel filmy sticky and chalky it leaves a terrible film in and around the bathtub ruined all I have to say I will not purchase this soap again

Products used:
Cosmetic

Value
Quality
Thumbnail of user jamesp5298
1 review
0 helpful votes
December 22nd, 2023

I am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5, and E.) as holiday giftShe applied a small amount to her face (cheeks and nose) after completing her pre-bedtime hygiene regimen, at 8:00 p.m. EST, Thursday, 21 Dec 23. Then she went to bed. In bed, her face began to burn and itch. She had a miserable night. As her care provider, I saw her the following morning, today, Friday, 22 Dec 23, at 6:00 a.m. Her face was beet red. She continued to feel a burn. I called the "OLAY Questions" number at *******261. The male clerk who responded acted exactly in the image of the non-performers who plague the American work force today. After obtaining the product information, he read to me from a script. When I had to repeat myself in response to his questions I decided he either was not paying attention or could not hear me. After he complained that I was "yelling at him," I gave up. This was our first and will be our last experience with any OLAY product.

Products used:
am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5 , and E.)

Service
Value
Quality
Thumbnail of user roopamdm
1 review
0 helpful votes
April 4th, 2023

Olay Natural White Day SPF 24 Glowing Faieness cream was absorbed and absolutely the best Product. Now it is not available in the market. Please again bring this product to the market.

Tip for consumers:
I want natural white day spf 24 glowing fairness cream again Bring this product to the market . Spf 15 is really not good

Products used:
I want natural white day spf 24 glowing fairness cream

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

We're passionate about making a difference in your skin. Find a full line of anti aging skin care, acne treatments, cleansers, and moisturizers at Olay.com

Business Attributes

  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes

How do I know I can trust these reviews about Olay?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Olay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What products or ingredients are good for sensitive skin?

I have incredibly sensitive skin and need some advice.

Are prescription medications such as antibiotics or Accutane effective and safe?

Are prescription medications really safe to take long-term for acne?

What product has helped the most to clear up your skin?

I'd love to hear about the products that have worked well for you.