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1 Review by Karen

NorthernTool

NorthernTool

10/10/18

I bought a $550 pump, installed it right out of the box, added gas (because you need gas to run it) and it did not work. So happy that I had purchased an extended warranty I returned it to the store for another one as it was one week old. Although I had drained it They were testy with me abut having gas in it but I had to see if it worked. Not only would they not exchange it but they charged me !0% to restock a machine that did not work. Unbelievable!k I have bought warranties on weed eaters as well and they always found an excuse to claim 'user error' so they did not have to fix it but instead directed me as to what I should purchase to fix it myself. I will NEVER buy anything from this company again. Great sale prices but when you need help with a piece of their equipment (with warranty in hand) they give you every excuse of why they will not fix it.

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