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OfferUpReviews 868

1.4

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
237
value
210
shipping
164
returns
150
quality
194

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Washington
3 reviews
4 helpful votes
Follow K V.
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Have several items listed and the ones I have gotten action on start by low-balling to less than half my selling price. Then they sound insulted that you won't sell to them.

Buying: it took 3 weeks for one person to reply. By then I'd bought from a store.

No vacation setting, you have to "deactivate" the item. No way to get back to the top unless you pay the bump fee.

I'm deleting my account.

Date of experience: August 16, 2017
Arizona
1 review
1 helpful vote
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Useless
August 15, 2017

I suspect there are far too many sellers for the audience this app reaches. They need to promote more. I would never recommend it to anyone. Just a waste of time.

Date of experience: August 15, 2017
Florida
1 review
2 helpful votes
Follow Ray V.
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Trying to buy a used car from a private owner. All I get is used car dealers over and over. Selling the same cars. They need to learn from E-bay & CL. Private seller, Dealer, or All.

Date of experience: August 5, 2017
California
1 review
5 helpful votes
Follow George C.
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I wanted to sell my Louis Vuitton bag for which I also have and mentioned the purchase receipt was available on the ad but without a warning it was removed stating then then by their support, that the bag was flagged by Louis Vuitton, what after a phone call with them was cleared and it wasn't flagged by them at all. To further emails I have sent and asked if they would accept an invoice which is the best evidence for proving the bag is a real item and not a knock off I never got an answer nor when I wanted to talk to an supervisor or get the name of the staff member which by offer ups wrong info would have flagged the bag. Pretty much was just a stupid ridiculous and unprofessional excuse for a mistake their obviously hardly trained customer support made.
Never ever again, for this eBay, close5 and Craigslist are 1000times better. This appears to be a 5 staff member p. O. Box company. Not even any phone numbers to call support - that says in any business already everything!

Date of experience: August 1, 2017
California
1 review
5 helpful votes
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No accountability
July 29, 2017

Offer up has a real problem with sellers. I have made a few trips to pick up or look At an item or pick it up. Drove over an hour to pick up an item sending messages through offer up once I told him I was there no more contacts. Seller got a good laugh posting is still up so he can do it to the next buyer. Offer up said the would make a note of it. Site is un safe no one has accountability Offer up will not shut them down try this crap on eBay or craigslist I have purchased things on offer up only when a home address is given. Just staying away from this site will get u home tonight

Date of experience: July 29, 2017
Texas
2 reviews
3 helpful votes
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Horrible customer service. Horrible Horrible

Horrible horrible horrible. Horrible. Horrible. Horrible. Horrible. Horrible. Horrible

Horrible. Horrible
Horrible

Horrible

Date of experience: July 26, 2017
California
2 reviews
9 helpful votes
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Get robbed
July 26, 2017

If you sell anything of value you may end up getting robbed at gunpoint. It's not worth the risk. It may be ok for real cheap items, like yard sale things, but even then the people want to low ball on the price and often don't show. You are better off having a yard sale if possible. Don't sell anything of value or you may end up dead.

Date of experience: July 26, 2017
California
5 reviews
61 helpful votes
Follow Lisa k.
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I sell on EBay and Craig's list regularly so after a friend recommended OfferUp I gave it a shot. I put up 4 different nice quality Kid's items & found OfferUp has a very simple and easy format to use. When the post is first "Offered up" you will get several people looking at it since it's at the top of the feed. One item got over 120 looks in 2 days and three different people said they wanted to buy it. Someone who could actually communicate legibly (seemed legit) set up a time to meet to purchase the following day. It's was only a $20 sale but being the responsible type I scheduled my day around the designated meeting time. I didn't hear a thing when the time came and after messaging this person though OfferUp there was no response. So in a nutshell you may get several people saying they are interested and want to make a purchase but then end up not responding. After a couple days the activity ends and you're tempted to pay the $2 to "bump up" your listing again. Honesty I think this is a scam. There's no accountability for these lame buyers so I'm done with the clientele of OfferUp & back to EBay and Craig's list.

Date of experience: July 23, 2017
Minnesota
3 reviews
3 helpful votes
Follow Dee l.
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STAY AWAY SCAMMERS
July 20, 2017

I'm writing this review because I purchased a phone and later on to found out it was a clone of course I'm very disappointed how other people try to take advantage of innocent people. I reported the person and wrote a complaint and all I got was they're not responsible for mispresentation of any item ls? But I'm out of money? If you're to purchase anything I suggest you double or triple check.

Date of experience: July 20, 2017
Colorado
2 reviews
6 helpful votes
Follow Christal A.
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I like how offerup takes diwn my posts but leaves others up who are saling live fish and knifes and food. Find it really unfair that they call me out on stuff i didnt know you cant sale. And when i look at the terms and conditings of what you can and cant sale i see people who sale the same things and yet thier posts are still up for months. Hey offer up if your going to call one person on their post at least have the comon desincey to look around and see who else is posting $#*! you say arent allowed.

