I have 25+ years experience reselling and buying resale. Since the late 90s, I have used / tried every resale platform developed. I have only written one other review where I have urged legitimate buyers & sellers to stay away. That review was over 15 years ago. That company is no longer in business.

To OfferUp Reviewer: Your customer service & support is useless. Don't bother recommending to me to contact. None of my cases have ever been settled or responded to for that matter. I also know it is most likely a bot auto generated response thus I will ignore it.

To Buyers & Sellers: If you receive a response here don't waste your time contacting service support it will only further frustrate you. My recommendation is write your review out of public consideration and give up and cut your losses. There are plenty of other platforms where you will have a good experience without all the frustration.

I am like many of the original account users that started using OfferUp in 2012. It was my favorite platform for buying and selling locally and as a professional reseller, I was overall successful. Post acquisition of Letgo in 2020 I was excited to see changes on the horizon that would be developed to compete with the bigger platforms. I know change doesn't happen over night and I have been loyally hobbling along side the company waiting for the pivot to take place and gain momentum. A person can only take so much before all hope is lost.

My overall recommendation:
A complete overhaul of the C-Suite leadership to hire tenuous driven leaders that will put a strategic plan in place quickly. Alternatively, I recommend that OfferUp 'GiveUp' and close the doors.
There doesn't appear to be any solid vision being deployed other then to throw darts and see what sticks. If your intentions are ever to go public, you are really running in the wrong direction. Shareholders respond to profits. It's as if OfferUp has a neon sign screaming please don't buy me!

There are really only 3 basic KPI categories that are important to a buyer and a seller and OfferUp is failing laughably at all of them:

In Order of Importance:

End User Experience: I have buyers asking me how to purchase an item at-least a half dozen times per month. If a buyer can not figure out how to purchase from your platform, you are not an online selling space. It's simple math: sellers sell to buyers, buyers buy from sellers OfferUp profits off the exchange of sales. The end user experience in the platform in/on App and Desktop drives profits. This is not only basic development it's basic business 101. OfferUp continues to auto default categories for my listings and forces me to use a top level category for listing an item that absolutely doesn't belong there. I am no longer assuming this is a design flaw. I now believe it's intentional to forcibly make a seller pay for a listing when the so called "reached limit for the category for the month" has been met. Yes I have had the unfortunate experience of contacting support to report and request support for the top level category issue to which I have never received a response that brings me to…

2. Customer Service:
Post 2020, any inquiry I made or required support with including getting paid for for my sales has never been answered. What is sad is that since opening my account with OfferUp, I only had 5 support related matters which were all matters of cyber security threats from impostor sellers phishing. All of which where answered immediately. So I had no overall issues until 2020 and suddenly I wasn't getting paid for my sales and I had to open up numerous support cases. None were ever answered and my funds suddenly appeared in my account nearly 4 months later. Now listings are being removed stating that they are in violation of guidelines for which I looked over repeated with a fine tooth comb and under no circumstances do my listings fall into any violations. Worst then anything is receiving messages from buyers asking me if I am on other platforms because they don't trust making a purchase on OfferUp because they did not receive the item they purchased from another seller and can't get their money back. BUT EVEN WORSE then that asking me if I can help them get support from OfferUp and it is staggering the amount of messages I get with people asking me to help them as if I am your customer support person and some how know better.

3. Provide Value:
Value equals profits. This should be the 1st and most important KPI but since OfferUp has failed so so so so so miserably at the very smallest basics of reselling online - Did I mention miserably? I made it number 3. Before spamming to death your end users with OUTRAGEOUS promo costs (quadruple any other platform) and RIDICULOUS shipping costs. You have to go back to KPI #1 and fix your end user experience. You can not assume magically over night people will naively just start giving you money to sell on a site that doesn't even have the basics of using a reselling site developed in place. For all buyers, the premium premier early access subscription fee is a rip off! DO NOT BUY IT! There is absolutely nothing special you are getting out of this service. I promise you. For Sellers the promos by listing fee is a JOKE! Rarely will you find your ads on search engines external to OfferUp and when you do, you will find them with incorrect descriptions to the listings, incorrect/ changed brand names and your photos will either be something else or it will not be fully legible. When you are offering an item for sale for $20 why on earth would you spend $4.99 promoting it?
OfferUp if you do not know how promotions work go figure it out, do market research, comps, get and use end user feedback, have pilots on releases and test test test! Then launch- duh. Remove all the pop up spam ads buyers are not there to click on Amazon and Walmart click bait and we certainly do not enjoy being kicked off the app because we didn't click on the Casino phishing ad campaign that's you keep supporting! Your tragic idea to sell ad space to big boxes and fraudulent websites is embarrassing.

