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NZSale has a rating of 3.5 stars from 671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.
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Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all
I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.
I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.
I have been buying from NZ Sale for over 10 years but I don't buy from them as often now as it takes months (and yes I really do mean months) to receive the items. This is even before Covid 19.
Hi Lexi, thank you for your review. We try our level best to get the items delivered on time and usually we are able to comply to them, however at rare occasions it gets delayed due to some uncontrollable fact. Please let me know the order number and I will check further for you.
I have made many purchases on the site and there are some really good deals when you do your research.
It would be very helpful if there was a record or history of purchase with pictures and prices of the items purchased to refer to. They email you confirmation of your purchase and sometimes the picture and price are there and sometimes there is no information about what you purchased.
I like to look back on my purchases and how much I paid for items.
Hello Azmina, thank you for writing to us. We love hearing on how we can improve our customer experience. I will forward your feedback to our team for their consideration. Have a great day!
HI, love your products and constant new products. Have joined your site recently and purchased quite a bit for a non online shopper :) Only downside is the long delivery times.
Hi there, Angelina. Its great to hear that you are enjoying our products! I will be sure to pass on your feedback regarding the delivery times. Cheers!
I love nz sale the the time taken for most orders to arrive is frustrating
Hey Jo - thanks for taking the time to share your insight. We work hard to get our customer's their orders as soon as possible! :) xx
I love shopping through NZSALE.co.nz
I love the variety of products and brands. But quicker delivery times would be much better.
Easy online shopping, but found that some products were out of stock a lot, and things didn't fit, but you get that sometimes with online shopping. Overall a good place to find bargains.
Hi Julie, Thank you for sharing your feedback. We have a super easy return system should you need to return any items that do not fit. Cheers
I love how many products you have available and how quickly new items come up on getting the first order placed you start wondering just how long you have to wait as it's just not clear
Hey Martin - we love that we can offer such a wide range of products! Delivery can generally take between 3 - 4 weeks, depending on where our suppliers are based :) xx
On the whole, dealing with NZSale is easy and a pleasant experience. On occasion however the products are not of the quality or nature describe, but NZSale's return policy allows for these to early be returned. However if NZSale have shipped the incorrect item, the customer is still expected to return the item at their cost. This I feel, is not a fair process. If I've changed my mind about an item ordered, fair enough. But getting an item different from the one ordered is not my fault in any way. The process in dealing with incorrectly sent items should be made much easier - other online retailers take care of the entire return process for an incorrectly sent or faulty item.
Good afternoon, Brett. I would first like to thank you for posting such an in depth, honest review of our service, as these are the most valuable to us.
Regarding returns, our team should be providing you with a reply paid service for any wrongly received items, and in some cases are able to provide a refund without return. I was hoping that you could provide us with any examples of this not occurring, so that I can look into this, and follow it up with the relevant teams. Additionally, do not hesitate to give us a call on 04 974 7258, Weekdays, if you ever have an issue with an item you received, as our team would love to assist you in any way possible. (:
Gives access to labels not usually available to those in smaller areas with less shops.
Have to be careful about size guides not always correct
Hey Lance, it's great to see you've been able to take advantage of some of the international brands we've been able to secure! It's a shame to hear some products haven't been true to size when received. Our Return Policy will have you covered if something is not quite right, and best of all - you can visit ANY of our NZSALE outlets around the country to drop off your return :) xx
Purchased an item that was still being shipped to your warehouse and was not dispatched when delivery date stated, it was one month from the date that I received the item but up till then nothing was done to ensure I knew the where abouts of my purchase it just turned up a month late
Hi Kristeena, Thank you for sharing your shopping experience we are always striving to better our communication with our customers.
It's really hard to get the right fit and style for you just from a picture... what would be really great is if you gave refunds instead of credits. The postage process seems to have got a bit quicker though which is great
Hi Nikki, we try to provide as much information as possible on our listings, but if you're more of a 'try before you buy' girl, feel free to pop into any one of our NZSALE outlet or megastores around NZ to score a deal or two :) xx
-2x received items (the same one) that were not what was in the photo and that what i was after was out of stock.
-delivery takes a while, if that's really the business model and it's hard to change that, would at least appreciate email notifications of the change in status of a parcel on its way.
Hi G F, Thank you for sharing your shopping experience. Unfortunately we are unable to change the business model however we are working on better communicating deliveries with our customers.
I find that sometimes. You have to wait a long time before you receive items you ordered. Also sometimes the sizing is out. Do hate having to pay to send things back when you know the sizes are not quite right Ends up you are paying for nothing
Hi Jane, thanks for your honest feedback. We work hard to minimze the time our customers have to wait for delivery, however in most instances working in the way we do is the only way to get the cheapest prices. Regarding returns, did you know that you can return to any of our NZSALE outlet shops to save on return postage? You may even be find your next best deal in store too! You can find all of our store addresses listed on our facebook page >> https://www.facebook.com/nzsale/
Great bargains, good brands. But lots of junk too, possibly too many sales? Have had excellent customer service when I've had enquiries about orders.
Good afternoon, Amy. I love hearing honest reviews which details both positive and negative experiences, as they are some of the most valuable reviews we can receive. I will be sure to pass on your feedback regarding the volume of sales in the hope that my team reviews it, and makes improvements moving forward. Thanks again, Jack.
In general good experiences, however I don't like the terms of returning goods, there should be a flat rate for returns that can be taken from the price of goods on return as with other companies.
Hi there Helena. We appreciate the time you spent providing a full review, with the breakdown of each service. I will be sure to pass your comments onto the returns team, in an effort to ensure that we can make improvements moving forward. Cheers.