Date of experience: July 20, 2017
Texas
1 review
12 helpful votes
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Terrible scary app
July 19, 2017

Well today I was trying to sell my iPhone 7 Plus, and we met at a gas station. His name was Anthony Herd, well he wanted to meet outside, and I told him just come inside the store, and next thing I know, he is trying to steal my phone,, I was able to take him down, and get my phone. It was just so upsetting that this could happen to me. I guess I got lucky today, I could have died today. Thanks to ur useless app that I will never use again. You need to increase the levels of security for people that use this app.

Date of experience: July 19, 2017
Illinois
1 review
4 helpful votes
Follow Cheryl S.
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Trying to post item for sale from land based computer and it keeps sending me the same link for my phone. Cannot do from phone, pictures on land based computer. No phone number to reach human life and get help. Keeps sending me the same information over and over and over...

Date of experience: July 19, 2017
Ohio
1 review
6 helpful votes
Follow Michelle L.
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I just started using Offer up and I have not sold anything-I only posted a couple of items just to see the response. The biggest gripe is that people list but do not pay attention to the category that they list in! For instance, you could open up "tickets" and there's furniture and clothing, etc! No wonder people have problems selling and buyers can't find what they're looking for! There are lots of multiple listings for the same item(s). I just scan the "free" items daily, and even THAT category needs an update because people list as "free", with a price of $0, but they want to negotiate! Give them the option to list as NEGOTIABLE then buyers aren't wasting their time asking questions, waiting for responses, only to find that the item is not actually "free."

Date of experience: July 12, 2017
Georgia
1 review
8 helpful votes
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No Accountability
July 11, 2017

Terrible service, duplicate entries, waste of time, no customer service, no one to hold the seller or buyer accountable. Back to EBay for me. The seller as well as the buyer is held accountable. You sure won't get many false leads or offers. GARBAGE!

Date of experience: July 11, 2017
Washington
2 reviews
8 helpful votes
Follow Cyndi J.
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It is so annoying when I try to contact a seller and get no reply. I notify offer up bu they will not remove the ad or do anything at all. I have emIled them and they do nothing.

Date of experience: July 8, 2017
Washington
1 review
6 helpful votes
Follow Linda T.
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Sold an item quickly. Changed ad to sold. Three months later I still get offers. I deleted my account to stop emails, still get offer from a washer I sold six months ago. Offer up sucks. No customer service to solve problems.

Date of experience: July 7, 2017
North Carolina
1 review
6 helpful votes
Follow Cathy D.
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CRaigslist is free (for buyers, for sellers, pics, etc.). Seller has total control of self-posting, changing asking price, removing a post, as well as preferred method of contact (phone, email--masked by CL, or text).
CL has only 50 employees, but 60 million users per MONTH in U.S. There are no ads/no-frills, and owner/founder has refused to "commercialize" with ads or fees.

(However, CL does charge up to $75 for a job posting in 39 cities, $10 for brokered apartment listings in areas like NYC and San Francisco, as well as $3-$7 for furniture and other Dealers in certain markets.)
Plus, you can filter to see only "for sale by owner" --the VAST majority of posters--and skip the dealers!

I am not one of CL's 50 employees (I wish), but I have used it for years. I found a buyer for my grandmother's house in NC from Austin, TX; sold my Subaru in Austin for $7,000 (within 10 hours of posting, AFTER having been offered a mere $2,500 as trade-in from local dealer); found amazing renters for my house while I was going to be taking a 2-year contract job in another state; etc. (advice, look under "housing wanted" to get a good sense of who wants to rent and why... tried posting my house for rent first and ended up with lots of: will you take me, my boyfriend, 4 kids, 2 pit bulls, and reduce rent by 25%!)

Lastly, even with CL, assume 1/2 of responders will not show up, NEVER agree to hold anything, as you are likely to be "stood-up" and lose a sale. Make clear, first-come, first-served, cash-in-hand.

Bottom line, there is a well-established alternative. Just think about it, if a website is advertising on national TV, they HAVE to make that $ back somehow.

Date of experience: July 5, 2017
Georgia
2 reviews
9 helpful votes
Follow Gabe L.
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As i genuinely try and sell... lets say a Bicycle on this site... i expect when someone is interested and messages me about it to follow up with a simple Yes Or No... just let me know you still alive, lmao
Anyway... they should change the name to Digital Age Hustlers Paradise! Or FollowUp, loser!

Date of experience: July 4, 2017
Georgia
2 reviews
12 helpful votes
Follow Lori L.
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If I could rate this below 1 would. Had so many people schedule to meet or pickup items no shows no message just no shows. Report to offer up and they are not removed from offer up. So they just do others that way I am sure. Then I posted a couple of postings and offer up removed them. But even after my postings were removed I looked and offer up was loaded with postings just like mine. Guess someone saw me as competition. OfferUp was a huge headache. Use Craigslist. Do not waste your time. I have had no issues with Craigslist. OfferUp needs to make huge changes. Do not waste your time.

Date of experience: July 4, 2017
California
2 reviews
9 helpful votes
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Tried this site as an alternative to Craigslist. First thing I'm interested in I ask for a better picture. 24 hours later I get a reply that they put more pics up but since they looked at it better it's more three times the price now. Waste of my time.

Date of experience: June 20, 2017