The 4th KPI is be innovative but I stopped with 3 KPIs because I know this one is way to advanced for OfferUp. Innovation is not dart throwing. I haven't even gotten started on the job board feature. What in the world!? Just so you are aware, I did explore it. My resume doesn't fit any of the human trafficking and international Vishing Scams listed on there. The majority of which your platform is promoting by the way. OfferUp: Before trying to be Amazon try to learn how to swim in 2 ft deep water with a life vest on because you are so far away from floating on a pond and drowning it's impossible for you to sit bayside on a pier near the Ocean.

Closing Comments:
To all my buyers and the sellers that I have purchased from: Thank you for your value sellers, support and patronage from my wonderful buyers. I did enjoy the community with you when it was good. I wish you all the best of and God speed. I pray that it will be another 15 years before I find myself writing another forlorn dumpster review about another tragic failure. I will be officially closing my account and am moving on. Peace.

Special thanks to eBay who called me to thank me for my many years of loyalty.

Offer Up is HORRIBLE! Bring back letgo so I can actually sell something! Letdown was 100% better.

So I've been a member of offerup for many many yrs. I particularly like to buy sports autographs. More often than not people try to sell fake autographs and when I see them I would report them to offerup and never do they take them down although they say if you have a complaint they will investigate it. They might investigate but NEVER do anything about it. If I see a fake I'll message the seller and ask them to take it down. The people that claim they didn't know sometimes take them off but the ones that know but try to find a poor soul to rip off won't and gets really nasty to me because I know what they're doing. About 2 yrs ago we moved to another town and changed my email address also. I changed it on offerup but they never excepted it. I kept writhing to them and asked for their help. I couldn't buy sell or message. So yesterday the 24th oh Aug I went to my old email just for kicks and I saw many emails from offerup. So the problem was even though I changed my email when we moved offerup kept using my old one. I brought it to their attention and asked then to please communicate through the new email and to stop using the old one. Well to my surprise even though I haven't used offerup for a very long time they sent me an email at the right address finally telling me that upon a review of my account they noticed I was harassing members on their site and I broke the rules by doing so and they were removing my account. Wow! They finally got the email right and although they never sent any such emails to the old address the 1st one they send to me at the right address was to remove my account because I would call out people trying to rip other ones off. Before I would call them out I would always report them to offerup and after they wouldn't do anything to remove the fake is when I would message the seller to let them know I reported them and they should remove the item or sell it as it is. Only one thanked me and removed them but one got really nasty with me. So offerup would rather have sellers sell fake merchandise to you and me rather than doing just a little work and ask the bad sellers to remove the fakes. I really don't care I can't use offerup any longer but I thought you should know what you're really dealing with here. Please be really careful when buying autographs from offer up. People are trying to get your money. Buyers Beware.

No one answers anything. Out of 30 inquiries, only 1 answered. WASTE OF TIME, WILL NEVER USE AGAIN!

Where to start... well, here's the "I don't want to actually read this" synopsis...

It is my opinion that OfferUp has poor management/leadership, lacks customer service, lacks alternative ways to log in or to communicate with the company, and has too many scammers.

Here's the "Why"...

