Northern Tool + Equipment

The bench arm shown was gray and the pictures hinted toward a gray -- I received it, and it was brown -- called to send back -- they said I had to pay shipping and a 15% restocking fee - They are still in the Stone Age. I will stick to companies that treat their customer right. Will Never buy from them again!

I bought some ceiling fans and they were the lowest quality fans (they were pretty on line) Ive ever seen and they were expensive. I installed one and it was so loud we just said no, return them. I asked for a return authorization and the fans had to be unopened and in original packaging. So im stuck with junky fans, ill sell in a garage sale soon for 10$ each (hopefully). These were imported from Canada (they messed up bacon) and so that just shows their not USA quality. I should have read Northerns return policy and found out that they are not return friendly. So stay away from them and go to Harbor freight for cheap.

I ordered a battery charger and it arrived crushed and we called customer service and they sent out another one it arrived crushed and what ups called retail packaging. We called in the third time on Wednesday and they were going to two day ship a replacement to us and it didn't arrive on Friday. After 3 weeks of dealing with this I've just about had it with this company. 3 weeks ago my credit card submitted payment to them and I have nothing to show for it.

I bought a $550 pump, installed it right out of the box, added gas (because you need gas to run it) and it did not work. So happy that I had purchased an extended warranty I returned it to the store for another one as it was one week old. Although I had drained it They were testy with me abut having gas in it but I had to see if it worked. Not only would they not exchange it but they charged me! 0% to restock a machine that did not work. Unbelievable! K I have bought warranties on weed eaters as well and they always found an excuse to claim 'user error' so they did not have to fix it but instead directed me as to what I should purchase to fix it myself. I will NEVER buy anything from this company again. Great sale prices but when you need help with a piece of their equipment (with warranty in hand) they give you every excuse of why they will not fix it.

Ordered an item back on May 30th to be shipped to the store. Website says 5-12 business days. Item is still not here (6/22). Store can't tell me anything and customer service only knows it went on a truck 6/4. Customer service was very friendly when I called and told me they would credit my account for the inconvenience. Do not waste time emailing, it was very unhelpful. Called back today as credit card was charged 6/18 for full amount. Now being told item was loaded 6/17. It ships from distribution center first then to warehouse before sending to store. I was told the 5-12 days is from when it leaves warehouse and doesn't include the weeks it takes to make it there. It will be over a month for it to arrive.

Bought a product and a week later still no update to shipping or anything. So when I call they tell me it hasnt shipped yet and that it takes 4-6 business days, so i should give it another week. After going back and forth about how the 4-6 days are up after the weekend I wont be home for a week. They explain how they can cancel the order but theres no guarantees on if it will stop the shipping process. Once they get your money all bets are off if you get what you actually paid for.

After a few more emails to northern tool they did make things right and I am happy with the out come. Thanks northern tool and the one customer service women that I finally got that wanted to help me out, they have at lease one good person there.

Received a Ironton air compressor for Christmas. Finally took it out of the box and it doesn't work. Called customer service and they refused to help me. One of the worst experiences I've ever had with a company.

Bought a brand new honda gsv190 engine from them for $315 - installed the engine on the machine - pulley / 3 bolts / throttle cable - put in gas and oil - pulled cord engine started for 10 secs and sprayed oil everywhere - took the engine off and there was a hole right underneath the valve cover through the cylinder head - contacted them cause i wanted to return the engine / emailed pics of what they sold me ( a hole with an engine around it) and they tell me they need to review it - days went by - nothing. Had to contact again and again - Million dollar company cant cough up a return shipping label - its ridiculous - they want me to ship it back to them - which means im paying lets also not forget they want a restock fee for what? Your gonna put it back on the shelf - such $#*!S - what a waste of time and money

We purchased three 36'' Exhaust fans from the Northern Tool company for 579.97 each with 148.98 for shipping, 113.34 taxes totaling 2002. 29.
These fans were installed; {labor cost and time) one fan didn't work. Calling immediately for replacement and return. These fans were needed in compliance to an inspection. We explained the urgency to no avail after several calls always meet with rudeness and they are waiting for paper work or a new one was sent then hanging up on us. This has jeopardized our inspection, cost us labor fee to install and then uninstall. I just called again to be rudely hung up on. THIS IS NOT A COMPANY TO USE.