If I had read all the reviews before purchasing from NZSale I would never have purchased from them. I did read the reviews after purchasing from them and was very concerned, wondering if I would ever receive my packages at all and if they would be inferior products.
Yes it took ages for my goods to be shipped I was told by another customer they don't ship your goods until after they are no longer for sale on the website (not sure if this is true or not) They did not seem to ship them until they were no longer advertised so possibly this could be the case, although there is no mention of a delay or how impossibly long it will take to receive your order!
I did chase up my order a couple of times and was concerned that I also received a standard generic reply the first time. The second time I actually got a valid tracking number which said I should receive my goods soon. Because of all the negative reviews here I was very sceptical.
Anyway the end result is that I received my goods today and I am very happy with them - they are quality goods at a great price. I did have to wait a few months for my order to arrive, but I am also waiting for orders from NZ based stores to ship my orders. Right now you expect delays with the backlog from Covid 19 I suppose. With there being so much negative feedback I wanted to even the scales a little, because I am honestly satisfied with my purchase. I would recommend them if you don't mind waiting up to a few months to receive your order. They do have some great sales just saying. At first I thought I would never order from them again after reading the reviews and then the huge wait. However, even though I was a bit frustrated with the wait I would consider buying from them again if I really wanted the item knowing I would have to wait? I guess if you are aware of this, its not so bad. Also in regards to customer service they responded quickly to my messages.
Hi Jo, thank you for rating us and I am very sorry that the order arrived later than the estimated time frame. We try our level best to deliver the item within the stipulated time frame and we succeed most of the time, however due to some unavoidable reasons on rare occasions the orders get delayed. I will pass on your feedback to the relevant team.
Nzsale offers great prices but then with the shipping fee- it sometimes takes off the discount from the product. Something that a consumer would then go to the retail price at their local
Store since it will be the same anyway and you get instant gratification.
I have also experience delays in product arrival as well as having ordered a product which was different from what was promised.
Hi Maria, thank you for sharing your feedback. If you have any pending or outstanding issues, our Member Relations Team would love to help. You can reach us on 04 974 7258. We're here to help xx
Had a few hiccups over the years and some products have arrived smashed or faulty but I really like the scottage clothing and contour make up
Thanks so much for sharing your thoughts with us, Sarah. We really do appreciate reviews that highlight both positive and negative aspects of our service. If you receive any damaged items in the future, be sure to give us a call on 04 974 7258, as our team would love to give you a hand and make things right. Cheers. (:
The experience of NZSale.nz varies... some months the sales are innovative and interesting, other months they are repetitive and 'much of the same'. The trick is clearly to keep looking! Mostly shipping is spot on and arrives when it's stated it will.
Good afternoon, Michelle. We appreciate the time you took out of your day to share your thoughts with us. I would be happy to pass on your feedback regarding sale verity, as I am sure our teams would be happy to look into this. Thanks again!
Easy to shop, however the delivery times can be vague. Sometimes it says it in transit, but it can still take weeks or even months to arrive.
Hello Jacuqi. Thank you for taking the time to post some positive and negative aspects of our service.
If you had any example orders that have taken such a significant amount of time to arrive, I would love for you to pass the order numbers to us here, so that I can investigate this, and raise your concerns with the relevant teams.
I am looking forward to hear from you so that we can begin this investigation!
Separated packages took a long time to finish the order, but the result was generally great, 1 pair of the shoes was slightly tighter than the other pairs (though the same size).
Hi there, Wasim. We appreciate hearing honest reviews from our customers, and as such, I would like to thank you for the time you took to send this in to us.
If you ever have an issue, such as the one you have described with your shoes, feel free to give us a call on 04 974 7258, weekdays, as I am sure my team would be able to look into this, and see if there is anything at all we can do to help you out (:
I love to window shop with NZsale, I love the items, sometimes they dont have the sizes. Would love to see more local brands being sold & more free shipping. In NZ
I would say I've had an average experience with NZSALE. First of all, I've only purchased from the site once. I had an issue straight away where I wasn't receiving the free shipping, that I had been offered per email. I messaged the team and the asked me to email a specific email address which I did, and then I never got a response. Had to message again to ask them what was happening and they asked me to repeat the process. I eventually got the free shipping but was a long and annoying process. Secondly I made my purchase and about 1-2 weeks later they told me that they didnt have 2 of the items in stock (Which were supposed to be Christmas presents) so I missed out on those. When I recieved my products (2 Large body washes) they had leaked all throughout the packaging and onto the products and there was a significant bit of my body wash missing (Because it has leaked out). Didn't think it was worth the hassle to contact because of the bad communication previously. So haven't had the best experience with them. Probably won't buy from them again
Hi there, Samantha. I am sorry to hear about these issues you have had with us, and I would also like to thank you for taking the time to post this review.
As you have details a few issues, I would really appreciate it if you could Provide us with your order number here, or give us a call on 04 974 7258, Weekdays, so that we could look into this turn of events more closely, and attempt to provide a resolution to the pending issues, such as the body wash, and ensure that your feedback is directed appropriately. I am looking forward to hear from you!
Not sure if you can already do it, but I haven't figured it out. As you have to wait for the deal to close before shipping, it would be good to know when the deal closes. I have been waiting 3 weeks for my purchase now.
Hi Hayden, Thanks for sharing your feedback each sale before entering will notify you how many days the sale has left to run on the website. Cheers
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Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
Hi Shelly, thank you for your feedback. The terms and conditions have changed where the order should be $100.00 and above per location for the order to be entitled to the free shipping promotion.