I started using this app a few years ago. Thought it was going to be a great way to have a virtual Garage Sell. It was not. In the end, I literally just gave up trying to sell anything because there was so many people who would message me about an item and wouldn't respond to my response. Later discovered that this was because as soon as someone even looked at anything I posted I'd end up getting a message (the reason I know this is because I had looked at something trying to figure out "what the world was that even a picture of?"... only to get a response from the seller asking me to negotiate a price--for something I had zero interest in once discerned). Not too long after this, OfferUp had some really crappy algorithm that would just start slamming me with notifications about items that belonged to the category of whatever it was I took a peek at. The notifications got so bad I literally stopped looking at them only later missing actual messages from real people. When I got frustrated enough to remove my items from being advertised as "For sale", I ended up receiving messages from locations I left a couple of years ago. This made me completely aware that they obviously have items posted that are actually no longer available. I tried changing the item's associated zip code, which didn't work, I had definitely changed my zip code... that didn't work. I marked them as "Sold"... for some reason that didn't work. I even archived them... yup... you guessed it... two years later received a message about an item I thought was long gone from the public's capability to view. Fast forward into the future... I had initially signed up directly with my phone. Logging in was automatic. Had to change my number for personal reasons. Here we are a few months after changing my number that my phone just completely dies. Ok... no problem. Ordered a new phone elsewhere... little did I know that with this company that IS a huge problem. I received an email answering a question I had asked someone before the phone disaster. So I click on the shortcut to see the original message... only to get a "Login" screen. No problem. Put in my email, then click forgot password. I get a "Reset Password" email sent to the same email. I go through the process to reset. Everything is looking hunky dory... then I attempt to log in. Nope. The app is trying to send a text message to the wrong phone number. Well, maybe I can try to log in using a browser. Yes... that is an option. Wait... trying to send to old number, still... Ok... let's try customer service. No phone contact available. Interesting. Well... here's a contact via e-mail. NOPE. Try to send a message via email, they want you to LOG IN... which continues the endless cycle of "Let's keep messaging your old number" going. Want to change your phone number... LOG IN. Want to delete your account... LOG IN! I've been trying to send a message without logging in... and SURPRISE... there's a "Server Issue"... but their servers are having NO problem showing me what people have posted for sale. Now I have a feeling that my account is going to end up in the hands of some scammer (which, BTW... this freaking app is riddled with... I've experienced less scammers via Craigslist). It is actually bad enough that it seems like their plan to find scammers is to have YOU report them.

Now some of you might think, "User error"... that's a fair assessment. I'm not a computer wizard who can hack away a computer program... but I've been around long enough and around enough people to know that my ability to utilize computers and programs exceeds the average person's. I'm also intelligent enough to know that things happen in life and there's absolutely no way that a company who has been around for more than a year hasn't encountered this before (which, BTW... I've looked into their FAQ site... which was also absolutely no help).

In conclusion... I stand by my opinion. Poor management, because half of this wouldn't have happened, otherwise (I've never worked for the company, so I can't attest an employee's experience would be like). Lacks in Customer Service... well... just try to call or email them. Lacks alternative ways to log in or to communicate with the company, as apparent by what happened with me. Finally, has too many scammers... which literally was found in EVERY search I performed and of which I was constantly tapping "Report" said accounts.

My son who just turned 18 and worked hard at his new job to purchase a phone decided to put his trust in OfferUp. He asked if he could use my Cash App because he just became old enough to get one literally a few days before. Long story short the great Seller asked for $250 in Cash App only and my son took the bait and did not know it was not trusted on the site. I contacted OfferUp and received a response telling me since he went through Cash App contact them and they did nothing. This item was never sent my son's money was taken yet there is an ipaddress info on Offerup and Social security number from the Cash App yet no one did anything now I have to make these good companies look bad due to Crooks. I have to file a police report press charges just because my son really trusted this site.

Today is January12,2020
I found the same info on Offerup and reported after I sent the Seller messages like I wanted to purchase as soon as he spoke about Cash App I think he noticed my last name from Cash App and stopped responding OfferUp needs to give my son his money so I don't have to get my sick self to the courthouse to catch coronavirus getting money back from a site I never had issues with ever until we used Cash App and not OfferUp payment methods it should not matter you have it on file get the person take ownership and OfferUp should prosecute it was on your website people! If I wasn't serious about prosecution I would show screenshots from the Seller and the responses from both sites that state sorry about your son's luck! Do not buy things from people that ask for direct payment off any sites because these Good Companies look very suspicious when you don't take action on Criminal Activity and this is a hundred percent truth I loved OfferUp until they scammed my newly grown son and have not went after the Seller or refunded my son's money back

Offerups system for delivery is set up so that when the mail service scans the bar code puts that item in their system and u can track it. The problem when the bar code is not scannable the mail service hand enters the number. PAY ATTENTION It never gets put in their system. It gets canceled. The buyer never is refunded and the seller never saw the money to begin with. So wheres the $$$$$. I brought this to the attention of a manager in account services, he was the one that filled in the blamks for me. He knows about it. So i was surprised to find months later it had not been fixed. I wrote emails and tweets obsessively. Detailing all the issues and after about 4 months of the run around. They do that really well. Tbeir system is about 100 automated and it will just run u around until u give up and stop writing.
Well i added up $500 + spread out over 4-5 months had not been paid to me. And i verified as many as i could but i checked with buyers to see if tbey were refunded. No one did. Tbis is a scam by offerup. They are stealing from so many people. With No one to complain to it just keeps going on and on.
When i got pissed enough i wrote a letter that threatened them of a class action suit, that i reported them to better business-bureau and consumer affairs And that I would write a bad review in every single review site that I could find. They closed my account after almsot 3k sales. 5 stars. And 6 years with offerup. They continue to block my emails and tweets and havent done anything. THIS IS NOT AN ISOLATED INCIDENT. THERES NO REASON TO BELIEVE TBEY HAVE PICKED ON ME, im sure this is happening Alot to many people.

