NZSaleReviews 673

They will answer you promptly when it suits them but if you send a message querying an error made in their behalf they either don't reply or will send a unhelpful reply that is in no way related to your query. They will send you in circles worth their replies sometimes sending the same reply within the feed three+ times. I have even caught them lying about placements of orders. One will tell you it's on the way so they won't refund you but then next day they will say they are still waiting for suppliers to send the items to their warehouse. Too many lies, dishonestly and unhelpful customer service team. Might as well deal with robots, hang on, you pretty much are!

This is a cowboy operation in NZ breaching NZ laws and having no respect or consideration for their customers. Purchased 3 pairs of shoes one was returned before dispatch and they forgot to stop its dispatch and charged me for the shoes anyway. The other two pairs were the wrong sizes, they sold out of my size, and wont return my money forcing me to accept vouchers against my will. They said that it was a change the wrong size is a change of mind in their books) of mind and that all they can do is give me a voucher. I am still paying for the shoes on afterpay. Please don't ever buy on Afterpay unless you can trust the company you are buying from as it is not like paypal were you are protected against cowboys like NZsale. They do not have a phone number to call when something goes wrong, this should be a warning sign too. They do not have a place were you can go and talk to someone to listen and help you. Beware of them. I've lost almost $600 and will initiate a case in court against them as I feel that my rights as a consumer have been breached.
They sent me an email promising to reverse the vouchers to my card and up to now, nothing!
Considering contact the small tribunal to sort this out now.

WORST ONLINE EXPERIENCE EVER! I bought a pair of Ugg boots on NZSale on 21 March 2020 and this was acknowledged on the same day with an email from NZSale. All fine. On 31 March 2020 I received a tracking report which showed that my boots were packed and had been despatched. All fine. COVID-19 lockdown then began so I was not concerned that my boots had not arrived. But with online shopping now back to normal, today I tried to contact NZSale to find out when I could expect my boots. I could only go through their "Ask an expert online - an expert answers in minutes" link. The auto-generated responses were useless and in the end it suggested I paid $2 to get more info! I persisted with the "expert" and it then told me I could talk to a lawyer. I clicked through thinking it was their legal team and the link took me through to what was obviously a commercial arrangement with a "team of lawyers" and they would answer my question for $8. For me, this was not about the $2 or $8. It is about the WORST ONLINE EXPERIENCE I HAVE EVER HAD.

They have taken months in delivering my order with one order which is still missing. I have contacted them multiple times as it says order dispatched a month ago and still no tracking details and I haven't received my parcel yet. They are coming back with standard reply saying it's been raised with warehouse and logistics team but haven't heard anything back from them. It's me who email them all the time to get an update and they never contact me on their own to let me know the progress of my order.

While I do not buy from them often, they have asked for me to review my order so I am happy to oblige and give them the 1-Star rating they deserve.

I ordered on March 12; 2 pairs children's gumboots. Paid using Afterpay.

On March 31, they email two emails, both sent at 10.27am. 1st was the order was dispatched, showing both pairs of gumboots. The second was to state that the smaller pair (the main reason o bothered to order in the first place) was not available, so was cancelled. I had no offer to cancel the rest of the order, or to substitute with another item of identical value.

They simply offered me a $10 credit - to use by 30/04 - after I stated I would not be buying through them again.

In the mean time, they have not even yet refunded the money to Afterpay for the boots they have not sent (so I could now report them for fraud).
Which I have less to pay than they have to refund me, so I have no idea where the extra money will go (as credit in Afterpay, or as credit to my credit card?)

I would not have ordered 1 pair and paid $10 shipping as I could get new boots for them locally for the same price but with no additional shipping, so would have had both pairs and the extra cost for post in my pocket.

I am disappointed with this experience. It seems they're not as good as they used to be and as a result I will not be viewing their ads, emails or page in future.

I am a bit suspect of these guys its my

I am a bit suspect of these guys its my first shop with them and will be my last. GUYS if you can use Afterpay then do so because Afterpay wont associate with them if there are to many complaints however, i hear what alot of you are saying about customer service and if you note on here they give no answer to your complaints except to say we will investigate. As for authenticity i find it hard for any company to sell something for just over a hundred dollars when the normal retail is over a thousand. A bit suspect if you ask me and we all know how china does fake rip offs which is where im betting these items, the SO AND CO watches are actually coming from. It will be interesting to see if i even get mine its on its way its been dispatched but we shall see. For all there mucking around its not worth the cheaper price. By the way you can ring them if you ring their stores. It goes to customer service but be warned the asian who always answers the phone isnt really helpful he just wings it.

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Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.

I have shopped with NZsale for years now and to be honest I love it, I've never had any issues and everything I've purchased has been great. Yes delivery can take a while, but they do give you an estimated day etc. Just recently things have changed to $9.99 nz shipping BUT free if you spend $100 on that same site :( It's a shame as I really appreciated the cheap delivery fees which in turn has stopped me shopping as much, prob not a bad thing lol. The other annoying thing is now when I log in a stupid grid of pictures comes up and I have to pick the squares that don't or do have certain pics in them! Why? My once guilty pleasure of online shopping is ruined. Miss the old NZSale.

Bad customer service! I ordered 24pcs tshirt on last january 24,2020 that cost me 355$. I received a parcel for 4 tshirt on february 21,2020. I message them regarding the missing item they told me they are doing their investigation at the courier! Waited for weeks and nothing happened! I rang PBT courier and ask them about the missing parcel and if anyone lodge a complain with it and PBT courier said no one lodge a complain! And they said the parcel was long along the way. And they told me to message NZ Sale so they can claim a lost and refund me. I message MZ Sale and got no reply until now march 3,2020. I also told them I have a flight home by march 9... Where is my order? You are ripping off people with their hard earned money!

Ordered 5 items on 27 December (******* ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).

Ordered these on 7/11/19 with approximate delivery 07/12-12/12/19, goods were supposedly dispatched on 30/11/19 but there was never tracking option available for this items. I contacted them on numerous occasions and was advised at first that items are on La customs, than that as the seller send them directly to me they do not know how to help but they will look into it, than I got at least 3 generic messages saying how they have launched investigation and I will need to allow 5 working days for them to look into this.As it is 4/01/20 today they had more than enough time to conduct any investigation till this point if they were really conducting one, all of my request to be reimbursed and for them to keep the goods which they OBVIOUSLY don't have ( and most likely never had in first place) have been persistently ignored despite the fact that there are laws in NZ that bind them to do so if they can not produce goods they have sold- which is a case here. I can not believe that in NZ scamming site like this is allowed to operate legally. I also on 2 occasions ordered Kate Spade shoes that they could not deliver due to "issues with US supplier " but they kept my money for them for as long as they could, had swimming suits that came and were not what I ordered... all in all if there are people there looking to be scammed NSsale is the way to go. I am closing my account with them as soon as this Pandora issue is resolved and I get my 190$ back if I ever do, as there is no deal good enough to justify being treated like a full by dishonest business while they keep your money hostage for almost 2 months.

Updated status - have received one of two orders, it was ten days late however we have it now and the price was very good and the item is perfect. Still waiting on item two, which was due by 25 Dec, but I'm confident it will turn up sometime! It would be great if NZ Sale could give correct timelines for delivery, and repair the tracking system which doesn't seem to work. I do understand it's the busy season, but when it says three weeks for delivery and takes a month, it's not great.