I've been using this app for a couple of years mainly for local purchases since selling is not as effective as other well known sites.

The complaint for me came when I sold an item to be shipped out. I am a legitimate person, I packaged the item properly and dropped it off at the USPS facility in less than 2 hours after it was sold, we all like to receive our stuff safe and fast don't we?

The problem started when I wanted to collect my money and the problem is not the fact that OfferUp will hold the money for a week unlike other sites, the problem is that OfferUp sent me a personal information request for payment purposes such as my name, DOB and bank account which is understandable other way how could they deposit the money right?

Well I did provide the requested personal information then a little while latter " they sent a second personal information request " this time asking for my social security number, this is where I do not appreciate "shady practices" and I tell you why:

OfferUp waited a while before sending the second personal information request, at this time the item was already dropped off at the USPS facility and OferUp will no accept cancellations after the item being shipped out

Why OfferUp don't request all personal information needed at once? Why in two separate requests plus divided by some extra time so people can be able to decide whether they want to continue with the transaction or not?

Why would OfferUp need people's sensitive personal information besides the basic bank account, name and address for payments like any other company?

Customer Service responded that this information is shared with their payment process partner named STRIPE

One other very negative issue is their very very poor customer support, they will respond to your questions via email within days later and will not give you a fair solution, I told them I was not going to share my SS#, I asked them to please cancel the transaction and all they advised was to contact the buyer and ask him to send my package back, of course the buyer will never do that after paying for his purchase, besides that's why they are here for in the first place

Do they really keep people's money for not sharing their personal information?

What happen with people that don't have a SS#, does OfferUp just keep their money as well?

They can keep my money if that's what they are after, but I'm going to file a complaint against their practices, let's see if anyone listens, for now OfferUp is a little over a $100 dollars reacher.

Just for the Record:
I was never ever asked for my SS# on any other site like OfferUp over the years or even decades, not even when selling and collecting money from big ticket items

I could literally write a blog about OfferUp. I collect video games. When I originally got offerup, there was no shipping option, everything was local. It was great, I found a lot of good games for a decent price, I was happy. The sellers got rid of some stuff they no longer wanted, got some cash, they were happy. When Offerup added the shipping option, I was so excited to see the huge selection of hard to find games available. Since that time however, I have bought and received 2 things. I tried to buy a lot more, but ran into sooo mannnnyyy problems.
#1 people flat out ignoring you, #2 Someone accepting your offer, then cancelling, Sometimes they tell you they got offered more money, sometimes they just ignore you. #3 I made an offer (on several occassions) the offer is exactly what they were asking, i get ignored by the seller, I then message the seller and see that they saw the message, no response. #4 People accept your offer and never send the item. The app tells you that a label has been created and your item is shipped, only to have your money tied up for a week and no update to the tracking, and finally if all goes well, a refund. #5 (the worst problem I have with this app) Everyone thinks that their video games are so precious and worth so much according to such and such dot com. One thing I bought when offerup was only local was a nintendo 3DS XL for $30. Now for some strange reason I cant find one for under $75. When sellers try to figure out how much they should ask for when selling a game, they must be pulling numbers directly from their asses. The game prices on Offerup dont compare to Ebay, Amazon, Pricecharting, gamevaluenow, or anywhere else I have ever looked. And if you make an offer, well *see problems 1-4. You will be called a Lowballer and people will tell you "I know what these are worth". No, you don't, you only know how much Gamestop charged you for it 3 years ago. #6 Sellers telling you they won't sell you their product because they only want to sell it locally (even though they took the time to check the box that says "sell nationwide") or they only ship using Cashapp or Venmo or some other painfully obvious scam.
There are other problems I'm sure you'll encounter if you download this useless app, but these are just a few common ones. Thanks for listening.

The site are running by scammers. The site are running by scammers. The site are running by scammers